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Added 1 month ago
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Applications Development Sr Programmer Analyst- AVP -Mississauga
Citi
Mississauga, ON
- Full-time
…pivotal technical professional who sits at the intersection of engineering excellence and enterprise impact - a builder, problem-solver, and subject matter expert who transforms complex…
Added 1 month ago
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Ingénieur en test de circuits photoniques / Photonics Test Engineer
Ciena
Ottawa, ON · Quebec, QC
- Full-time
Reporting to Sr. Manager, Optical Engineering, as part of the R&D Photonics wafer level testing team in the High-Speed Photonic Component (HSPC) organization, as a Silicon Photonics Test…
Added 1 month ago
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Senior Software Engineer - Credit Commercial Engineering
Marqeta
Remote, Canada
- Full-time
- Remote
…and delivery of software solutions on our Credit Commercial Engineering Team. In this role, you will take ownership of well-defined features and components within a broader product area,…
Added 1 month ago
Sr. Software Development Engineer in Test (Agentic)
Dialpad
Kitchener, ON
Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.
Added 1 month ago
Sr. SDET
Dialpad
Vancouver, BC
As a Senior Software Developer in Test (SDET) in the Contact Center QA team, you're both a skilled developer who builds elegant, scalable test frameworks and a quality advocate who leads a…
Added 1 month ago
Sr. HR Business Partner
Eclipse Automation
Cambridge, ON
Use workforce data and employee feedback to identify issues and recommend practical actions.
Added 1 month ago
RB
Senior Manager, Data Security Automations & Engineering (Global Security)
Royal Bank of Canada
Toronto, ON
- Full-time
RBC's Data Security Automation and Engineering team is responsible for identification and detection of data loss incidents that might pose a risk to the organization. The Senior Manager…
Added 1 month ago
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Global Learning & Development Sr. Manager
Celestica
Toronto, ON
- Full-time
Data analysis and reporting on L&D metrics, with ability to translate data into actionable insights.
Added 1 month ago
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Sr. Alliances & Enablement Specialist, Frontier Technical Skilling
Softchoice
Vancouver, BC
- Full-time
Ability to turn data into clear, actionable updates for employees and leaders.
Added 1 month ago
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Sr. Alliances & Enablement Specialist, Frontier Technical Skilling
Softchoice
Calgary, AB
- Full-time
Ability to turn data into clear, actionable updates for employees and leaders.
Added 1 month ago
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Senior Director - Chief Developer and AI Adoption
RBC
Toronto, ON
- Full-time
The successful candidate will champion developer productivity, modern engineering practices, cloud and platform capabilities, reusable technology services, and the adoption of AI-assisted…
Added 1 month ago
FB
Sr, Manager Digital Banking
Fairstone Bank
Toronto, ON
- Full-time
Leverage data analytics and customer insights to identify growth opportunities and inform strategic decision making.
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Senior Manager, Data Security Automations & Engineering (Global Security)
RBC
Toronto, ON · Vancouver, BC · Halifax, NS
- Full-time
RBC's Data Security Automation and Engineering team is responsible for identification and detection of data loss incidents that might pose a risk to the organization. The Senior Manager…
Added 1 month ago
OS
Sr. Data Scientist
Ontario Securities Commission
Toronto, ON
- Full-time
…and hands-on technical expertise in advanced analytics and data science. You will develop cloud-based analytics products, help shape the OSC’s analytics roadmap, and guide technical staff…
Added 1 month ago
IC
Senior Group Product Manager
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
…product lines, and serves as a cross-functional leader aligning engineering, design, data, marketing, and business…
Added 1 month ago
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Sr. Analyst Operations Decision Support
Chartwell
Mississauga, ON
- Full-time
Collaborate with external partners to assist with data collection and reporting when necessary.
Added 1 month ago
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Sr. Electrical Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together,…
Added 1 month ago
A
Sr. Electrical Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together,…
Added 1 month ago
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Directeur de projet Sr
Astek
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
Added 1 month ago
Sr. Full Stack Software Engineer (Contract Role)
PlayStation Global
Waterloo, ON
Monitoring software releases, analyze telemetry, and adapt to production data
Added 1 month ago
MG
Senior Data Product Engineer
Match Group
Vancouver, BC
- $135,000 to $143,000 CAD / year
- Full-time
Work with engineering teams to ensure data flows accurately from creation to presentation layers
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Sr. Plant Controller Modelling Engineer
e-STORAGE
Kitchener, ON
- Full-time
You will be responsible for modeling complex, bi-directional power and data flows across the grid, capturing interactions between utilities, transformers, inverters, and battery energy…
Added 1 month ago
MG
Senior Data Product Engineer
Match Group
Vancouver, BC
- Full-time
Work with engineering teams to ensure data flows accurately from creation to presentation layers
Added 1 month ago
VN
Sr. Analyst, Business Intelligence
Viral Nation
Toronto, ON
- Full-time
Ensure data governance and compliance, collaborating with technology, product, and data engineering teams to maintain data integrity and regulatory standards.
Added 1 month ago
Sr. Staff Engineer - Frontend
Munich Re
Toronto, ON
Partner closely with product, data science, platform engineering, and business stakeholders to translate strategic objectives into scalable technical solutions.

Dialpad

Sr. Software Development Engineer in Test (Agentic)

Kitchener, ON, Canada

$151,000 - $175,000 CAD

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Job details

Pay: $151,000 - $175,000 CAD
Experience: 6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Posting language: English
Posted: Sep 22, 2026

Original job description

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services. You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions. You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more.

In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers.

This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.

What you’ll do

Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.
Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.
Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates.
Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.
Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (<15 minutes for PR validation).
Build tooling for LLM observability and debugging, including prompt tracing and response analysis.
Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.
Design and execute performance and load tests for AI services (latency, throughput, cost efficiency).
Identify and mitigate risks related to hallucinations, bias, safety, and edge cases.
Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.).
Participate in design and architecture reviews to ensure systems are testable, observable, and resilient.
Mentor engineers and contribute to raising the bar on AI quality engineering practices.

What you’ll bring

6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Strong programming skills in Python (preferred), Java, or JavaScript.
Experience testing distributed, cloud-native SaaS systems and APIs.
Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms).
Understanding of non-deterministic systems and probabilistic testing approaches.
Experience building test frameworks and scalable automation systems.
Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation).
Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
Strong collaboration skills with the ability to work across distributed teams and time zones.
Bachelor’s degree in Computer Science or equivalent practical experience.
Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch.
Frontend: Vue3, React.
AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling.

For exceptional talent based in Ontario, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in Ontario role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Ontario Salary Range

$151,000 - $175,000 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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More about this job

Responsibilities

You will own the end-to-end quality strategy, test automation, and evaluation frameworks for Dialpad’s AI Voice Agent services. This includes building tooling for LLM observability, integrating quality checks into CI/CD pipelines, and partnering with AI teams to ensure system reliability and performance.

Requirements

The role requires 6+ years of software engineering or SDET experience with strong proficiency in Python, Java, or JavaScript. Candidates must have hands-on experience with LLMs, distributed cloud-native systems, and building scalable test automation frameworks.

Skills

Python
Java
JavaScript
Test automation
AI/ML systems
LLM
CI/CD
API testing
Cloud-native SaaS
Performance testing
Prompt engineering
Distributed systems
Observability
Quality assurance
Software engineering

Benefits

Competitive salary
Comprehensive benefits
Growth opportunities
Training program

Visa sponsorship

Not detected in the job text

Keywords

AI Agents
Python
Java
JavaScript
LLM
CI/CD
Jenkins
GitHub Actions
Vue3
React
Kubernetes
Google Cloud Platform
Redis
ElasticSearch
Prompt Engineering
Performance Testing
SaaS
API
Observability
Quality Assurance
Automation Frameworks
Distributed Systems
Machine Learning
LiveKit

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