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Added 15 days ago
Senior Data Engineer - Halifax
Royal Bank of Canada
NS · BEDFORD, Nova Scotia
Full-time
As Senior Data Engineer, in our Halifax team, in the Risk IT Data Services team, you will design, implement and support Data architecture best practices and processes within Risk IT Data…
Added 21 days ago
Senior Data Engineer - Halifax
RBC
Bedford, QC
Full-time
As Senior Data Engineer, in our Halifax team, in the Risk IT Data Services team, you will design, implement and support Data architecture best practices and processes within Risk IT Data…
Added 21 days ago
Senior Data Engineer
RBC
Vancouver, BC
Full-time
In this role as a Senior Data Engineer, you will be responsible for development deliverables for the Finance Data Platform. The Platform, leverages Airflow and Databricks and serves as the…
Added 21 days ago
Senior Data Engineer
RBC
Vancouver, BC
Full-time
In this role as a Senior Data Engineer, you will be responsible for development deliverables for the Finance Data Platform. The Platform, leverages Airflow and Databricks and serves as the…
Added 20 days ago
Lead Data and AI Quality Engineer
RBC
Toronto, ON
Full-time
Validate database schemas, data models, and data integrity for risk and compliance reporting systems
Added 20 days ago
Senior Data Engineer, GFT
RBC
Toronto, ON
Full-time
Big Data Management, Cloud Computing, Database Development, Data Mining, Data Warehousing (DW), ETL Processing, Group Problem Solving, Quality Management, Requirements Analysis
Added 19 days ago
Senior Security Engineer (Global Security)
RBC
Vancouver, BC · Toronto, ON
Full-time
Knowledge of SQL and NoSQL database design and optimization
Added 20 days ago
Senior Software Engineer
RBC
Toronto, ON
Full-time
We're looking for a visionary Senior Software Engineer to provide strategic technical leadership and deep subject-matter expertise in designing and implementing enterprise-scale AI…
Added 19 days ago
Artificial Intelligence Engineer
Kelly
Mississauga, ON
Contract
Understanding of distributed systems, observability, and platform monitoring.
Added 19 days ago
Senior Software Engineer
European Tech Recruit
Toronto, ON
Full-time
Senior Software Engineer – Cloud Platform & Data Architecture | .NET | Azure | AI
Added 19 days ago
Python Developer
Open Systems Technologies
Mississauga, ON
Contract
Understanding of distributed systems, observability, and platform monitoring.
Added 17 days ago
AI Engineer (Global Security)
RBC
Toronto, ON
Full-time
As an AI Engineer (Global Security), you will contribute to building RBC’s next-generation platform for autonomous and semi-autonomous AI. You will contribute to the engineering lifecycle…
Added 17 days ago
Senior Full Stack Engineer
RBC
Toronto, ON
Full-time
Sr. Full Stack Engineer is responsible for developing and maintaining the digital wealth management platform. This role involves building enterprise APIs and database solutions as well as…
Added 17 days ago
Lead Full Stack Engineer
RBC
Toronto, ON
Full-time
Lead Full Stack Engineer is responsible for developing and maintaining the digital wealth management platform. This role involves building enterprise APIs and database solutions as well as…
Added 17 days ago
Senior Full Stack Engineer
Royal Bank of Canada
Toronto, ON
Full-time
Sr. Full Stack Engineer is responsible for developing and maintaining the digital wealth management platform. This role involves building enterprise APIs and database solutions as well as…
Added 17 days ago
Lead Full Stack Engineer
Royal Bank of Canada
Toronto, ON
Full-time
Lead Full Stack Engineer is responsible for developing and maintaining the digital wealth management platform. This role involves building enterprise APIs and database solutions as well as…
Added 16 days ago
QA Engineer III
Zafin
Toronto, ON
The QA Engineer III will be responsible for leading and executing functional quality assurance activities for complex banking and financial applications. The role requires strong hands-on…
Added 19 days ago
Senior Java Backend Engineer – AI/Workflow
Astek
Montreal, QC
Full-time
Spark on bigdata platform experience-DevOps CI/CD experience on test and release automation
Added 17 days ago
Principal Development Architect
SAP
Montreal, QC
…managers, REST APIs, Unit Tests, Databases, at least one Cloud Platform (SAP BTP, AWS, GCP, Azure), Kubernetes, Git, CI/CD,…
Added 17 days ago
Senior Full-Stack Software Engineer
Altis Labs
Remote, Canada
Full-time · Remote
Altis Labs is recruiting a Senior Full-Stack Software Engineer with an entrepreneurial, product-focused mindset. You'll design and implement testable, scalable code as we expand our…
Added 17 days ago
AI Engineer (Global Security)
Royal Bank of Canada
Toronto, ON
Full-time
As an AI Engineer (Global Security), you will contribute to building RBC’s next-generation platform for autonomous and semi-autonomous AI. You will contribute to the engineering lifecycle…
Added 19 days ago
Operations Engineering Advisor
Celestica
Toronto, ON
Full-time
Senior commodity engineer with extensive experience in managing electronic component quality. Applicant must have experience working directly with suppliers to drive quality improvement…
Added 19 days ago
Senior Data Engineer
CI Financial
Toronto, ON
Full-time
We are currently seeking a Senior Data Engineer to join the Data, AI & Analytics (DNA) Team. A successful data engineering candidate will demonstrates a deep understanding of database…
Added 17 days ago
Sr. Software Development Engineer in Test
Dialpad
Kitchener, ON
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve…
Added 17 days ago
Software Engineer (Full Stack) - 6 Month Contract
Citylitics
Remote, Canada
Contract · Remote
…vendors, engineering firms, and construction companies use the platform to identify and pre-position for major infrastructure opportunities earlier, helping them build relationships, shape…

Dialpad

Sr. Software Development Engineer in Test

Kitchener, ON, Canada

Pay: $149,000 - $173,750 CAD
Experience: Relevant software development experience (typically 6+ years), preferably including building test automation frameworks for SaaS applications.
Posting language: English
Posted: Sep 4, 2026

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Original job description

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As a Sr. Software Developer in Test (SDET) in the Contact Center QA team, you're both a skilled developer who builds elegant, scalable test frameworks and a quality advocate who leads a team to optimal customer outcomes. You write the API, UI, capacity, security, and performance tests necessary to validate that features work as expected. You build the instrumentation that makes non-deterministic AI behavior testable in the first place. Most importantly, you own product and feature quality end-to-end, keeping communications flawless for the banks, hospitals, veterinarians, and other businesses that trust Dialpad with every conversation.

What you’ll do

Plan and implement functional, regression, and end-to-end tests at the UI, API, and database levels.
Develop, execute, and analyze test runs for the capacity of microservices and performance of key product scenarios.
Own the test strategy for Dialpad’s latest AI Contact Center systems, such as AI Routing, Digital Agent workflows, and Agentic Analytics.
Leverage agentic coding tools to generate test cases and build test software.
Provide detailed failure analysis to facilitate speedy product and test fixes.
Define the KPIs that matter and communicate results across teams and business stakeholders.
Participate in design discussions and reviews, addressing edge cases and inserting test hooks before development even begins.
Write reliable, maintainable code and find creative, scalable solutions to hard problems.
Mentor other engineers while staying on top of test and software development best practices.

What you’ll bring

Relevant software development experience (typically 6+ years), preferably including building test automation frameworks for SaaS applications.
Strong programming expertise in any top language, such as Python or Java.
Strong experience designing and building scalable test automation frameworks.
Extensive use of AI coding agents for test generation and optimization.
Polished written and verbal communication skills in English.
Comfortable communicating cross-functionally and with teams in different geographies.
Prior experience applying different testing methodologies, including functional, integration, load, and performance testing.
Deep familiarity with cloud technologies, including the testing of REST services.
Experience injecting tests in CI pipelines.
Proficiency in AI-driven evaluation methodologies, eval harnesses for non-deterministic systems, or validating enterprise-scale data infrastructure is helpful.

For exceptional talent based in Ontario, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in Ontario role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Ontario Salary Range

$149,000 - $173,750 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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More about this job

Responsibilities

The SDET will design and implement comprehensive test frameworks for AI-driven contact center systems, including functional, performance, and API testing. They will also lead quality strategy, analyze test results, and mentor engineering team members to ensure product reliability.

Requirements

Candidates must have 6+ years of software development experience, specifically in building test automation frameworks for SaaS applications. Proficiency in Python or Java and experience with AI-driven testing or cloud-based microservices are required.

Skills

Software development
Test automation
Python
Java
API testing
UI testing
Performance testing
Load testing
CI/CD
Cloud technologies
REST services
AI-driven evaluation
Microservices
Test frameworks
Failure analysis
Mentoring

Benefits

Competitive salary
Comprehensive benefits
Growth opportunities
Training program

Visa sponsorship

Not detected in the job text

Keywords

SDET
SaaS
Python
Java
API
UI
Microservices
AI
Automation
Regression testing
Performance testing
REST
CI pipelines
Data infrastructure
Contact center
Quality assurance
Test strategy
Agentic AI
Analytics
Software engineering

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