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Added 5 months ago
K
Senior Manager, US Corporate Tax
KPMG
ON · Toronto, Ontario
- Full-time
Contribute to business development through opportunity identification, proposals, and practice initiatives
Added 2 months ago
P
Senior Support Services Implementation & Readiness Manager
Priceline
Toronto, ON
- Full-time
…servicing and training. The Manager must also possess strong travel-agent knowledge across Hotel and Rental Car operations to support integrated Customer Care initiatives and identify…
Added 2 months ago
M
Senior Software Engineer (Backend)
Motion
Remote, Canada
- Full-time
- Remote
…marketer - we're going further: a persistent creative strategy agent that lives where your team already works (Slack, Notion, Google Drive, your ad data) and turns a marketer's knowledge…
Added 2 months ago
M
Collection Agent Job Openings (Full-Time)
MCI
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
…Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+…
Added 2 months ago
M
Collection Agent Job Openings (Part-Time)
MCI
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Part-time
…Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+…
Added 2 months ago
A
Staff AI Engineer
Acquia
Canada
- Full-time
…software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of…
Added 2 months ago
EB
Director Channel Automation and Knowledge
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
The Director, Channel Automation and Knowledge will lead and execute the strategic vision of customer self-service and agent efficiency initiatives. This role will drive significant…
Added 2 months ago
P
Capital Markets and Accounting Advisory Services, Senior Associate
PwC
Toronto, ON
- Full-time
Being a member of the team supporting our clients through capital market transactions including IPO readiness, and other market transactions (i.e. BAR Reports, capital raising and pro forma…
Added 1 month ago
IM
Manager, Business Platform Operations (Zendesk)
Ingram Micro
Toronto, ON · SoftCom Canada
- $130,000 to $140,000 CAD / year
- Full-time
…cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more…
Added 2 months ago
Guest Service Agent
Northland Properties
Langley (District), BC · Langley, BC
First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our…
Added 2 months ago
P
Technology in Deals - Senior Associate
PwC
Toronto, ON
- Full-time
Support proposal development, market research, practice-building initiatives, methodology enhancement and the development of technology-enabled tools and insights.
Added 2 months ago
M
Customer Service Agent Job Openings (Full-Time)
MCI
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
…can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading…
Added 2 months ago
M
Customer Service Agent Job Openings (Part-Time)
MCI
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Part-time
…can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading…
Added 2 months ago
K
Senior Software Engineer, AI
Klue
Toronto, ON
- $140,000 to $230,000 CAD / year
- Full-time
…automate workflows for users. You will be leading the design and development of search and retrieval agent systems that enable users to generate compete insights for their business. In this…
Added 2 months ago
Sr. Software Development Engineer in Test (Agentic)
Dialpad
Vancouver, BC
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by…
Added 2 months ago
QR
Inside Sales representative
Quincaillerie Richelieu Ltee
Laval, QC · Mont-Royal, QC · Montreal, QC
- Full-time
Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and…
Added 2 months ago
C
Business Systems Analyst
CGI
Toronto, ON
- Full-time
…Administration, Correspondence, Policyholder Experience, and Agent…
Added 2 months ago
O
Senior Product Manager, Auth0 AI and Identity Products (Auth0)
Okta
Toronto, ON
- $146,000 to $200,200 CAD / year
- Full-time
Our team builds Auth0 products for Agentic AI with a focus on agent identity, access management, and protocols that extend trust to our customers’ AI products.
Added 2 months ago
LC
Category Director, Omni Channel, Hard Discount Division (20 Month Contract)
Loblaw Companies Limited
Brampton, ON
- Full-time
…category programs and ensure that targets for sales, margin, market share & tonnage for a group of categories are…
Added 2 months ago
A
Allstate Sales Agent (London South)
Allstate
London, ON
- Full-time
Become an Allstate Sales Agent: Your Next Big Opportunity
Added 2 months ago
AR
Founding Demand Generation Lead
Alloy River
Toronto, ON
- $200,000 to $350,000 CAD / year
- Full-time
AI-forward. You've changed how you work because of AI - not as a novelty, but because of how it lets you build. Your first instinct is to reach for the agent, not the keyboard.
Added 2 months ago
OT
Executive Assistant & Office Manager / Adjoint de direction et gestionnaire de bureau
Ottawa Tourism
Ottawa, ON
- Full-time
…urban destinations and the tourism authority for key economic development and city-building decisions in Ottawa. Ottawa Tourism's mission is to market and sell Ottawa as a compelling…
Added 2 months ago
MM
Senior Leader, Employee & Individual Benefits
Marsh McLennan
Ottawa, ON · Mississauga, ON
- Full-time
Set the strategic direction and growth plan for the Employee & Individual Benefits business (i.e. health, dental and disability), aligned to firm and market objectives.
Added 2 months ago
M
Leasing Agent-Residential
Morguard
AB · Edmonton, AB
- Full-time
The Leasing Agent is accountable to the Building Manager, for renting suites as they become available to ensure the building maintains an optimum occupancy level and establishing good…
Added 2 months ago
QR
Production Technician
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Edmonton, AB
- Full-time
Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and…

Dialpad

Sr. Software Development Engineer in Test (Agentic)

Vancouver, BC, Canada

$150,500 - $175,250 CAD

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Job details

Pay: $150,500 - $175,250 CAD
Experience: 6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Posting language: English
Posted: Aug 25, 2026

Original job description

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services. You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions. You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more.

In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers.

This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.

What you’ll do

Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.
Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.
Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates.
Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.
Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (<15 minutes for PR validation).
Build tooling for LLM observability and debugging, including prompt tracing and response analysis.
Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.
Design and execute performance and load tests for AI services (latency, throughput, cost efficiency).
Identify and mitigate risks related to hallucinations, bias, safety, and edge cases.
Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.).
Participate in design and architecture reviews to ensure systems are testable, observable, and resilient.
Mentor engineers and contribute to raising the bar on AI quality engineering practices.

What you’ll bring

6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Strong programming skills in Python (preferred), Java, or JavaScript.
Experience testing distributed, cloud-native SaaS systems and APIs.
Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms).
Understanding of non-deterministic systems and probabilistic testing approaches.
Experience building test frameworks and scalable automation systems.
Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation).
Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
Strong collaboration skills with the ability to work across distributed teams and time zones.
Bachelor’s degree in Computer Science or equivalent practical experience.
Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch.
Frontend: Vue3, React.
AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range

$150,500 - $175,250 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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More about this job

Responsibilities

You will own the end-to-end quality strategy, automation frameworks, and release qualification for Dialpad’s AI Voice Agent services. This involves building tooling for LLM observability, integrating AI quality checks into CI/CD pipelines, and partnering with AI teams to ensure system reliability and performance.

Requirements

The role requires 6+ years of experience in software engineering or SDET roles with strong proficiency in Python, Java, or JavaScript. Candidates must have hands-on experience with LLMs, distributed cloud-native systems, and a bachelor's degree in Computer Science or equivalent experience.

Skills

Python
Java
JavaScript
Test automation
AI/ML systems
LLM
CI/CD
API testing
Cloud-native SaaS
Performance testing
Prompt engineering
Observability
Distributed systems
Quality assurance
Kubernetes
Data analysis

Benefits

Competitive salary
Comprehensive benefits
Training program
Equity

Visa sponsorship

Not detected in the job text

Keywords

Agentic AI
Python
Java
JavaScript
LLM
OpenAI
Claude
Gemini
CI/CD
Jenkins
GitHub Actions
Vue3
React
Kubernetes
Google Cloud Platform
Test Automation
Prompt Engineering
Observability
SaaS
API
Performance Testing
Quality Assurance
Distributed Systems
AI/ML
Latency
Throughput
Evaluation Frameworks
Hallucination Mitigation
Task Success Rates

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