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Added 1 month ago
Specialist Programmer
Infosys
Calgary, AB
Full-time
Java, Spring Boot and Microservices, Angular/React JS, Docker and K8S.
Added 28 days ago
Principal Engineer, AI
BMO
Toronto, ON · BMOPLACE
Full-time
…experienced Principal/Senior engineers to build and operate the core infrastructure that governs how AI runs at BMO - the AI Gateway, Policy Engine, Identity Fabric, AI Registry, Guardrails…
Added 28 days ago
Principal Engineer, AI Platform
BMO
Toronto, ON · BMOPLACE
Full-time
…experienced Principal/Senior engineers to build and operate the core infrastructure that governs how AI runs at BMO: the AI Gateway, Policy Engine, Identity Fabric, AI Registry, Guardrails…
Added 28 days ago
Applied Scientist, Tax Engine
Amazon
Vancouver, BC
We are responsible for the tax calculation platform, providing the core services that calculate taxes (sales tax and VAT) for all Amazon sales, physical and digital, globally. We seek to…
Added 1 month ago
Programmer Analyst
Societe Generale
Montreal, QC
Full-time
At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and…
Added 1 month ago
Staff Software Engineer, Tech Lead
Toast
Canada
Full-time
We’re looking for a Software Developer to join our dynamic Employee Development team, which focuses on providing experiences that enable our customers to manage the performance and growth…
Added 1 month ago
Staff FullStack Engineer, Okta Secures AI
Okta
Toronto, ON
$160,000 to $220,000 CAD / year
Full-time
Drive continual evolution in the adoption of AI-native development practices, helping the team rethink how we design, review, and ship software with AI as a core part of the workflow.
Added 28 days ago
Senior Artificial Intelligence Platform Engineer & Fabrics
BMO
Toronto, ON · BMOPLACE
Full-time
…experienced Senior Engineers to help build and operate the core infrastructure that governs how AI runs at BMO: the AI Gateway, Policy Engine, Identity Fabric, AI Registry, Guardrails…
Added 28 days ago
Senior Artificial Intelligence Platform Engineer, AI Platform & Fabrics
BMO
Toronto, ON · BMOPLACE
Full-time
…experienced Senior Engineers to help build and operate the core infrastructure that governs how AI runs at BMO: the AI Gateway, Policy Engine, Identity Fabric, AI Registry, Guardrails…
Added 28 days ago
Java Developer, TD Securities
TD
Toronto, ON
Full-time
The Core Payment team is an exciting, innovative and growing team responsible for creating and enhancing payments shared services like Limit management, Scheduling recuring payments,…
Added 28 days ago
Software Engineer, Full-Stack Applications, Associate Director
Fitch Group
Toronto, ON
As a member of our Ratings Technology team, you will work on modern full-stack applications that support core business capabilities, partnering closely with engineers, product managers, and…
Added 1 month ago
Staff FullStack Engineer, Okta Secures AI
Okta
Waterloo, ON
$160,000 to $220,000 CAD / year
Full-time
Drive continual evolution in the adoption of AI-native development practices, helping the team rethink how we design, review, and ship software with AI as a core part of the workflow.
Added 26 days ago
Sr. Software Development Engineer in Test (Agentic)
Dialpad
Vancouver, BC
…operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and…
Added 28 days ago
Research Intern, PhD, Summer 2027
Google
Toronto, ON · Waterloo, ON · Montreal, QC
Experience with one or more general purpose programming languages (e.g., Python, Java, JavaScript, C/C++, etc.).
Added 23 days ago
2027 Wealth Management, Winter Technology/Developer (4-16 months)
Royal Bank of Canada
Toronto, ON · VANCOUVER, British Columbia
Full-time
We are seeking Winter co-ops across several Technology/Developer roles (including but not limited to the following: Software Developer, Quant Developer, Operation Analyst and Cybersecurity,…
Added 28 days ago
2027 Wealth Management, Winter Technology/Developer (4-16 months)
RBC
Toronto, ON · Vancouver, BC
Full-time
We are seeking Winter co-ops across several Technology/Developer roles (including but not limited to the following: Software Developer, Quant Developer, Operation Analyst and Cybersecurity,…
Added 1 month ago
Salesforce AI & Data Cloud Solutions Engineer
AGF Investments
Toronto, ON
Full-time
Proficiency in JavaScript, Python, Java or similar programming languages.
Added 29 days ago
Technical Director, Live Games
Big Viking Games
Remote, Canada
Full-time · Remote
The work spans the full stack: TypeScript and HTML5 on the client, a custom WebGL rendering layer, Java real-time game servers, PHP backend services, MySQL, Redis, Memcached, RabbitMQ,…
Added 25 days ago
Lead AI Software Engineer
Royal Bank of Canada
Vancouver, BC
Full-time
Expert in multiple programming languages/frameworks such as: Java, Spring, Scala, Spark, JavaScript, UI framework (Angular / React / Vue.js), .NET, Python, HTML5/CSS, SQL, etc.
Added 1 month ago
Lead AI Software Engineer
RBC
Vancouver, BC
Full-time
Expert in multiple programming languages/frameworks such as: Java, Spring, Scala, Spark, JavaScript, UI framework (Angular / React / Vue.js), .NET, Python, HTML5/CSS, SQL, etc.
Added 1 month ago
Senior Frontend developer
RBC
Toronto, ON
Full-time
As a Software Developer operating within an Agile product team, your primary role will be designing, coding, and delivering highest-quality software solutions that will be used within IMJ…
Added 1 month ago
Junior Back End Engineer
Common Wealth Retirement
Vancouver, BC
Full-time
This role focuses on the back end - building robust, scalable systems with Java/Kotlin, PostgreSQL, and AWS. If you're also comfortable working full stack (React/TypeScript on the front…
Added 1 month ago
Junior Front End Engineer
Common Wealth Retirement
Vancouver, BC
Full-time
…on our AWS infrastructure. Familiarity with full-stack work (Java/Kotlin/PostgreSQL back end) is a bonus. We value engineers who move fluidly across the stack and work closely with product…
Added 2 months ago
Software Engineer I
Beanfield
Toronto, ON
$90,000 to $110,000 CAD / year
Full-time
Core Development: Write clean, efficient, and scalable code in Python and Java.
Added 1 month ago
Lead Core Backend Developer
Citi
Mississauga, ON
Full-time
We are looking for a talented and passionate individual to join our Java Server development team and continue to evolve our next-generation rates reference data application.

Dialpad

Sr. Software Development Engineer in Test (Agentic)

Vancouver, BC, Canada

Pay: $150,500 - $175,250 CAD
Experience: 6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Posting language: English
Posted: Aug 25, 2026

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Original job description

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services. You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions. You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more.

In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers.

This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.

What you’ll do

Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.
Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.
Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates.
Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.
Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (<15 minutes for PR validation).
Build tooling for LLM observability and debugging, including prompt tracing and response analysis.
Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.
Design and execute performance and load tests for AI services (latency, throughput, cost efficiency).
Identify and mitigate risks related to hallucinations, bias, safety, and edge cases.
Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.).
Participate in design and architecture reviews to ensure systems are testable, observable, and resilient.
Mentor engineers and contribute to raising the bar on AI quality engineering practices.

What you’ll bring

6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Strong programming skills in Python (preferred), Java, or JavaScript.
Experience testing distributed, cloud-native SaaS systems and APIs.
Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms).
Understanding of non-deterministic systems and probabilistic testing approaches.
Experience building test frameworks and scalable automation systems.
Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation).
Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
Strong collaboration skills with the ability to work across distributed teams and time zones.
Bachelor’s degree in Computer Science or equivalent practical experience.
Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch.
Frontend: Vue3, React.
AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range

$150,500 - $175,250 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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More about this job

Responsibilities

You will own the end-to-end quality strategy, automation frameworks, and release qualification for Dialpad’s AI Voice Agent services. This involves building tooling for LLM observability, integrating AI quality checks into CI/CD pipelines, and partnering with AI teams to ensure system reliability and performance.

Requirements

The role requires 6+ years of experience in software engineering or SDET roles with strong proficiency in Python, Java, or JavaScript. Candidates must have hands-on experience with LLMs, distributed cloud-native systems, and a bachelor's degree in Computer Science or equivalent experience.

Skills

Python
Java
JavaScript
Test automation
AI/ML systems
LLM
CI/CD
API testing
Cloud-native SaaS
Performance testing
Prompt engineering
Observability
Distributed systems
Quality assurance
Kubernetes
Data analysis

Benefits

Competitive salary
Comprehensive benefits
Training program
Equity

Visa sponsorship

Not detected in the job text

Keywords

Agentic AI
Python
Java
JavaScript
LLM
OpenAI
Claude
Gemini
CI/CD
Jenkins
GitHub Actions
Vue3
React
Kubernetes
Google Cloud Platform
Test Automation
Prompt Engineering
Observability
SaaS
API
Performance Testing
Quality Assurance
Distributed Systems
AI/ML
Latency
Throughput
Evaluation Frameworks
Hallucination Mitigation
Task Success Rates

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