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Added 3 months ago
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Senior Forward Deployed Engineer
Shakudo
Toronto, ON
- Full-time
We are seeking a Senior Forward Deployed Engineer to join our ProServe team and work directly with strategic customers to turn business problems into production AI and data systems. This is…
Added 1 month ago
Développeur Python / Python Developer
mthree
Montreal, QC
We are seeking a Python Developer with a proven track record of large scale distributed systems and Kubernetes experience to join a dynamic team with one of our clients
Added 1 month ago
Lead, Robotics Software Engineer
Locus Robotics
North Vancouver, BC
Strong software development experience in Python and/or C++, including robotics, automation platforms, distributed systems, or real-time applications.
Added 1 month ago
TT
Building Automation Technician
trane technologies
Montreal, QC
- Full-time
· 3-5 years of experience with building automation and HVAC control system, preferably in the IoT domain.
Added 1 month ago
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Senior Data Platform Engineer
Clio
Toronto, ON · Vancouver, BC · Calgary, AB
- Full-time
Infrastructure as Code proficiency with Terraform, CloudFormation, or similar for logging infrastructure automation
Added 1 month ago
Actuarial Analyst
Talent Acquisition Team at Westland Insurance. Text reply only.
Surrey, BC
You have at least two years of experience in an actuarial, analytical, or data-focused role, with experience using SQL, Python, and/or R for analysis and modelling
Added 1 month ago
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Member Technical Staff - DevEx (NKP)
Nutanix
Vancouver, BC
- $132,000 to $198,000 CAD / year
- Full-time
Develop automation tools to find bottlenecks and do root cause analysis and corrective action
Added 1 month ago
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Engineering Manager
Augment
Toronto, ON
- Full-time
…freight brokerage, carrier management, and 3PL operations through automation, freeing teams to focus on high-value strategic…
Added 1 month ago
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Senior SRE
CloudFactory
Canada
- Full-time
As a Senior SRE, you will design and build scalable infrastructure, working closely with cross-functional teams to develop systems and pipelines that support the automation, reliability,…
Added 1 month ago
Senior Security Engineer II
Braze
Toronto, ON
…those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued…
Added 1 month ago
AI Software Engineer
Eclipse Automation
Cambridge, ON
Eclipse Automation delivers cutting-edge custom automated manufacturing solutions across multiple industries. We combine advanced automation expertise with digital innovation to create…
Added 1 month ago
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Manager, AI Strategy & Innovation
Pier 4 Ltd
Toronto, ON
- Full-time
Partner with business leaders to identify, prioritize, and execute AI and automation opportunities that improve efficiency, decision-making, and business performance.
Added 1 month ago
Senior Agentic Engineer - JavaScript
TribalScale
Toronto, ON
…organizations adapt and thrive in a rapidly changing world. We partner with clients to build transformative digital products, modernize technology platforms, and apply emerging technologies…
Added 1 month ago
RC
Management Consulting Senior Associate, Finance Performance
RSM Canada
Toronto, ON
- Full-time
Digital Delivery: Leveraging digital skillsets – e.g. experience with visualization tools like PowerBI, Tableau as well as automation technologies such as Alteryx, continue to focus on…
Added 1 month ago
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Enterprise Integration Engineer
State Street
Toronto, ON
- Full-time
The ideal candidate should possess strong platform administration expertise, automation experience, integration capabilities, governance knowledge, and a customer-focused mindset. The…
Added 1 month ago
Sr. Software Development Engineer in Test (Agentic)
Dialpad
Vancouver, BC
…Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while…
Added 1 month ago
Software Developer Intern, PhD, Summer 2027
Google
Toronto, ON · Waterloo, ON · Montreal, QC
Pursuing a PhD program with a focus on subjects in software development or other technical related fields.
Added 1 month ago
ASIC Design Engineer - Digital DSP Design & Analog/Mixed-Signal
Celero Communications, Inc.
Ottawa, ON
Experience with MATLAB, Python, Tcl, or other modeling and automation tools.
Added 1 month ago
TT
Production Application Engineer - Building Automation
Trane Technologies
Montreal, QC
- Full-time
…for the position of Product Application Engineer - Building Automation. Are you fascinated in leveraging AI to gain insight in the behavior of buildings? You will be part of the team that…
Added 1 month ago
AS
Software Engineer
Adamson Systems Engineering
Port Perry, ON
- $70,000 to $90,000 CAD / year
- Full-time
Build backend services, APIs, and database-driven applications using Python, Django, SQL, and PostgreSQL.
Added 1 month ago
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Senior DevOps Engineer, Agentic Automation & Live Games
Big Viking Games
Remote, Canada
- Full-time
- Remote
We are entering a new phase of modernization and growth, with a focus on stronger infrastructure, better automation, practical AI adoption, improved reliability, stronger security…
Added 1 month ago
FH
FP&A Manager – Clinic Finance & Business Partner
Finni Health
Remote, Canada
- $90,000 to $120,000 CAD / year
- Full-time
- Remote
You know how to build with AI agents, with a basic working knowledge of GitHub, Python, and software development fundamentals.
Added 1 month ago
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Sr Engineer I - Validation (Systems)
Microchip Technology Inc.
Burnaby, BC · Canada - Burnaby
- Full-time
…about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology…
Added 1 month ago
MT
Principal Engineer - Validation (Systems)
Microchip Technology Inc.
Burnaby, BC · Canada - Burnaby
- Full-time
…about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology…
Added 1 month ago
A
ALM Director, Consultant
Aon
Edmonton, AB
- Full-time
Experience with object-oriented programming languages and actuarial software systems (Python programming experience preferred)

Dialpad

Sr. Software Development Engineer in Test (Agentic)

Vancouver, BC, Canada

$150,500 - $175,250 CAD

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Job details

Pay: $150,500 - $175,250 CAD
Experience: 6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Posting language: English
Posted: Aug 25, 2026

Original job description

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services. You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions. You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more.

In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers.

This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.

What you’ll do

Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.
Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.
Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates.
Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.
Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (<15 minutes for PR validation).
Build tooling for LLM observability and debugging, including prompt tracing and response analysis.
Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.
Design and execute performance and load tests for AI services (latency, throughput, cost efficiency).
Identify and mitigate risks related to hallucinations, bias, safety, and edge cases.
Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.).
Participate in design and architecture reviews to ensure systems are testable, observable, and resilient.
Mentor engineers and contribute to raising the bar on AI quality engineering practices.

What you’ll bring

6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Strong programming skills in Python (preferred), Java, or JavaScript.
Experience testing distributed, cloud-native SaaS systems and APIs.
Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms).
Understanding of non-deterministic systems and probabilistic testing approaches.
Experience building test frameworks and scalable automation systems.
Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation).
Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
Strong collaboration skills with the ability to work across distributed teams and time zones.
Bachelor’s degree in Computer Science or equivalent practical experience.
Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch.
Frontend: Vue3, React.
AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range

$150,500 - $175,250 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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More about this job

Responsibilities

You will own the end-to-end quality strategy, automation frameworks, and release qualification for Dialpad’s AI Voice Agent services. This involves building tooling for LLM observability, integrating AI quality checks into CI/CD pipelines, and partnering with AI teams to ensure system reliability and performance.

Requirements

The role requires 6+ years of experience in software engineering or SDET roles with strong proficiency in Python, Java, or JavaScript. Candidates must have hands-on experience with LLMs, distributed cloud-native systems, and a bachelor's degree in Computer Science or equivalent experience.

Skills

Python
Java
JavaScript
Test automation
AI/ML systems
LLM
CI/CD
API testing
Cloud-native SaaS
Performance testing
Prompt engineering
Observability
Distributed systems
Quality assurance
Kubernetes
Data analysis

Benefits

Competitive salary
Comprehensive benefits
Training program
Equity

Visa sponsorship

Not detected in the job text

Keywords

Agentic AI
Python
Java
JavaScript
LLM
OpenAI
Claude
Gemini
CI/CD
Jenkins
GitHub Actions
Vue3
React
Kubernetes
Google Cloud Platform
Test Automation
Prompt Engineering
Observability
SaaS
API
Performance Testing
Quality Assurance
Distributed Systems
AI/ML
Latency
Throughput
Evaluation Frameworks
Hallucination Mitigation
Task Success Rates

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