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Added 28 days ago
Software Dev Engineer II, 1P Audio Video Measurement
Amazon
Toronto, ON
…solution that will help steer the future of advertising. Our stack includes Spark (Scala), EMR, S3, Elasticsearch, JVM-based services, and job schedulers, and cluster management services…
Added 28 days ago
Full Stack Software Developer
YuJa Inc.
Toronto, ON · North York, Ontario
Full-time
You have programming experience with Java (J2EE), Enterprise Java Beans (EJBs), Java Server Pages (JSP), Java Servlets, JDBC, Eclipse and JBoss web server.
Added 27 days ago
Director - Solution Delivery, Wealth Management
Scotiabank
Toronto, ON
Lead and develop high-performing teams of data engineers and full-stack developers by setting clear expectations, providing technical guidance, coaching, and performance management.
Added 28 days ago
Software Engineer, Full-Stack Applications, Associate Director
Fitch Group
Toronto, ON
As a member of our Ratings Technology team, you will work on modern full-stack applications that support core business capabilities, partnering closely with engineers, product managers, and…
Added 27 days ago
Lead Software Engineer, Full-Stack Applications - Innovation Teams
Fitch Group
Toronto, ON
Lead Software Engineer, Full-Stack Applications – Innovation Teams
Added 26 days ago
Sr. Software Development Engineer in Test (Agentic)
Dialpad
Vancouver, BC
…seamlessly handing conversations to humans when needed, with full context…
Added 1 month ago
Senior TypeScript Engineer
MapsPeople
Toronto, ON
Full-time
You will work across the full stack, from crafting responsive front-end experiences to designing robust back-end services, within a collaborative, quality-driven engineering culture.
Added 29 days ago
Technical Director, Live Games
Big Viking Games
Remote, Canada
Full-time · Remote
The work spans the full stack: TypeScript and HTML5 on the client, a custom WebGL rendering layer, Java real-time game servers, PHP backend services, MySQL, Redis, Memcached, RabbitMQ,…
Added 1 month ago
Senior Software Developer
PROVINCIAL AEROSPACE LTD
St. John's, NL · Halifax, NS
Full-time
We are seeking a Senior Software Developer with strong expertise in Angular, Spring Boot, and Docker, combined with a solid understanding of Kubernetes, reactive programming, and secure API…
Added 25 days ago
Lead AI Software Engineer
Royal Bank of Canada
Vancouver, BC
Full-time
Maintain code quality, best practices, and responsible AI governance across the stack
Added 1 month ago
Lead AI Software Engineer
RBC
Vancouver, BC
Full-time
Maintain code quality, best practices, and responsible AI governance across the stack
Added 1 month ago
Senior / Intermediate Full Stack Engineer (Backend-Leaning)
MONKEY Catering Platform
Canada
Full-time
…that operate at scale. We’re looking for a backend-leaning Full Stack Engineer who enjoys solving meaningful product problems, designing thoughtful systems, and shipping high-quality…
Added 1 month ago
Full Stack Developer Lead (Java, Python, AWS, NodeJS)
Pacer Group
Toronto, ON
$45 to $50 CAD / hour
Contract
Job Title: Full Stack Developer Lead (Java, Python, AWS, NodeJS)
Added 1 month ago
Junior Back End Engineer
Common Wealth Retirement
Vancouver, BC
Full-time
This role focuses on the back end - building robust, scalable systems with Java/Kotlin, PostgreSQL, and AWS. If you're also comfortable working full stack (React/TypeScript on the front…
Added 1 month ago
Junior Front End Engineer
Common Wealth Retirement
Vancouver, BC
Full-time
…TypeScript, deployed on our AWS infrastructure. Familiarity with full-stack work (Java/Kotlin/PostgreSQL back end) is a bonus. We value engineers who move fluidly across the stack and work…
Added 1 month ago
Full Stack Java Developer
J&M Group
Toronto, ON
Contract
At least 5 6 years of experience in full stack development
Added 1 month ago
AI Architect
Synopsys Inc
Mississauga, ON
Full-time
…team is focused on delivering scalable, production-grade AI full-stack solutions that create measurable business…
Added 1 month ago
Senior Lead Java Fullstack Software Engineer
Citi
Mississauga, ON
Full-time
10+ years of experience in full-stack web application development.
Added 1 month ago
Data Engineer
eBay
Toronto, ON
Full-time
…to develop scalable data platforms and services that improve developer productivity, system performance, and operational…
Added 1 month ago
Senior Java Lead Application Development Manager - Senior Vice President
Citi
Mississauga, ON
Full-time
The ideal candidate will be a hands-on developer with strong leadership skills and the ability to build talent within the organization. The role will be focused on modernizing CitiDirect’s…
Added 10 days ago
Data Solutions Architect
Spaulding Ridge
Toronto, ON
Strong full stack development background, including front-end development, back-end/API development, application architecture, authentication/authorization, logging, error handling, and…
Added 1 month ago
Senior Frontend Software Engineer (Bridge) Canada, Remote
LTG
Remote, Canada
Full-time · Remote
The list below is the environment you will work in, not a checklist you must already know. This is a frontend role on a full-stack team, so you will touch much of it - but we require depth…
Added 5 months ago
QA SDET – Spécialiste Automatisation & AI
CGI
Sherbrooke, QC
Full-time
Selenium, Cypress, Playwright, Python, Java, C#, GitHub Copilot, CI/CD.
Added 1 month ago
Software Developer
Curve Dental
AB
We are seeking a software developer who is passionate about software development and technically excellent. Our developers work across the full stack - C#/.NET backend services and…
Added 1 month ago
Senior Full Stack Developer
J&M Group
Toronto, ON
Full-time
At least 6 - 10 years of experience in full stack development

Dialpad

Sr. Software Development Engineer in Test (Agentic)

Vancouver, BC, Canada

Pay: $150,500 - $175,250 CAD
Experience: 6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Posting language: English
Posted: Aug 25, 2026

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Original job description

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services. You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions. You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more.

In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers.

This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.

What you’ll do

Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.
Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.
Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates.
Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.
Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (<15 minutes for PR validation).
Build tooling for LLM observability and debugging, including prompt tracing and response analysis.
Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.
Design and execute performance and load tests for AI services (latency, throughput, cost efficiency).
Identify and mitigate risks related to hallucinations, bias, safety, and edge cases.
Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.).
Participate in design and architecture reviews to ensure systems are testable, observable, and resilient.
Mentor engineers and contribute to raising the bar on AI quality engineering practices.

What you’ll bring

6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Strong programming skills in Python (preferred), Java, or JavaScript.
Experience testing distributed, cloud-native SaaS systems and APIs.
Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms).
Understanding of non-deterministic systems and probabilistic testing approaches.
Experience building test frameworks and scalable automation systems.
Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation).
Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
Strong collaboration skills with the ability to work across distributed teams and time zones.
Bachelor’s degree in Computer Science or equivalent practical experience.
Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch.
Frontend: Vue3, React.
AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range

$150,500 - $175,250 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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More about this job

Responsibilities

You will own the end-to-end quality strategy, automation frameworks, and release qualification for Dialpad’s AI Voice Agent services. This involves building tooling for LLM observability, integrating AI quality checks into CI/CD pipelines, and partnering with AI teams to ensure system reliability and performance.

Requirements

The role requires 6+ years of experience in software engineering or SDET roles with strong proficiency in Python, Java, or JavaScript. Candidates must have hands-on experience with LLMs, distributed cloud-native systems, and a bachelor's degree in Computer Science or equivalent experience.

Skills

Python
Java
JavaScript
Test automation
AI/ML systems
LLM
CI/CD
API testing
Cloud-native SaaS
Performance testing
Prompt engineering
Observability
Distributed systems
Quality assurance
Kubernetes
Data analysis

Benefits

Competitive salary
Comprehensive benefits
Training program
Equity

Visa sponsorship

Not detected in the job text

Keywords

Agentic AI
Python
Java
JavaScript
LLM
OpenAI
Claude
Gemini
CI/CD
Jenkins
GitHub Actions
Vue3
React
Kubernetes
Google Cloud Platform
Test Automation
Prompt Engineering
Observability
SaaS
API
Performance Testing
Quality Assurance
Distributed Systems
AI/ML
Latency
Throughput
Evaluation Frameworks
Hallucination Mitigation
Task Success Rates

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