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Added 1 month ago
F
Senior Network Communications Software Developer
Frequentis
Ottawa, ON
- Full-time
…awareness tools, decision assist tools, and a resilient voice and data network underneath it all. Those four basic tools: that’s what we do. Worldwide, more than 500 customers in 150…
Added 1 month ago
WT
Senior DevSecOps Engineer
Wissen Technology
Calgary, AB
- Full-time
…Industry Leading Custom Software Development, AI-Driven Software Engineering, Generative AI & Machine Learning, Real-Time Data Analytics & Insights, Interactive Data Visualization &…
Added 1 month ago
S
GenAI Python Developer
Synechron
Montreal, QC
- $80,000 to $90,000 CAD / year
- Full-time
We are looking for a skilled GenAI Python Developer with strong experience in Generative AI, Retrieval-Augmented Generation (RAG), Python API development, and databases. The ideal candidate…
Added 1 month ago
TI
Senior Data Analyst
Teranet Inc.
Toronto, ON
- $106,040 to $114,400 CAD / year
- Full-time
…commercial registries. We also market insightful property and data solutions, as well as practice management automation to thousands of customers in the real estate, financial services,…
Added 1 month ago
EA
AI/ML Data Engineer
Electronic Arts (EA)
Vancouver, BC
- Temporary
…character pipeline stack. You will write clean, production-quality Python code, using USD schemas to connect training environments with digital content creation software such as Autodesk…
Added 1 month ago
SL
Senior AI Engineer
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto Atria
- Full-time
Bachelor's degree in Computer Science, Software Engineering, Data Science, or a related field, or equivalent practical experience.
Added 1 month ago
WT
Manager, Business Enterprise Systems
Wealthsimple Technologies
Remote, Canada
- Full-time
- Remote
…relationships with leaders across Finance, Legal, CS Ops, Security, and Data, translating their operating problems into system design, and owning delivery end to end. You will report to the…
Added 1 month ago
Software Development Engineer in Test II
PlayStation Global
Waterloo, ON
Experience in one or more Programming/Scripting Languages, preferably Python.
Added 1 month ago
FN
AI Quality and Evaluation Lead
First National Financial LP
Toronto, ON · East York, ON
- Full-time
Create defect taxonomies and root cause practices that distinguish model, retrieval, prompt, data, rules, integration, user experience, and process issues, and work with product and…
Added 1 month ago
A
Infrastructure & Capital Projects - GIS Specialist, COM
Accenture
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Automate GIS workflows and data processing tasks using Python (ArcPy), FME, and Power Automate to streamline repetitive processes, improve efficiency, and reduce project delivery timelines.
Added 1 month ago
FN
AI Engineer
First National Financial LP
Toronto, ON · East York, ON
- Full-time
Develop production quality code using Python, SQL, FastAPI, Git based workflows, automated tests, CI/CD, and modern engineering practices, and integrate AI services with Merlin, core…
Added 1 month ago
S
3D Software Developer
SideFX
Toronto, ON
- Full-time
SideFX is seeking an exceptional software developer with strong programming skills and a talent for producing high performance, robust software to join its Toronto-based R&D team.
Added 1 month ago
MS
Senior Software Engineer, Device & Cloud Platform
Motorola Solutions
Vancouver, BC
- Full-time
…the world. You’ll join a highly collaborative, team-centric engineering culture that values strong analytical thinking, clean and pragmatic software design, and ownership from idea to…
Added 1 month ago
C
Senior QA Automation Engineer
Citi
Mississauga, ON
- Full-time
Implement scalable solutions for complex problems in quality engineering space.
Added 1 month ago
C
Ingénieur en test de circuits photoniques / Photonics Test Engineer
Ciena
Ottawa, ON · Quebec, QC
- Full-time
Reporting to Sr. Manager, Optical Engineering, as part of the R&D Photonics wafer level testing team in the High-Speed Photonic Component (HSPC) organization, as a Silicon Photonics Test…
Added 1 month ago
Senior Data Engineer (DBX)
Munich Re
Toronto, ON
As a Senior Data Engineer (DBX), you will design and deliver scalable data solutions for high-volume, complex data. You will lead technical design, build reliable data flows, and establish…
Added 1 month ago
Application Support Analyst
Mitsubishi Heavy Industries, Ltd.
Mississauga, ON
You hold a university degree in Computer Engineering, Computer Sciences etc. and have 1-2 years experience in XML data processing and software Development.
Added 1 month ago
FB
Senior Data Architect
fgf brands
Toronto, ON · Greater Toronto Area, ON
- Other
10+ years of progressive experience in data architecture or data engineering, with at least 4+ years in a lead or principal role designing and operating enterprise-scale cloud data…
Added 1 month ago
E
Software Engineer, Machine Learning
Ema
Vancouver, BC
- Full-time
Work across the complete lifecycle of ML model development, including problem definition, data exploration, feature engineering, model training, validation, and deployment.
Added 1 month ago
A
Technologue en géomatique
AtkinsRéalis
Montreal, QC
- Full-time
…project's LiDAR and drone imagery activities. Working with GIS, engineering, design, and environmental teams, you will integrate processed LiDAR data, point clouds, and imagery products…
Added 1 month ago
TC
Full stack developer
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $120,000 CAD / year
- Full-time
…in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer…
Added 1 month ago
B
AI Solution Architect
Bombardier
Dorval, QC
- Full-time
Partner with domain architecture, cybersecurity, data governance, platform engineering, cloud, application teams, and business stakeholders to align solutions with enterprise standards and…
Added 1 month ago
Sr. Software Development Engineer in Test (Agentic)
Dialpad
Kitchener, ON
Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.
Added 1 month ago
Sr. SDET
Dialpad
Vancouver, BC
As a Senior Software Developer in Test (SDET) in the Contact Center QA team, you're both a skilled developer who builds elegant, scalable test frameworks and a quality advocate who leads a…
Added 1 month ago
VS
Senior Site Reliability Developer
Vena Solutions
Remote, Canada
- Full-time
- Remote
…practices for Vena's SaaS platform. As a Senior Site Reliability Developer, you will utilize your software and systems engineering background to build and run large-scale, distributed,…

Dialpad

Sr. Software Development Engineer in Test (Agentic)

Kitchener, ON, Canada

$151,000 - $175,000 CAD

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Job details

Pay: $151,000 - $175,000 CAD
Experience: 6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Posting language: English
Posted: Sep 22, 2026

Original job description

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services. You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions. You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more.

In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers.

This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.

What you’ll do

Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.
Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.
Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates.
Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.
Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (<15 minutes for PR validation).
Build tooling for LLM observability and debugging, including prompt tracing and response analysis.
Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.
Design and execute performance and load tests for AI services (latency, throughput, cost efficiency).
Identify and mitigate risks related to hallucinations, bias, safety, and edge cases.
Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.).
Participate in design and architecture reviews to ensure systems are testable, observable, and resilient.
Mentor engineers and contribute to raising the bar on AI quality engineering practices.

What you’ll bring

6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Strong programming skills in Python (preferred), Java, or JavaScript.
Experience testing distributed, cloud-native SaaS systems and APIs.
Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms).
Understanding of non-deterministic systems and probabilistic testing approaches.
Experience building test frameworks and scalable automation systems.
Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation).
Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
Strong collaboration skills with the ability to work across distributed teams and time zones.
Bachelor’s degree in Computer Science or equivalent practical experience.
Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch.
Frontend: Vue3, React.
AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling.

For exceptional talent based in Ontario, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in Ontario role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Ontario Salary Range

$151,000 - $175,000 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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More about this job

Responsibilities

You will own the end-to-end quality strategy, test automation, and evaluation frameworks for Dialpad’s AI Voice Agent services. This includes building tooling for LLM observability, integrating quality checks into CI/CD pipelines, and partnering with AI teams to ensure system reliability and performance.

Requirements

The role requires 6+ years of software engineering or SDET experience with strong proficiency in Python, Java, or JavaScript. Candidates must have hands-on experience with LLMs, distributed cloud-native systems, and building scalable test automation frameworks.

Skills

Python
Java
JavaScript
Test automation
AI/ML systems
LLM
CI/CD
API testing
Cloud-native SaaS
Performance testing
Prompt engineering
Distributed systems
Observability
Quality assurance
Software engineering

Benefits

Competitive salary
Comprehensive benefits
Growth opportunities
Training program

Visa sponsorship

Not detected in the job text

Keywords

AI Agents
Python
Java
JavaScript
LLM
CI/CD
Jenkins
GitHub Actions
Vue3
React
Kubernetes
Google Cloud Platform
Redis
ElasticSearch
Prompt Engineering
Performance Testing
SaaS
API
Observability
Quality Assurance
Automation Frameworks
Distributed Systems
Machine Learning
LiveKit

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