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Added 12 days ago
WT
Java Software Engineer
Wissen Technology
Montreal, QC
- Full-time
We are looking for a skilled Java Developer with 3–5 years of experience to design, develop, test, and maintain scalable enterprise applications. The ideal candidate should have strong Java…
Added 12 days ago
UO
Cybersecurity Systems Administrator II
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
Added 13 days ago
I
Lead Java Developer
INFOYA
Toronto, ON
- $110,000 to $115,000 CAD / year
- Full-time
About the Job: Infoya is seeking a hands-on Lead Java Developer who is already
Added 13 days ago
C
Senior Cloud Architect
Cognizant
Mississauga, ON
- $100,000 to $140,000 CAD / year
- Full-time
Strong experience developing secure and scalable backend services, APIs, and distributed systems using Core Java.
Added 13 days ago
RB
Senior Director - Chief Developer and AI Adoption
Royal Bank of Canada
Toronto, ON
- Full-time
As a Senior Director - Chief Developer and AI Adoption, you will lead a team of Technology & Operations AI Developers who build the next-generation technology that changes how millions of…
Added 13 days ago
TU
Cybersecurity Systems Administrator II
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
Added 13 days ago
C
Senior QA Automation Engineer
Citi
Mississauga, ON
- Full-time
Demonstrable knowledge of Core Java, Python, design patterns & SQL
Added 13 days ago
C
Senior Java Technology Developer – Vice President
Citi
Toronto, ON · Mississauga, ON
- Full-time
Citi is looking for a Senior Java Developer to take technical ownership of business-critical Credit Risk and Capital Markets platforms, driving the modernization of large-scale systems into…
Added 13 days ago
C
Applications Development Sr Programmer Analyst- AVP -Mississauga
Citi
Mississauga, ON
- Full-time
Deep proficiency in core Java, including collections, multithreading, memory management, performance tuning, troubleshooting, and application deployment in high-availability environments
Added 13 days ago
C
Java Developer
Citi
Mississauga, ON
- Full-time
Citi is looking for a Java Developer (Apps Dev Intermediate Programmer Analyst - C11) to join the technology team and contribute to the development and enhancement of the Citi1Credit…
Added 13 days ago
M
Senior Software Engineer - Credit Commercial Engineering
Marqeta
Remote, Canada
- Full-time
- Remote
You have 5+ years of industry experience in software development in Java, service-oriented architectures, and cloud computing (AWS preferred).
Added 13 days ago
Sr. Software Development Engineer in Test (Agentic)
Dialpad
Kitchener, ON
…operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and…
Added 13 days ago
Sr. SDET
Dialpad
Vancouver, BC
…operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and…
Added 13 days ago
VS
Senior Site Reliability Developer
Vena Solutions
Remote, Canada
- Full-time
- Remote
…practices for Vena's SaaS platform. As a Senior Site Reliability Developer, you will utilize your software and systems engineering background to build and run large-scale, distributed,…
Added 13 days ago
JG
Java Full Stack Developer(Node.js, Java, Angular and Spring Boot)
J&M Group
Toronto, ON
- Contract
We are hiring for a Java Full Stack Developer. This role focuses on developing enterprise applications across both front-end and back-end technologies using Java, Angular, Node.js, and…
Added 13 days ago
Technology Lead - Back End Developer
Infosys
ON
Infosys is seeking a Back End Developer. This position will interface with key stakeholders and apply technical proficiency across different stages of the Software Development Life Cycle…
Added 13 days ago
Technology Lead - Full Stack Developer
Infosys
ON
Strong expertise in Core Java, object-oriented programming, collections, exception handling, multithreading, design patterns, and clean coding principles.
Added 13 days ago
C
Utility Application Technical Architect
Capgemini
Vancouver, BC
- Full-time
Added 13 days ago
Technology and AI Manager
Connex Telecommunications Inc.
Hamilton, ON
Manage Microsoft 365, identity and access, endpoints, hardware, software, connectivity and core business applications.
Added 13 days ago
Software Developer III
Red River Mutual
Winnipeg, MB
…works across Guidewire InsuranceSuite, integrations, APIs, Java and web applications, Azure cloud services, and DevOps-enabled delivery practices. Working within established architecture…
Added 13 days ago
R
Senior Director - Chief Developer and AI Adoption
RBC
Toronto, ON
- Full-time
Are you a Senior Developer turned Technical Manager? Do you have strong understanding of banking products?
Added 13 days ago
JG
Full Stack Developer
J&M Group
Montreal, QC
- Contract
We are seeking a skilled Full Stack Developer with strong expertise in Java and working knowledge of Angular to design, develop, and maintain scalable web applications. The ideal candidate…
Added 13 days ago
JAVA Fullstack Developer
Capgemini
Montreal, QC
We are seeking a skilled Full Stack Developer with strong expertise in Java and working knowledge of Angular to design, develop, and maintain scalable web applications. The ideal candidate…
Added 13 days ago
S
Software Engineer II
Socure
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Agentic AI Foundations team is building the core platform, systems, and primitives that enable Socure to transition from traditional software workflows to agent-native operations. As a…
Added 13 days ago
Global Presales Program Manager
Boomi
Canada
Manage global skills matrix across Boomi core products, common competitors, commonly used apps/systems and coding including verification method improvements

Dialpad

Sr. Software Development Engineer in Test (Agentic)

Kitchener, ON, Canada

$151,000 - $175,000 CAD

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Job details

Pay: $151,000 - $175,000 CAD
Experience: 6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Posting language: English
Posted: Sep 22, 2026

Original job description

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services. You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions. You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more.

In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers.

This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.

What you’ll do

Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.
Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.
Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates.
Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.
Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (<15 minutes for PR validation).
Build tooling for LLM observability and debugging, including prompt tracing and response analysis.
Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.
Design and execute performance and load tests for AI services (latency, throughput, cost efficiency).
Identify and mitigate risks related to hallucinations, bias, safety, and edge cases.
Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.).
Participate in design and architecture reviews to ensure systems are testable, observable, and resilient.
Mentor engineers and contribute to raising the bar on AI quality engineering practices.

What you’ll bring

6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Strong programming skills in Python (preferred), Java, or JavaScript.
Experience testing distributed, cloud-native SaaS systems and APIs.
Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms).
Understanding of non-deterministic systems and probabilistic testing approaches.
Experience building test frameworks and scalable automation systems.
Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation).
Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
Strong collaboration skills with the ability to work across distributed teams and time zones.
Bachelor’s degree in Computer Science or equivalent practical experience.
Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch.
Frontend: Vue3, React.
AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling.

For exceptional talent based in Ontario, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in Ontario role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Ontario Salary Range

$151,000 - $175,000 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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More about this job

Responsibilities

You will own the end-to-end quality strategy, test automation, and evaluation frameworks for Dialpad’s AI Voice Agent services. This includes building tooling for LLM observability, integrating quality checks into CI/CD pipelines, and partnering with AI teams to ensure system reliability and performance.

Requirements

The role requires 6+ years of software engineering or SDET experience with strong proficiency in Python, Java, or JavaScript. Candidates must have hands-on experience with LLMs, distributed cloud-native systems, and building scalable test automation frameworks.

Skills

Python
Java
JavaScript
Test automation
AI/ML systems
LLM
CI/CD
API testing
Cloud-native SaaS
Performance testing
Prompt engineering
Distributed systems
Observability
Quality assurance
Software engineering

Benefits

Competitive salary
Comprehensive benefits
Growth opportunities
Training program

Visa sponsorship

Not detected in the job text

Keywords

AI Agents
Python
Java
JavaScript
LLM
CI/CD
Jenkins
GitHub Actions
Vue3
React
Kubernetes
Google Cloud Platform
Redis
ElasticSearch
Prompt Engineering
Performance Testing
SaaS
API
Observability
Quality Assurance
Automation Frameworks
Distributed Systems
Machine Learning
LiveKit

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