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Added 24 days ago
L
Sr SDET– Firmware Automation
Lightmatter
Toronto, ON
- Full-time
At Lightmatter, an SDET is a software engineer first , not a QA coordinator or manual tester. You'll design and build the frameworks, harnesses, and hardware-in-the-loop infrastructure that…
Added 24 days ago
Q
Sr Staff/Principal DevOps Engineer, Machine Learning Infrastructure and Performance
Qualcomm
Markham, ON
- Full-time
CI/CD and containers: GitHub Actions, reusable workflows, Docker, and release automation. Familiarity with Jenkins is a plus.
Added 25 days ago
TI
Sr. Analytics Developer
TTI, Inc.
Toronto, ON
- Full-time
This individual will ensure BI and analytics platforms are performant, scalable, and aligned with enterprise standards through effective data modeling, governance, and automation practices.
Added 25 days ago
SO
Sr. Software Engineer
Spirit Omega Inc.
Remote, Canada
- $77 to $85 CAD / hour
- Contract
- Remote
…support a large-scale enterprise learning platform transformation and migration program. This role will lead the design and development of enterprise integrations, extensive ETL/ELT…
Added 25 days ago
TI
Sr. Analytics Developer
Techtronic Industries Canada Inc.
Toronto, ON
- Full-time
This individual will ensure BI and analytics platforms are performant, scalable, and aligned with enterprise standards through effective data modeling, governance, and automation practices.
Added 25 days ago
T
Sr. Platform Engineer, TD Securities
TD
Toronto, ON
- Full-time
We are looking for an experienced Hands-on Sr. Platform Engineer that will work on innovative and transformational initiatives at TD Securities -- the implementation of the next generation…
Added 25 days ago
Sr Associate Platform Engineer
Scotiabank
Toronto, ON
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Added 25 days ago
Sr Software Dev Engineer III, RDS for Oracle
Amazon
Vancouver, BC
Amazon Web Services is hiring a Software Development Engineer III for the RDS for Oracle team. We are looking for an experienced engineer to design and build the next generation of managed…
Added 26 days ago
QC
Quality Assurance Engineer
Quarry Consulting
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Validate APIs and service integrations using tools such as Postman and support automation of repeatable API and backend regression scenarios.
Added 26 days ago
Application Security Engineer (senior - principal) Landmark
Halliburton
Calgary, AB
…comprehensive suite of digital solutions for exploration, drilling, and production optimization. Its software and data platforms empower customers to model subsurface assets, manage…
Added 1 month ago
JG
Tosca QE Sr Analyst
J&M Group
Toronto, ON
- Contract
Testing Automation tools Tosca Tosca DI SQL quarries Oracle or any other DB Putty Unix commands to run ETL jobs WinSCP Experience in backend testing Knowledge of testing AI applications…
Added 1 month ago
AM
Sr. Director, Total Rewards
Array Marketing
Toronto, ON · Scarborough, Ontario
- Full-time
For over 40 years, Array Marketing has been a global leader in retail displays and in-store merchandising solutions. With more than 1,800 employees worldwide, we partner with leading brands…
Added 1 month ago
Materials Analyst-Technical
WestJet Group
Calgary, AB
Document processes and decision logic, and support automation and analytics initiatives
Added 1 month ago
Silicon Validation Software Engineer (Sr Staff)
Synopsys
Mississauga, ON
You have spent years living at the boundary between silicon and software, and you have learned that the best validation tools are not the ones with the most features but the ones that…
Added 1 month ago
Validation / Verification Engineer, Sr Staff -18261
Synopsys
Ottawa, ON
Drive systematic debug and root cause analysis of silicon, firmware, board, and test infrastructure issues using lab instrumentation, data analytics, and cross-functional collaboration with…
Added 1 month ago
JG
Sr. Software Quality Engineer – AI Acceleration / Global DevOps
J&M Group
Toronto, ON
- Full-time
We are looking for a seasoned AI-first Senior Quality Engineer who is empowered to help the DevOps enablement team deliver the highest level of quality and is responsible for ensuring the…
Added 1 month ago
W
Sr Associate Machine Learning Engineer
Workday
Vancouver, BC · Canada, BC, Vancouver
- Full-time
Work with product, engineering, and data science teams to implement AI-based automation solutions that enhance HR and financial operations.
Added 1 month ago
I
Data Engineer Sr
Insight
Toronto, ON
- Full-time
We are seeking a Senior Data Engineer to design, build, and optimize modern data platforms that enable analytics, reporting, operational intelligence, and AI-driven solutions.
Added 1 month ago
Sr. Site Reliability Administrator
Open Text Corporation
Mississauga, ON
As a Senior Site Reliability Engineer, you will play a key hands‑on role within a globally distributed SRE team responsible for the reliability, performance, and stability of the data…
Added 1 month ago
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Product Engineer, DT Commercial
''
Toronto, ON
- Full-time
The Product Engineer, R&D and Innovation leads the technical delivery of digital products and data-enabled solutions supporting scientific and product-development work.
Added 1 month ago
Sr. Site Reliability Administrator
Open Text Corporation
Mississauga, ON
The role Cloud Application Engineer/Site Reliability Engineer is to build solutions to enhance availability, performance, and stability of OpenText services as well as automating away…
Added 1 month ago
C
Applications Development Sr Programmer Analyst- AVP -Mississauga
Citi
Mississauga, ON
- Full-time
…professional who sits at the intersection of engineering excellence and enterprise impact - a builder, problem-solver, and subject matter expert who transforms complex business requirements…
Added 1 month ago
M
Senior Software Engineer - Credit Commercial Engineering
Marqeta
Remote, Canada
- Full-time
- Remote
Marqeta is seeking a skilled Senior Software Engineer to contribute to the design and delivery of software solutions on our Credit Commercial Engineering Team. In this role, you will take…
Added 1 month ago
Sr. Software Development Engineer in Test (Agentic)
Dialpad
Kitchener, ON
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single…
Added 1 month ago
E
Sr. Plant Controller Modelling Engineer
e-STORAGE
Kitchener, ON
- Full-time
We are looking for a talented and a driven Sr Plant Controller Modelling Engineer to join our forward-thinking team and play a key role in shaping the next generation of Energy Management…

Dialpad

Sr. Software Development Engineer in Test (Agentic)

Kitchener, ON, Canada

$151,000 - $175,000 CAD

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Job details

Pay: $151,000 - $175,000 CAD
Experience: 6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Posting language: English
Posted: Sep 22, 2026

Original job description

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services. You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions. You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more.

In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers.

This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.

What you’ll do

Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.
Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.
Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates.
Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.
Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (<15 minutes for PR validation).
Build tooling for LLM observability and debugging, including prompt tracing and response analysis.
Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.
Design and execute performance and load tests for AI services (latency, throughput, cost efficiency).
Identify and mitigate risks related to hallucinations, bias, safety, and edge cases.
Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.).
Participate in design and architecture reviews to ensure systems are testable, observable, and resilient.
Mentor engineers and contribute to raising the bar on AI quality engineering practices.

What you’ll bring

6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Strong programming skills in Python (preferred), Java, or JavaScript.
Experience testing distributed, cloud-native SaaS systems and APIs.
Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms).
Understanding of non-deterministic systems and probabilistic testing approaches.
Experience building test frameworks and scalable automation systems.
Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation).
Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
Strong collaboration skills with the ability to work across distributed teams and time zones.
Bachelor’s degree in Computer Science or equivalent practical experience.
Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch.
Frontend: Vue3, React.
AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling.

For exceptional talent based in Ontario, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in Ontario role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Ontario Salary Range

$151,000 - $175,000 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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More about this job

Responsibilities

You will own the end-to-end quality strategy, test automation, and evaluation frameworks for Dialpad’s AI Voice Agent services. This includes building tooling for LLM observability, integrating quality checks into CI/CD pipelines, and partnering with AI teams to ensure system reliability and performance.

Requirements

The role requires 6+ years of software engineering or SDET experience with strong proficiency in Python, Java, or JavaScript. Candidates must have hands-on experience with LLMs, distributed cloud-native systems, and building scalable test automation frameworks.

Skills

Python
Java
JavaScript
Test automation
AI/ML systems
LLM
CI/CD
API testing
Cloud-native SaaS
Performance testing
Prompt engineering
Distributed systems
Observability
Quality assurance
Software engineering

Benefits

Competitive salary
Comprehensive benefits
Growth opportunities
Training program

Visa sponsorship

Not detected in the job text

Keywords

AI Agents
Python
Java
JavaScript
LLM
CI/CD
Jenkins
GitHub Actions
Vue3
React
Kubernetes
Google Cloud Platform
Redis
ElasticSearch
Prompt Engineering
Performance Testing
SaaS
API
Observability
Quality Assurance
Automation Frameworks
Distributed Systems
Machine Learning
LiveKit

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