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Added 28 days ago
Senior Full Stack Engineer, AI
Big Viking Games
Remote, Canada
Full-time · Remote
Big Viking Games is hiring a Senior Full Stack Engineer to build AI-enabled products, workflows, tools, and systems that help turn creative direction into production-ready game content at…
Added 28 days ago
Software Engineer, Full-Stack Applications, Associate Director
Fitch Group
Toronto, ON
Software Engineer, Full-Stack Applications Associate Director (Ratings Technology)
Added 26 days ago
Senior Agentic Engineer - JavaScript
TribalScale
Toronto, ON
TribalScale is looking for a Forward Deployed Engineer to work at the intersection of software engineering, artificial intelligence, product development, and client delivery.
Added 27 days ago
Lead Software Engineer, Full-Stack Applications - Innovation Teams
Fitch Group
Toronto, ON
Lead Software Engineer, Full-Stack Applications – Innovation Teams
Added 26 days ago
Sr. Software Development Engineer in Test (Agentic)
Dialpad
Vancouver, BC
Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.
Added 1 month ago
Senior Piping Engineer
AtkinsRéalis
Mississauga, ON
Full-time
Join a leading engineering team at AtkinsRéalis and advance your career in the nuclear industry. As a Senior Piping Engineer, you will contribute to innovative and complex projects within…
Added 1 month ago
Machine Learning Engineer
eBay
Toronto, ON
Full-time
Experience with Large Language Models (LLMs), GenAI, RAG, and prompt engineering is a plus.
Added 11 days ago
Staff Engineer - Agentic AI
RBC
Toronto, ON
Full-time
We’re looking for a Staff Engineer with strong hands-on experience in agentic AI systems who will contribute to accelerating agentic AI adoption across RBC. This role offers the opportunity…
Added 1 month ago
Senior Software Engineer I
Thomson Reuters
Toronto, ON
Full-time
We're looking for a Senior Software Engineer to join the CoCounsel Applications team and play a hands-on role in building and evolving our external integration strategy leveraging MCP and…
Added 1 month ago
Staff Software Engineer I
Thomson Reuters
Toronto, ON
Full-time
We're looking for a Lead Engineer to join the CoCounsel Application Experience team and play a hands-on technical leadership role in building and evolving our core product experiences. In…
Added 1 month ago
Senior Forward Deployed Engineer (Gemini Enterprise)
Artefact North America
Montreal, QC
Artefact is looking for a Senior Deployed AI Engineer specialized in Gemini Enterprise and the Google AI stack: an engineer who works embedded with our clients and takes AI products from…
Added 17 days ago
Python AI Engineering - Assistant Vice President
Citi
Mississauga, ON
Full-time
We are seeking a highly motivated and experienced Python AI Engineer to join our Retail and Wealth Risk Engineering team under the Enterprise Risk Technology platform. This is an…
Added 1 month ago
Data Engineer
Irth Solutions
Remote, Canada
Full-time · Remote
We are looking for a Data Engineer to design, build, and maintain data ingestion and processing pipelines in Databricks, transforming high-volume external data sources into clean,…
Added 1 month ago
Staff Software Engineer - Digital Experience Platform
Nubank
Toronto, ON
Contract
As a Staff Software Engineer – DXP, you will be the technical leader and multiplier for this initiative: shaping the architecture of an AI-native platform, driving critical decisions across…
Added 1 month ago
Senior AI Engineer Java
J&M Group
Toronto, ON
Full-time
We are seeking an experienced and highly motivated Senior AI Engineer to join the Canada Segments Technology Strategy team. This role will accelerate business and technology transformation…
Added 1 month ago
Principal AI Engineer
PointClickCare
Mississauga, ON
Full-time
The Principal AI Engineer will design and architect scalable, secure, and enterprise-grade AI/ML platforms and solutions that enable product teams to rapidly build and deploy AI…
Added 26 days ago
AI Engineer (Agentic Workflows)
Protocase Inc./45Drives Ltd.
Kitchener, ON
Full-time
Position Title: AI Engineer (Agentic Workflows)
Added 1 month ago
Software Engineer, Full-Stack Applications, Associate Director (Python & React)
Fitch Group
Toronto, ON
Fitch Ratings is seeking a solid Software Engineer to join our global Ratings Technology team in Toronto. This is an opportunity to build and enhance mission-critical applications that…
Added 1 month ago
Lead Software Engineer, Full-Stack Applications - Ratings Technology
Fitch Group
Toronto, ON
$180,000 to $220,000 CAD / year
Lead Software Engineer, Full-Stack Applications – AI Fluent
Added 1 month ago
AI & Agentic Engineer, Senior
Welcome to the Jungle
Montreal, QC
Artefact is looking for a Senior AI & Agentic Engineer: a full-stack engineer who takes AI features from idea to production.
Added 1 month ago
Applied AI Engineer
MaintainX (An Autodesk Company)
Remote, Canada
$153,000 to $224,000 CAD / year
Full-time · Remote
Strong applied GenAI craft - prompt engineering, structured output / tool-use, RAG and retrieval-context patterns
Added 1 month ago
AI Engineer (Agentic Workflows)
Protocase Inc./45Drives Ltd.
NS · Sydney, Nova Scotia
Full-time
Position Title: AI Engineer (Agentic Workflows)
Added 1 month ago
Senior Security Engineer
Forma.ai
Toronto, ON
$160,000 to $190,000 USD / year
Full-time
As a Senior Security Engineer, you will be a hands-on technical leader strengthening security across Forma's application, cloud infrastructure, development lifecycle, internal systems, and…
Added 1 month ago
AI Modeling Engineer
Palona AI
Toronto, ON
Full-time
We are looking for an applied AI Modeling Engineer to improve the intelligence, accuracy, safety, latency, and cost of Palona's voice and multimodal agents. You will own problems across…
Added 1 month ago
Principal Engineer, Agentic Products & Workflows
Big Viking Games
Toronto, ON
$175,000 to $200,000 CAD / year
Full-time
Big Viking Games is hiring a Principal Engineer, Agentic Products & Workflows to build the systems that make an AI-first game studio real.

Dialpad

Sr. Software Development Engineer in Test (Agentic)

Vancouver, BC, Canada

Pay: $150,500 - $175,250 CAD
Experience: 6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Posting language: English
Posted: Aug 25, 2026

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Original job description

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services. You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions. You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more.

In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers.

This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.

What you’ll do

Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.
Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.
Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates.
Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.
Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (<15 minutes for PR validation).
Build tooling for LLM observability and debugging, including prompt tracing and response analysis.
Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.
Design and execute performance and load tests for AI services (latency, throughput, cost efficiency).
Identify and mitigate risks related to hallucinations, bias, safety, and edge cases.
Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.).
Participate in design and architecture reviews to ensure systems are testable, observable, and resilient.
Mentor engineers and contribute to raising the bar on AI quality engineering practices.

What you’ll bring

6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Strong programming skills in Python (preferred), Java, or JavaScript.
Experience testing distributed, cloud-native SaaS systems and APIs.
Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms).
Understanding of non-deterministic systems and probabilistic testing approaches.
Experience building test frameworks and scalable automation systems.
Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation).
Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
Strong collaboration skills with the ability to work across distributed teams and time zones.
Bachelor’s degree in Computer Science or equivalent practical experience.
Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch.
Frontend: Vue3, React.
AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range

$150,500 - $175,250 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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More about this job

Responsibilities

You will own the end-to-end quality strategy, automation frameworks, and release qualification for Dialpad’s AI Voice Agent services. This involves building tooling for LLM observability, integrating AI quality checks into CI/CD pipelines, and partnering with AI teams to ensure system reliability and performance.

Requirements

The role requires 6+ years of experience in software engineering or SDET roles with strong proficiency in Python, Java, or JavaScript. Candidates must have hands-on experience with LLMs, distributed cloud-native systems, and a bachelor's degree in Computer Science or equivalent experience.

Skills

Python
Java
JavaScript
Test automation
AI/ML systems
LLM
CI/CD
API testing
Cloud-native SaaS
Performance testing
Prompt engineering
Observability
Distributed systems
Quality assurance
Kubernetes
Data analysis

Benefits

Competitive salary
Comprehensive benefits
Training program
Equity

Visa sponsorship

Not detected in the job text

Keywords

Agentic AI
Python
Java
JavaScript
LLM
OpenAI
Claude
Gemini
CI/CD
Jenkins
GitHub Actions
Vue3
React
Kubernetes
Google Cloud Platform
Test Automation
Prompt Engineering
Observability
SaaS
API
Performance Testing
Quality Assurance
Distributed Systems
AI/ML
Latency
Throughput
Evaluation Frameworks
Hallucination Mitigation
Task Success Rates

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