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Added 4 months ago
Senior Site Reliability Engineer
iManage
Toronto, ON
Full-time
Being a Senior Site Reliability Engineer at iManage Means…
Added 4 months ago
Développeur. euse logiciel. le sénior. e, Équipe Portal// Senior Software Developer- Portal team
Plusgrade
Montreal, Quebec
Full-time
Développeur·euse logiciel·le sénior·e, Équipe Portal
Added 4 months ago
Junior Trader - Quant Engineer (APAC)
Decibel Foundation
Ottawa, Ontario
Production-grade engineering chops across multiple of the following: Rust, C++, Java, Python. We expect strong Python plus real systems experience in at least one of Rust, C++, or Java
Added 1 month ago
Senior Software Developer in Test (SDET)
Global Relay
Halifax, NS
As a Senior Software Developer in Test (SDET), you will be part of a small, highly focused team responsible for delivery of highly scalable and robust services within Global Relay’s…
Added 4 months ago
Senior Director, Software Engineering
Infoblox
Burnaby, BC
Full-time
We have an opportunity for Senior Director, Software Engineering to join our SaaS TD team, reporting to the VP of Engineering. In this role, you will provide technical leadership and direct…
Added 4 months ago
Solutions Architect
Bond Brand Loyalty
Toronto, ON
$107,210.71 to $146,569.41 CAD / year
Trusted advisor to senior technical and business stakeholders.
Added 12 days ago
Actuarial Associate, Life & Health (2026 Permanent - Toronto)
Munich Re
Toronto, ON
…including developing client strategies, reporting profitability to senior management, market research, and quoting on special…
Added 28 days ago
Senior Platform Engineer
Scotiabank
Toronto, Ontario
GBME is searching for a Senior Platform Engineer who is a continuous learner and is eager to boost the capabilities of capital markets platforms. The successful candidate will have a strong…
Added 16 days ago
Oracle Senior Platform Specialist
Scotiabank
Toronto, ON
The Senior Platform Specialist will be responsible for providing platform and application support for complex systems such as OBIEE, E-Business Suite, OFSAA, and PeopleSoft. This role will…
Added 19 days ago
Crypto Engineer
Scotiabank
Toronto, ON
Hands-on technical working experience in programming languages such as (by not limited to) Java, bash, and PowerShell.
Added 4 months ago
Principal Fullstack Software Senior Vice President
Citi
Mississauga, Ontario
Full-time
We are seeking a visionary and highly accomplished Senior Vice President (SVP), to join our team as an Engineering Lead for Application/ Product Development. The ideal candidate is a…
Added 1 month ago
Senior AI Software Developer (Canada Remote)
Autodesk
Toronto, ON · AMER - Canada - Ontario - Offsite/Home
Full-time
…democratize ML/Analytics across all Autodesk products. As a Senior Applied Scientist, Personalization, you will play a key role in designing, building, and productionizing agent-driven…
Added 4 months ago
Intermediate Software Developer
SRC Can
Ottawa, Ontario
Full-time
SRC CAN Ltd is seeking an Intermediate Software Developer to contribute to the design, development, and delivery of next-generation EW Operational Support Systems (EWOSS) including…
Added 4 months ago
Principal Fullstack Software Senior Vice President
Citi
Remote, Canada
Full-time · Remote
We are seeking a visionary and highly accomplished Senior Vice President (SVP), to join our team as an Engineering Lead for Application/ Product Development. The ideal candidate is a…
Added 1 month ago
Senior Game Security Programmer
Epic Games
Vancouver, British Columbia
Epic Games is looking for a Senior Security Programmer focused on Game Security to develop and improve anti-cheat capabilities within our games. Your efforts will be critical to the success…
Added 5 months ago
Senior Web Developer
Pala Interactive
Toronto, Ontario
Full-time
The Senior Frontend Developer / Senior Web Developer will have primary responsibility for designing and implementing mobile gaming applications on an open source Linux platform using HTML5,…
Added 4 months ago
Fullstack Integration Developer Vice President
Citi
Mississauga, ON
Full-time
The Applications Development Technology Lead Analyst is a senior-level role responsible for leading the design, implementation, and enhancement of application systems and programs. This…
Added 4 months ago
Fullstack Integration Developer Vice President
Citi
Mississauga, Ontario
Full-time
The Applications Development Technology Lead Analyst is a senior-level role responsible for leading the design, implementation, and enhancement of application systems and programs. This…
Added 1 month ago
Sr Staff Software Engineer
Kaseya Careers
Toronto, ON
We’re looking for a Senior Staff Engineer who thrives on solving complex problems and building and supporting secure, multitenant, fault-tolerant systems at scale. You’ll play a critical…
Added 1 month ago
Software Developer
DRW
Montreal, QC
…team, you will be surrounded by cutting-edge technology and senior technologists providing you with the best possible environment to…
Added 26 days ago
Sr. SDET
Dialpad
Kitchener, ON
As a Senior Software Developer in Test (SDET) in the Contact Center QA team, you're both a skilled developer who builds elegant, scalable test frameworks and a quality advocate who leads a…
Added 4 months ago
Senior Software Engineer (Product)
Owl.co
Vancouver, British Columbia · Toronto, Ontario
$150,000 to $250,000 CAD / year
Full-time
We are seeking a talented Senior Software Engineer to join our Product team. In this role, you will work closely with cross-functional teams to design and develop innovative products that…
Added 5 months ago
Senior Software Developer, Proactive - Search and Data Foundations
Apple
Waterloo, Ontario
Hands-on experience with at least one compiled language (C/C++/Objective-C, Swift, Go, Java, Rust, etc.), and multi-threaded applications
Added 5 months ago
Senior Applied Scientist, Measurement, Ad Tech, and Data Science (MADS)
Amazon
Toronto, Ontario
As a Senior Applied Scientist on the team, you will be at the forefront of innovation, developing media planning solutions end-to-end from inception to production. You will set the…
Added 5 months ago
Machine Learning Engineer
TD
Remote, Canada
Full-time · Remote
We are currently seeking talented individuals for a variety of positions, ranging from junior to senior levels, and will evaluate your application in its entirety.

Dialpad

Sr. SDET

Kitchener, ON, Canada

Pay: $135,500 - $158,000 CAD
Experience: Relevant software development experience (typically 6+ years), preferably including building test automation frameworks for SaaS applications.
Posting language: English
Posted: Aug 25, 2026

Apply About employer

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Original job description

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

About the team

Dialpad's Contact Center QA team owns the quality of the AI-driven services behind our customer engagement platform. We validate that complex features like AI Routing, Digital Agents, and real-time Analytics are genuinely enterprise-grade in scale, reliability, and performance. And we go further, working cross-functionally and across projects, collaborating closely with developers and product managers to ensure every customer interaction is smooth, responsive, and delightful.

Your role

As a Senior Software Developer in Test (SDET) in the Contact Center QA team, you're both a skilled developer who builds elegant, scalable test frameworks and a quality advocate who leads a team to optimal customer outcomes. You write the API, UI, capacity, security, and performance tests necessary to validate features work as expected. You build the instrumentation that makes non-deterministic AI behavior testable in the first place. Most importantly, you own quality for products and features end-to-end, keeping communications flawless for the banks, hospitals, veterinarians, and other businesses that trust Dialpad with every conversation.

What you’ll do

Plan and implement functional, regression, and end-to-end tests at the UI, API, and database levels
Develop, execute, and analyze test runs for the capacity of microservices and performance of key product scenarios
Own the test strategy for Dialpad’s latest AI Contact Center systems such as AI Routing, Digital Agent workflows, and Agentic Analytics
Leverage agentic coding tools to generate test cases and build test software
Provide detailed failure analysis to facilitate speedy product and test fixes
Define the KPIs that matter and communicate results across teams and business stakeholders
Participate in design discussions and reviews, addressing edge cases and inserting test hooks before development even begins
Write reliable, maintainable code and find creative, scalable solutions to hard problems
Mentor other engineers while staying on top of test and software development best practices

What you’ll bring

Relevant software development experience (typically 6+ years), preferably including building test automation frameworks for SaaS applications.
Strong programming expertise in any top language, such as Python or Java
Strong experience designing and building scalable test automation frameworks
Extensive use of AI coding agents for test generation and optimization
Polished written and verbal communication skills in English
Comfortable communicating cross-functionally and with teams in different geographies
Prior experience applying different testing methodologies, including functional, integration, load, and performance testing
Deep familiarity with cloud technologies, including the testing of REST services
Experience injecting tests in CI pipelines
Proficiency in AI-driven evaluation methodologies, eval harnesses for non-deterministic systems, or validating enterprise-scale data infrastructure is helpful

Technologies we use

Google Cloud Platform (GCP) including Cloud Run (GCR), Kubernetes (GKE, k8s) and Compute Engine (GCE)
Python, Javascript, Go, Vue, GitHub, Qase, Jira
Pytest, Playright, REST Assured, Selenium

For exceptional talent based in Ontario, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in Ontario role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Ontario Salary Range

$135,500 - $158,000 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Apply About employer

More about this job

Responsibilities

You will own the end-to-end quality strategy, test automation, and evaluation frameworks for Dialpad’s AI Voice Agent services. This includes building tooling for LLM observability, integrating quality checks into CI/CD pipelines, and partnering with development teams to ensure system reliability.

Requirements

The role requires 5+ years of software engineering or SDET experience with strong proficiency in Python, Java, or JavaScript. Candidates must have hands-on experience with LLMs, distributed cloud-native systems, and a bachelor's degree in Computer Science or equivalent experience.

Skills

Python
Java
JavaScript
Test automation
AI/LLM systems
API testing
CI/CD pipelines
Performance testing
Prompt engineering
Distributed systems
Cloud-native SaaS
Quality assurance
Evaluation frameworks
Observability
Debugging
Software engineering

Benefits

Competitive salary
Comprehensive benefits
Training program
Equity

Visa sponsorship

Not detected in the job text

Keywords

SDET
AI
LLM
Python
Java
JavaScript
SaaS
API
CI/CD
Jenkins
GitHub Actions
Vue3
React
Kubernetes
Google Cloud Platform
Prompt engineering
Automation
Quality assurance
Performance testing
Observability
Latency
Agentic AI
Distributed systems
Evaluation frameworks
Software engineering

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