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Added 1 month ago
KC
Systems Engineer - Linux Isolation & Networking
Kaseya Careers
Toronto, ON
- $160,000 to $240,000 CAD / year
Systems Engineer - Linux Isolation & Networking
Added 1 month ago
KC
Platform Backend Engineer - Go/Rust & Distributed Systems
Kaseya Careers
Toronto, ON
- $160,000 to $240,000 CAD / year
Platform Backend Engineer - Go/Rust & Distributed Systems
Added 1 month ago
JS
Senior Software Engineer (AI Integration & Modernization)
Jonas Software
Markham, ON · Canada - Markham - Ontario
- Full-time
Ability to work across the full stack: backend services, front-end components, cloud infrastructure, and AI integrations.
Added 4 months ago
S
Solutions Architect
Shakudo
Toronto, ON
- Full-time
Prior experience in a Solutions Architect or Solutions Engineer role at a B2B infrastructure or platform company
Added 2 months ago
K
Senior Software Engineer, AI
Klue
Toronto, ON
- $140,000 to $230,000 CAD / year
- Full-time
…code. You're comfortable with Python and have experience with backend frameworks, APIs, and production infrastructure. You care about reliability, observability, and…
Added 2 months ago
O
Staff FullStack Engineer, Okta Secures AI
Okta
Toronto, ON
- $160,000 to $220,000 CAD / year
- Full-time
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work…
Added 2 months ago
FM
Product Engineer
FluidAI Medical
Kitchener, ON
- $100,000 to $120,000 CAD / year
We’re hiring a Product Engineer to join a small, fast-moving team building and shipping CMx. This is a generalist role - you’ll work across the full stack, talk to hospital admin,…
Added 1 month ago
Software Engineer
SALT XC
Toronto, ON
Join us as a Software Engineer building the next generation of AI products. This hands-on engineering role combines Platform Engineering, Security, and Software Development to create the…
Added 2 months ago
AI Software Engineer
Eclipse Automation
Cambridge, ON
We need a AI Software Engineer who can turn architecture and technical plans into secure, reliable, production-ready solutions. Approximately 70–80% of the role will focus on AI systems,…
Added 1 month ago
Senior Agentic Engineer - JavaScript
TribalScale
Toronto, ON
Work across the technology stack, contributing wherever needed - from user interfaces and backend services to AI infrastructure, data workflows, and deployment pipelines.
Added 2 months ago
O
Staff FullStack Engineer, Okta Secures AI
Okta
Waterloo, ON
- $160,000 to $220,000 CAD / year
- Full-time
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work…
Added 2 months ago
Sr. Software Development Engineer in Test (Agentic)
Dialpad
Vancouver, BC
…tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions. You will test orchestration flows, agent configuration experiences, and…
Added 2 months ago
H
Staff Software Engineer, Full Stack
Harvey
Toronto, ON
- Full-time
As a Staff Full Stack Software Engineer at Harvey, you’ll play a pivotal role in shaping the foundation of our product platform while directly building user-facing features for some of the…
Added 2 months ago
F
Founding AI Engineer
FlowLinker
Remote, Canada
- $125,000 to $150,000 CAD / year
- Full-time
- Remote
The ability to work across AI experimentation, backend engineering, data pipelines, infrastructure, and product delivery
Added 2 months ago
M
Senior TypeScript Engineer
MapsPeople
Toronto, ON
- Full-time
…customers worldwide. We are looking for a Senior TypeScript Engineer to join our team and play a key role in building and evolving our platform using a modern TypeScript-first stack,…
Added 2 months ago
TR
Senior Software Engineer I
Thomson Reuters
Toronto, ON
- Full-time
We're looking for a Senior Software Engineer to join the CoCounsel Applications team and play a hands-on role in building and evolving our external integration strategy leveraging MCP and…
Added 2 months ago
TR
Staff Software Engineer I
Thomson Reuters
Toronto, ON
- Full-time
We're looking for a Lead Engineer to join the CoCounsel Application Experience team and play a hands-on technical leadership role in building and evolving our core product experiences. In…
Added 2 months ago
L
Product Engineer - Full-Stack Developer
Liftoff
Montreal, QC
- $70,000 to $110,000 CAD / year
- Full-time
This role is for someone who wants end-to-end ownership over backend reliability and experiment velocity, and loves shipping.
Added 2 months ago
A
Software Engineer, Education
Autodesk
Toronto, ON · Montreal, QC · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
Implement backend services APIs, integrations, and product infrastructure that support education product features and platform experiences
Added 1 month ago
Senior Software Engineer (Gaming Full Stack) - WWE Champions
Scopely
Canada
As a Senior Software Engineer, you will lead high-impact initiatives for our games, bridging the gap between backend services and Unity client systems. You will take ownership of the…
Added 2 months ago
L
Senior Magento Engineer
Lazer
Remote, Canada
- Contract
- Remote
Lazer is seeking a Senior Magento Engineer to join our Commerce Team. As an engineer on this team, you will play a crucial role in migrating, implementing, upgrading, and optimizing Magento…
Added 2 months ago
MC
Senior / Intermediate Full Stack Engineer (Backend-Leaning)
MONKEY Catering Platform
Canada
- Full-time
…restaurant organizations that operate at scale. We’re looking for a backend-leaning Full Stack Engineer who enjoys solving meaningful product problems, designing thoughtful systems, and…
Added 2 months ago
PU
Staff Software Engineer – Data Systems
Purpose Unlimited
Canada
- Full-time
Purpose Unlimited is building the financial products infrastructure that puts clients first, and we need the engineer who ensures that infrastructure is fast, reliable, and built to evolve.…
Added 2 months ago
E
Sr. Data Engineer
eBay
Toronto, ON
- Full-time
We are seeking a talented and passionate Data Engineer to join our team to architect, design, and develop innovative, high-performance, and scalable data pipelines. In this role, you will…
Added 2 months ago
Software Development Engineer, AWS Simple Queue Service (SQS)
Amazon
Vancouver, BC
Amazon Web Services (AWS) is the world leader in providing a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers tens of thousands of businesses worldwide!…

Dialpad

Sr. Software Development Engineer in Test (Agentic)

Vancouver, BC, Canada

$150,500 - $175,250 CAD

Apply About employer

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Job details

Pay: $150,500 - $175,250 CAD
Experience: 6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Posting language: English
Posted: Aug 25, 2026

Original job description

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services. You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions. You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more.

In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers.

This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.

What you’ll do

Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.
Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.
Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates.
Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.
Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (<15 minutes for PR validation).
Build tooling for LLM observability and debugging, including prompt tracing and response analysis.
Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.
Design and execute performance and load tests for AI services (latency, throughput, cost efficiency).
Identify and mitigate risks related to hallucinations, bias, safety, and edge cases.
Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.).
Participate in design and architecture reviews to ensure systems are testable, observable, and resilient.
Mentor engineers and contribute to raising the bar on AI quality engineering practices.

What you’ll bring

6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Strong programming skills in Python (preferred), Java, or JavaScript.
Experience testing distributed, cloud-native SaaS systems and APIs.
Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms).
Understanding of non-deterministic systems and probabilistic testing approaches.
Experience building test frameworks and scalable automation systems.
Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation).
Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
Strong collaboration skills with the ability to work across distributed teams and time zones.
Bachelor’s degree in Computer Science or equivalent practical experience.
Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch.
Frontend: Vue3, React.
AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range

$150,500 - $175,250 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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More about this job

Responsibilities

You will own the end-to-end quality strategy, automation frameworks, and release qualification for Dialpad’s AI Voice Agent services. This involves building tooling for LLM observability, integrating AI quality checks into CI/CD pipelines, and partnering with AI teams to ensure system reliability and performance.

Requirements

The role requires 6+ years of experience in software engineering or SDET roles with strong proficiency in Python, Java, or JavaScript. Candidates must have hands-on experience with LLMs, distributed cloud-native systems, and a bachelor's degree in Computer Science or equivalent experience.

Skills

Python
Java
JavaScript
Test automation
AI/ML systems
LLM
CI/CD
API testing
Cloud-native SaaS
Performance testing
Prompt engineering
Observability
Distributed systems
Quality assurance
Kubernetes
Data analysis

Benefits

Competitive salary
Comprehensive benefits
Training program
Equity

Visa sponsorship

Not detected in the job text

Keywords

Agentic AI
Python
Java
JavaScript
LLM
OpenAI
Claude
Gemini
CI/CD
Jenkins
GitHub Actions
Vue3
React
Kubernetes
Google Cloud Platform
Test Automation
Prompt Engineering
Observability
SaaS
API
Performance Testing
Quality Assurance
Distributed Systems
AI/ML
Latency
Throughput
Evaluation Frameworks
Hallucination Mitigation
Task Success Rates

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