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Added 1 month ago
D
Chef Manager
Dexterra
Mississauga, ON
- Contract
…form Dexterra have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and…
Added 1 month ago
D
Food Service Associate
Dexterra
Mississauga, ON
- Full-time
…form Dexterra have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and…
Added 1 month ago
PC
Interim Maintenance Manager
Parsons Corporation
Edmonton, AB
- Full-time
Parsons is looking for an amazingly talented Interim Maintenance Manager to join our team! In this role you will be responsible for establishing, coordinating, and overseeing the…
Added 1 month ago
NP
Digital & Social Media Specialist
Northland Power Inc.
Toronto, ON
- Full-time
Reporting to Manager of Communications & Workplace Services, this is a hands-on, execution-focused role for a digital communications professional who can translate strategy into action. The…
Added 1 month ago
NP
Digital & Social Media Specialist
Northland Power Inc.
Toronto, ON
- Full-time
Reporting to Manager of Communications & Workplace Services, this is a hands-on, execution-focused role for a digital communications professional who can translate strategy into action. The…
Added 1 month ago
A
Senior Environmental Scientist
AECOM
Calgary, AB
- $175,000 to $230,000 CAD / year
- Full-time
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big…
Added 1 month ago
D
Chef Manager
Dexterra
Mississauga, ON
- $20 to $26 CAD / hour
- Contract
…form Dexterra have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and…
Added 1 month ago
D
Food Service Associate
Dexterra
Mississauga, ON
- $18 to $23 CAD / hour
- Full-time
…form Dexterra have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and…
Added 1 month ago
Field Coordinator Co-Op / Internship | January 2027
Turner Construction
Vancouver, BC
Assist with project start-up activities and provide support to Project Engineer, Project Superintendent, and/or Project Manager.
Added 1 month ago
Manager, Sanitation
HelloFresh
Calgary, AB
The Sanitation Manager will oversee execution of the Sanitation Program across the plant while driving continuous improvement initiatives focused on safety, efficiency, and compliance. This…
Added 1 month ago
RE
Electrical Field Foreman
Rising Edge Group
Saskatoon, SK
- Full-time
…specialization in high-voltage electrical solutions that power critical infrastructure across North America. With operations in both Canada and the United States, we partner with clients…
Added 1 month ago
FN
AI Quality and Evaluation Lead
First National Financial LP
Toronto, ON · East York, ON
- Full-time
Define use case specific quality measures with the Product Manager, the Residential Underwriting Business SME, the AI Engineering Lead, QA Engineers, Risk, Compliance, and Security,…
Added 1 month ago
TC
Project Coordinator Co-Op / Internship | January 2027
Turner Construction | Canada
Vancouver, BC
- Part-time
…work spans healthcare, education, commercial, aviation, and infrastructure…
Added 1 month ago
FH
Coordinator, Quality Improvement & Analytics
Fraser Health
Surrey, BC
- Full-time
…Coordinator to drive regional mobility, optimize multi-million dollar infrastructure, and pioneer sustainable transit solutions across British Columbia's premier healthcare networks. Use…
Added 1 month ago
Project Coordinator Co-Op / Internship | January 2027
Turner Construction
Vancouver, BC
Assist with project start-up activities and provide support to Project Engineer, Project Superintendent, and/or Project Manager.
Added 1 month ago
Technicien de maintenance - Maintenance Technician
ISS
Quebec, QC
…systèmes CVC (HVAC), mécaniques, électriques, de plomberie et l'infrastructure du bâtiment. Le titulaire du poste est responsable de fournir des solutions de maintenance corrective, tout en…
Added 1 month ago
D
Senior Manager, Commercial Due Diligence & Growth Strategy
Deloitte
Toronto, ON
- Full-time
As a Senior Manager within Deloitte's Commercial Due Diligence (CDD) practice, you will play a critical leadership role advising private equity investors, corporate acquirers, government…
Added 1 month ago
C
Ingénieur en test de circuits photoniques / Photonics Test Engineer
Ciena
Ottawa, ON · Quebec, QC
- Full-time
As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by…
Added 1 month ago
M
Senior Software Engineer - Credit Commercial Engineering
Marqeta
Remote, Canada
- Full-time
- Remote
Develop the software and infrastructure to achieve repeatable and efficient high-quality releases with automation, seeking opportunities to replace redundant tasks and enhance engineering…
Added 1 month ago
A
Design Manager, Airport
AECOM
Mississauga, ON
- $160,000 to $200,000 CAD / year
- Full-time
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big…
Added 1 month ago
Sr. Software Development Engineer in Test (Agentic)
Dialpad
Kitchener, ON
In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more…
Added 1 month ago
GI
Risk Manager
Green Infrastructure Partners
Markham, ON
- Full-time
…project risk management across a portfolio of projects. The Risk Manager will work closely with estimating, scheduling, design/engineering, construction, and commercial from…
Added 1 month ago
TP
Maintenance Manager
Teva Pharmaceuticals
Whitchurch-Stouffville, ON
- Full-time
We are seeking an experienced and hands-on Maintenance Manager to lead site maintenance operations at our growing pharmaceutical manufacturing facility in Stouffville, Ontario.
Added 1 month ago
PROJECT COORDINATOR
RailWorks
Edmonton, AB · Nisku, AB
Reporting to the Track Manager or designate, the Project Coordinator provides support and assistance to ensure the smooth execution of the assigned projects. Responsibilities are varied but…
Added 1 month ago
L
Senior Manager - Program & Project Management
LTM
ON · Ontario, Canada
- $81,215 to $133,000 CAD / year
- Full-time
We are seeking a strategic and execution focused Senior Technical Program Manager to lead our AIML initiatives You will act as the operational backbone of our Artificial Intelligence…

Dialpad

Sr. Software Development Engineer in Test (Agentic)

Kitchener, ON, Canada

$151,000 - $175,000 CAD

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Job details

Pay: $151,000 - $175,000 CAD
Experience: 6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Posting language: English
Posted: Sep 22, 2026

Original job description

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services. You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions. You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more.

In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers.

This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.

What you’ll do

Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.
Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.
Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates.
Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.
Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (<15 minutes for PR validation).
Build tooling for LLM observability and debugging, including prompt tracing and response analysis.
Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.
Design and execute performance and load tests for AI services (latency, throughput, cost efficiency).
Identify and mitigate risks related to hallucinations, bias, safety, and edge cases.
Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.).
Participate in design and architecture reviews to ensure systems are testable, observable, and resilient.
Mentor engineers and contribute to raising the bar on AI quality engineering practices.

What you’ll bring

6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Strong programming skills in Python (preferred), Java, or JavaScript.
Experience testing distributed, cloud-native SaaS systems and APIs.
Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms).
Understanding of non-deterministic systems and probabilistic testing approaches.
Experience building test frameworks and scalable automation systems.
Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation).
Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
Strong collaboration skills with the ability to work across distributed teams and time zones.
Bachelor’s degree in Computer Science or equivalent practical experience.
Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch.
Frontend: Vue3, React.
AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling.

For exceptional talent based in Ontario, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in Ontario role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Ontario Salary Range

$151,000 - $175,000 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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More about this job

Responsibilities

You will own the end-to-end quality strategy, test automation, and evaluation frameworks for Dialpad’s AI Voice Agent services. This includes building tooling for LLM observability, integrating quality checks into CI/CD pipelines, and partnering with AI teams to ensure system reliability and performance.

Requirements

The role requires 6+ years of software engineering or SDET experience with strong proficiency in Python, Java, or JavaScript. Candidates must have hands-on experience with LLMs, distributed cloud-native systems, and building scalable test automation frameworks.

Skills

Python
Java
JavaScript
Test automation
AI/ML systems
LLM
CI/CD
API testing
Cloud-native SaaS
Performance testing
Prompt engineering
Distributed systems
Observability
Quality assurance
Software engineering

Benefits

Competitive salary
Comprehensive benefits
Growth opportunities
Training program

Visa sponsorship

Not detected in the job text

Keywords

AI Agents
Python
Java
JavaScript
LLM
CI/CD
Jenkins
GitHub Actions
Vue3
React
Kubernetes
Google Cloud Platform
Redis
ElasticSearch
Prompt Engineering
Performance Testing
SaaS
API
Observability
Quality Assurance
Automation Frameworks
Distributed Systems
Machine Learning
LiveKit

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