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Added 1 month ago
Sr. Software Development Engineer in Test (Agentic)
Dialpad
Vancouver, BC
…operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and…
Added 1 month ago
Research Intern, PhD, Summer 2027
Google
Toronto, ON · Waterloo, ON · Montreal, QC
Experience with one or more general purpose programming languages (e.g., Python, Java, JavaScript, C/C++, etc.).
Added 1 month ago
C
Lead Core Backend Developer
Citi
Mississauga, ON
- Full-time
We are looking for a talented and passionate individual to join our Java Server development team and continue to evolve our next-generation rates reference data application.
Added 1 month ago
C
Senior Java Developer
Citi
Mississauga, ON
- Full-time
We are seeking a highly experienced and motivated Lead Java Developer with 6+ years of industry experience to spearhead the development of robust, scalable, and innovative enterprise…
Added 1 month ago
E
Sr. Data Engineer
eBay
Toronto, ON
- Full-time
…and scalable data pipelines. In this role, you will be at the core of eBay’s data ecosystem, building the infrastructure that enables real-time insights and powers personalized experiences…
Added 25 days ago
Senior II Backend Developer - Foundation
Coveo
Quebec, QC
Want to shape the foundations that development teams rely on every day? As a Senior II Developer on R&D’s Backend Foundation team, you’ll work at the core of the Coveo Platform™, building…
Added 1 month ago
Java Developer
Capgemini
Montreal, QC
Hands-on core Java development with responsibilities for the design, implementation, and support of key components of the Market Risk platform.
Added 25 days ago
Data Solutions Architect
Spaulding Ridge
Toronto, ON
At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees…
Added 1 month ago
Utility Application Technical Architect
Capgemini
Vancouver, BC
Added 25 days ago
Senior II Backend Developer - Foundation
Coveo
Montreal, QC
Want to shape the foundations that development teams rely on every day? As a Senior II Developer on R&D’s Backend Foundation team, you’ll work at the core of the Coveo Platform™, building…
Added 1 month ago
VV
Java Full Stack Developer
Veracity Ventures Inc.
Toronto, ON
- $95,000 to $135,000 CAD / year
- Full-time
We are seeking an experienced and proactive Java Full-Stack Developer to design, build, and maintain scalable, cloud-native enterprise applications. In this role, you will work across the…
Added 1 month ago
Senior Java Developer
Localcoin
Canada
…technologies to join our growing Engineering team as our Senior Java Back End…
Added 1 month ago
VV
Java Developer 1016
Veracity Ventures Inc.
Toronto, ON
- Full-time
We are looking for an experienced Java Developer with 5+ years of hands-on experience in designing, developing, and maintaining scalable enterprise applications. The ideal candidate should…
Added 1 month ago
E
Staff Engineer - MTS 2 (Integrations)
eBay
Toronto, ON
- Full-time
We’re building a new integration team in Toronto focused on bringing core eBay capabilities into adjacent marketplace platforms. The team sits at the center of a strategic initiative to…
Added 1 month ago
C
Senior Software Engineering Specialist
CGI
Toronto, ON
- Full-time
Added 1 month ago
B
Full Stack Developer
BrainStation
Toronto, ON
- $90,000 to $120,000 USD / year
- Full-time
Very strong programming skills in one or more of our core languages (Java, C#, JavaScript)
Added 2 months ago
C
Principal Quality Architect
Carbon60
Toronto, ON
- Full-time
…agents to generate both implementation and verification. A core component of this role involves working directly with customers to modernize their technology estates and raise their quality…
Added 1 month ago
A
Staff Software Engineer - Full Stack AI (Bangkok based, Relocation provided)
Agoda
Vancouver, BC
- Full-time
Backend: Expertise in Java, Kotlin, or .NET; comfort designing microservices and REST/gRPC APIs
Added 1 month ago
DF
Full-Stack Automation Engineer
DUCA Financial Services Credit Union Ltd.
Toronto, ON
- Full-time
Implement automated data flows across core banking, digital, and third-party platforms.
Added 1 month ago
C
Senior Data Platform Engineering Specialist
CGI
Toronto, ON
- Full-time
Added 1 month ago
C
Senior Full Stack Developer
CGI
Toronto, ON
- Full-time
…microservices, and business logic using modern frameworks (such as Java Spring Boot, .NET 8 / ASP.NET Core, Node.js/NestJS, Python FastAPI, or…
Added 1 month ago
T
Senior/Staff Software Engineer, Data Platform
Terminal
Toronto, ON
- $200,000 to $295,000 CAD / year
- Full-time
…moving terabytes of IoT and time-series data per day. It's core systems engineering, and you'll work across both data and backend to build the critical systems that drive the product's data…
Added 1 month ago
QF
Principal Software Engineer, Money Movement (Questbank)
Questrade Financial Group
Toronto, ON · North York, ON
- Full-time
QuestBank is connecting directly to Canada’s core payment rails and building the platform that moves money across the Quest ecosystem and across borders. The Senior Software Engineer,…
Added 1 month ago
C
Développeur logiciel senior – Systèmes de négociation électronique
CGI
Montreal, QC
- Full-time
We are seeking a Senior Software Developer – Electronic Trading Systems with 5–10 years of relevant industry experience to design, develop, enhance, and support high performance trading…
Added 1 month ago
Senior Software Engineer, Mortgage Engineering
Questrade Financial Group
Toronto, ON
As a Senior Software Engineer on this team, you'll design and build core services end to end, from domain modelling through to production support. You'll work across a .NET backend and an…

Dialpad

Sr. Software Development Engineer in Test (Agentic)

Vancouver, BC, Canada

$150,500 - $175,250 CAD

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Job details

Pay: $150,500 - $175,250 CAD
Experience: 6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Posting language: English
Posted: Aug 25, 2026

Original job description

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services. You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions. You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more.

In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers.

This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.

What you’ll do

Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.
Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.
Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates.
Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.
Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (<15 minutes for PR validation).
Build tooling for LLM observability and debugging, including prompt tracing and response analysis.
Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.
Design and execute performance and load tests for AI services (latency, throughput, cost efficiency).
Identify and mitigate risks related to hallucinations, bias, safety, and edge cases.
Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.).
Participate in design and architecture reviews to ensure systems are testable, observable, and resilient.
Mentor engineers and contribute to raising the bar on AI quality engineering practices.

What you’ll bring

6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Strong programming skills in Python (preferred), Java, or JavaScript.
Experience testing distributed, cloud-native SaaS systems and APIs.
Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms).
Understanding of non-deterministic systems and probabilistic testing approaches.
Experience building test frameworks and scalable automation systems.
Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation).
Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
Strong collaboration skills with the ability to work across distributed teams and time zones.
Bachelor’s degree in Computer Science or equivalent practical experience.
Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch.
Frontend: Vue3, React.
AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range

$150,500 - $175,250 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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More about this job

Responsibilities

You will own the end-to-end quality strategy, automation frameworks, and release qualification for Dialpad’s AI Voice Agent services. This involves building tooling for LLM observability, integrating AI quality checks into CI/CD pipelines, and partnering with AI teams to ensure system reliability and performance.

Requirements

The role requires 6+ years of experience in software engineering or SDET roles with strong proficiency in Python, Java, or JavaScript. Candidates must have hands-on experience with LLMs, distributed cloud-native systems, and a bachelor's degree in Computer Science or equivalent experience.

Skills

Python
Java
JavaScript
Test automation
AI/ML systems
LLM
CI/CD
API testing
Cloud-native SaaS
Performance testing
Prompt engineering
Observability
Distributed systems
Quality assurance
Kubernetes
Data analysis

Benefits

Competitive salary
Comprehensive benefits
Training program
Equity

Visa sponsorship

Not detected in the job text

Keywords

Agentic AI
Python
Java
JavaScript
LLM
OpenAI
Claude
Gemini
CI/CD
Jenkins
GitHub Actions
Vue3
React
Kubernetes
Google Cloud Platform
Test Automation
Prompt Engineering
Observability
SaaS
API
Performance Testing
Quality Assurance
Distributed Systems
AI/ML
Latency
Throughput
Evaluation Frameworks
Hallucination Mitigation
Task Success Rates

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