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Added 11 days ago
MG
Senior Information Security Engineer
Match Group
Vancouver, BC
- Full-time
Experience building automated solutions (e.g., Okta Workflows, Lambda, Windmill) using Python or similar; you know when to automate for high impact and when to avoid it to prevent…
Added 11 days ago
E
QA Analyst
EXFO
Montreal, QC
- Full-time
Solides compétences en programmation ou en script avec Java, JavaScript/TypeScript, Python, Go ou des langages comparables.
Added 11 days ago
PS
Senior Associate Data Engineering (Azure/Databricks) Hybrid
Publicis Sapient
Toronto, ON
- Full-time
Strong Python proficiency and practical experience using Python-based tooling for data engineering, automation, platform development, or AI engineering workflows.
Added 11 days ago
SL
Lead AI Engineer
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto Atria
- Full-time
Corporate IT is seeking an experienced Lead AI Engineer to design, develop, deploy, and support enterprise-grade Artificial Intelligence, Machine Learning, and Generative AI solutions on…
Added 11 days ago
T
Software Engineer II - Release & Deploy
TD
Toronto, ON
- Full-time
Automation and build support: Linux, Bash or Python, Docker, and enough Java/Maven and Node.js/npm knowledge to diagnose build and pipeline failures.
Added 11 days ago
WT
Senior DevSecOps Engineer
Wissen Technology
Calgary, AB
- Full-time
Strong scripting or programming skills using Python, Bash, PowerShell, or similar languages for automation and cloud operations.
Added 11 days ago
PG
Java Software Engineer
Pacer Group
Mississauga, ON
- $110,000 to $130,000 CAD / year
- Full-time
Experience in designing and implementing data reporting pipelines, data processing workflows, report automation, and backend integrations using Java and Python.
Added 11 days ago
AI
Security Research Engineer - AI Security, Agentic AI & Emerging Cybersecurity
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Technical Security Research Engineer to research, prototype, evaluate, and operationalize emerging cybersecurity capabilities.
Added 11 days ago
EA
AI/ML Data Engineer
Electronic Arts (EA)
Vancouver, BC
- Temporary
…character pipeline stack. You will write clean, production-quality Python code, using USD schemas to connect training environments with digital content creation software such as Autodesk…
Added 11 days ago
EI
Principal Engineer
Enercare Inc.
Markham, ON
- Full-time
…building things that make a difference? As a Principal Software Engineer, you’ll be a key player in creating technology that transforms how our customers experience their homes. This role…
Added 11 days ago
SL
Senior AI Engineer
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto Atria
- Full-time
Corporate IT is seeking an experienced Senior AI Engineer to design, develop, deploy, and support enterprise-grade Artificial Intelligence, Machine Learning, and Generative AI solutions on…
Added 11 days ago
C
Photonics RLS Senior Engineer
Ciena
Ottawa, ON
- Full-time
…cross-functional stakeholders. Success in this position helps scale automation, efficiency, and production readiness across global…
Added 11 days ago
Software Development Engineer in Test II
PlayStation Global
Waterloo, ON
…products you help build? We are looking for a Software Development Engineer in Test to join our Client QA team. This person will be testing new and existing features on multiple platforms…
Added 11 days ago
F
Senior QA Engineer (Agent Security)
Fortinet
Burnaby, BC
- Full-time
Strong API-level testing (Postman or scripting) and solid test automation / scripting skills (Python or equivalent).
Added 11 days ago
MS
Senior Software Engineer, Device & Cloud Platform
Motorola Solutions
Vancouver, BC
- Full-time
…safer, and more seamless through modern access control and automation technology that people rely on every day. We’re building an industry-leading platform on a meaningful scale, and we’re…
Added 12 days ago
C
Senior QA Automation Engineer
Citi
Mississauga, ON
- Full-time
The Senior QA Automation Engineer is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and programs…
Added 12 days ago
C
Ingénieur en test de circuits photoniques / Photonics Test Engineer
Ciena
Ottawa, ON · Quebec, QC
- Full-time
· Maîtrise de Matlab, Python ou C# pour la conception de séquences de tests automatisées.
Added 12 days ago
C
ASIC Engineer Intern
Ciena
Ottawa, ON
- Full-time
Ciena is seeking a student to contribute to the development and evolution of automation infrastructure used for next-generation ASIC devices. The role provides exposure to ASIC design,…
Added 12 days ago
Senior Data Engineer
TripleLift
Toronto, ON
TripleLift is seeking a Senior Data Engineer to join a small, influential Data Engineering team. This hire will be responsible for expanding and optimizing our data pipeline architecture,…
Added 12 days ago
Sr. Software Development Engineer in Test (Agentic)
Dialpad
Kitchener, ON
…resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context…
Added 12 days ago
VS
Senior Site Reliability Developer
Vena Solutions
Remote, Canada
- Full-time
- Remote
…exceptional customer experience by leveraging best-in-class automation and orchestration practices for Vena's SaaS platform. As a Senior Site Reliability Developer, you will utilize your…
Added 12 days ago
Principal Engineer
Enercare
Markham, ON
…building things that make a difference? As a Principal Software Engineer, you’ll be a key player in creating technology that transforms how our customers experience their homes. This role…
Added 12 days ago
Senior Cloud Platform Engineer, DevOps
ProCogia
Vancouver, BC
ProCogia is looking for a Senior Cloud Platform Engineer with strong hands-on DevOps and cloud engineering experience who can design, build, operate, and improve modern enterprise…
Added 12 days ago
A
GIS Analyst
AtkinsRéalis
Montreal, QC
- Full-time
Knowledge of FME, Python, ModelBuilder, or other automation tools is considered an asset.
Added 12 days ago
P
Senior Cloud Platform Engineer, DevOps
ProCogia
Vancouver, BC
- Full-time
ProCogia is looking for a Senior Cloud Platform Engineer with strong hands-on DevOps and cloud engineering experience who can design, build, operate, and improve modern enterprise…

Dialpad

Sr. Software Development Engineer in Test (Agentic)

Kitchener, ON, Canada

$151,000 - $175,000 CAD

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Job details

Pay: $151,000 - $175,000 CAD
Experience: 6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Posting language: English
Posted: Sep 22, 2026

Original job description

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services. You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions. You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more.

In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers.

This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.

What you’ll do

Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.
Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.
Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates.
Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.
Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (<15 minutes for PR validation).
Build tooling for LLM observability and debugging, including prompt tracing and response analysis.
Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.
Design and execute performance and load tests for AI services (latency, throughput, cost efficiency).
Identify and mitigate risks related to hallucinations, bias, safety, and edge cases.
Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.).
Participate in design and architecture reviews to ensure systems are testable, observable, and resilient.
Mentor engineers and contribute to raising the bar on AI quality engineering practices.

What you’ll bring

6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Strong programming skills in Python (preferred), Java, or JavaScript.
Experience testing distributed, cloud-native SaaS systems and APIs.
Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms).
Understanding of non-deterministic systems and probabilistic testing approaches.
Experience building test frameworks and scalable automation systems.
Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation).
Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
Strong collaboration skills with the ability to work across distributed teams and time zones.
Bachelor’s degree in Computer Science or equivalent practical experience.
Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch.
Frontend: Vue3, React.
AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling.

For exceptional talent based in Ontario, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in Ontario role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Ontario Salary Range

$151,000 - $175,000 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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More about this job

Responsibilities

You will own the end-to-end quality strategy, test automation, and evaluation frameworks for Dialpad’s AI Voice Agent services. This includes building tooling for LLM observability, integrating quality checks into CI/CD pipelines, and partnering with AI teams to ensure system reliability and performance.

Requirements

The role requires 6+ years of software engineering or SDET experience with strong proficiency in Python, Java, or JavaScript. Candidates must have hands-on experience with LLMs, distributed cloud-native systems, and building scalable test automation frameworks.

Skills

Python
Java
JavaScript
Test automation
AI/ML systems
LLM
CI/CD
API testing
Cloud-native SaaS
Performance testing
Prompt engineering
Distributed systems
Observability
Quality assurance
Software engineering

Benefits

Competitive salary
Comprehensive benefits
Growth opportunities
Training program

Visa sponsorship

Not detected in the job text

Keywords

AI Agents
Python
Java
JavaScript
LLM
CI/CD
Jenkins
GitHub Actions
Vue3
React
Kubernetes
Google Cloud Platform
Redis
ElasticSearch
Prompt Engineering
Performance Testing
SaaS
API
Observability
Quality Assurance
Automation Frameworks
Distributed Systems
Machine Learning
LiveKit

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