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Added 12 days ago
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Photonics RLS Senior Engineer
Ciena
Ottawa, ON
- Full-time
Utilization of C#, Python, TestStand, Lua, PCB schematics, laboratory test equipment, and collaboration with Contract Manufacturers including Sanmina, Celestica, Flex, USI, and Jabil.
Added 12 days ago
FN
AI Engineer
First National Financial LP
Toronto, ON · East York, ON
- Full-time
Develop production quality code using Python, SQL, FastAPI, Git based workflows, automated tests, CI/CD, and modern engineering practices, and integrate AI services with Merlin, core…
Added 12 days ago
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Senior QA Engineer (Agent Security)
Fortinet
Burnaby, BC
- Full-time
We are hiring a Senior / Staff QA Engineer for Fortinet's AI security product line, FortiAIGate, to own end-to-end testing of the product across both SaaS and on-premises deployments.…
Added 12 days ago
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Senior QA Automation Engineer
Citi
Mississauga, ON
- Full-time
The Senior QA Automation Engineer is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and programs…
Added 12 days ago
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Ingénieur en test de circuits photoniques / Photonics Test Engineer
Ciena
Ottawa, ON · Quebec, QC
- Full-time
…Component (HSPC) organization, as a Silicon Photonics Test Engineer, you will design and validate opto-electrical test algorithms to characterize our next generation of high-speed…
Added 12 days ago
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ASIC Engineer Intern
Ciena
Ottawa, ON
- Full-time
…supports growth and well-being - on and off the job. Connect with a career that…
Added 12 days ago
Senior Data Engineer (DBX)
Munich Re
Toronto, ON
…the transformation and make change happen. We support clients with a comprehensive range of insurance and risk management products. Our goal is to become even more digital through the…
Added 12 days ago
Senior Data Engineer
TripleLift
Toronto, ON
Strong command of SQL and expertise in one or familiarity with multiple of the following languages: Python, Scala, Java
Added 12 days ago
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Software Engineer, Machine Learning
Ema
Vancouver, BC
- Full-time
Proficiency in Python and experience with ML libraries such as TensorFlow or PyTorch.
Added 12 days ago
PA
Senior Data Engineer
Precision AI
Calgary, AB
- Full-time
Strong Python, with solid software engineering fundamentals: testing, code structure, version control, and code review.
Added 12 days ago
Sr. Software Development Engineer in Test (Agentic)
Dialpad
Kitchener, ON
…Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational…
Added 12 days ago
Principal Engineer
Enercare
Markham, ON
…building things that make a difference? As a Principal Software Engineer, you’ll be a key player in creating technology that transforms how our customers experience their homes. This role…
Added 12 days ago
Senior Cloud Platform Engineer, DevOps
ProCogia
Vancouver, BC
ProCogia is looking for a Senior Cloud Platform Engineer with strong hands-on DevOps and cloud engineering experience who can design, build, operate, and improve modern enterprise…
Added 12 days ago
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Senior Cloud Platform Engineer, DevOps
ProCogia
Vancouver, BC
- Full-time
ProCogia is looking for a Senior Cloud Platform Engineer with strong hands-on DevOps and cloud engineering experience who can design, build, operate, and improve modern enterprise…
Added 12 days ago
Engineering - Software Engineer
Grote Industries
Waterloo, ON
4+ years’ experience with Programming Language such as C, C++, Java, Python, etc.
Added 12 days ago
CG
SecOps Engineer
CSC Generation
Toronto, ON
- Full-time
As SecOps Engineer, you will write code, stand up pipelines, and integrate with observability stacks to turn raw signal into actionable security insight across our portfolio's AWS…
Added 12 days ago
Principal AI Engineer - Context - Agents and Context
Elastic
Canada
The Context Engine team builds the knowledge layer that AI agents use to work with enterprise data in Elasticsearch. We extract knowledge from any data sources into a structured AI Index,…
Added 12 days ago
JG
Risk Observability & Analytics Engineer
J&M Group
Montreal, QC
- Contract
Core Profile: Senior Analytics/Data Engineer with 5+ years experience, combining Data Engineering, BI, AI, Automation, and Technology Risk.
Added 12 days ago
HM
Engineering Co-op Student - January 2027
Hudbay Minerals
Princeton, BC
- $65,624 to $68,744 CAD / year
Advancing Your Global Career: Elevate Your Future with Hudbay
Added 12 days ago
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Senior Python Engineer (AI skills)
Luxoft
Toronto, ON
- Contract
…This role is suited for an experienced, self-directed software engineer who can operate with a high degree of autonomy, take ownership of outcomes, solve ambiguous problems, and deliver…
Added 12 days ago
QT
Principal Engineer, Software Engineering / AI Engineer
Quantum Technology Recruiting Inc. (QTR)
Toronto, ON
- $285,000 to $325,000 USD / year
- Full-time
- Experience with Java and/or Python; React is highly valuable
Added 12 days ago
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Software Engineer II
Socure
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Proficiency in at least one modern backend programming language and ecosystem, such as Java, Go, Python, or similar, with comfort working with cloud-native infrastructure, APIs, and data…
Added 12 days ago
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Software Engineer
ResMed
Halifax, NS · CA Canada (ResMed Halifax)
- Full-time
At Resmed, technology has a direct impact on people's lives. As a Software Engineer within our Digital Product Engineering team, you'll help build and evolve the cloud-based platforms and…
Added 12 days ago
Senior Data Engineer
Ipsos
Canada
We’re looking for someone with a deep interest and expertise in data engineering and the dedication to apply that passion. We need someone with the technical expertise to expand and…
Added 12 days ago
Technology Analyst - Databricks Developer
Infosys
ON
Infosys is seeking an Technology Analyst - Azure Databricks - Data Engineer.

Dialpad

Sr. Software Development Engineer in Test (Agentic)

Kitchener, ON, Canada

$151,000 - $175,000 CAD

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Job details

Pay: $151,000 - $175,000 CAD
Experience: 6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Posting language: English
Posted: Sep 22, 2026

Original job description

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services. You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions. You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more.

In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers.

This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.

What you’ll do

Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.
Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.
Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates.
Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.
Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (<15 minutes for PR validation).
Build tooling for LLM observability and debugging, including prompt tracing and response analysis.
Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.
Design and execute performance and load tests for AI services (latency, throughput, cost efficiency).
Identify and mitigate risks related to hallucinations, bias, safety, and edge cases.
Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.).
Participate in design and architecture reviews to ensure systems are testable, observable, and resilient.
Mentor engineers and contribute to raising the bar on AI quality engineering practices.

What you’ll bring

6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Strong programming skills in Python (preferred), Java, or JavaScript.
Experience testing distributed, cloud-native SaaS systems and APIs.
Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms).
Understanding of non-deterministic systems and probabilistic testing approaches.
Experience building test frameworks and scalable automation systems.
Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation).
Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
Strong collaboration skills with the ability to work across distributed teams and time zones.
Bachelor’s degree in Computer Science or equivalent practical experience.
Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch.
Frontend: Vue3, React.
AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling.

For exceptional talent based in Ontario, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in Ontario role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Ontario Salary Range

$151,000 - $175,000 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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More about this job

Responsibilities

You will own the end-to-end quality strategy, test automation, and evaluation frameworks for Dialpad’s AI Voice Agent services. This includes building tooling for LLM observability, integrating quality checks into CI/CD pipelines, and partnering with AI teams to ensure system reliability and performance.

Requirements

The role requires 6+ years of software engineering or SDET experience with strong proficiency in Python, Java, or JavaScript. Candidates must have hands-on experience with LLMs, distributed cloud-native systems, and building scalable test automation frameworks.

Skills

Python
Java
JavaScript
Test automation
AI/ML systems
LLM
CI/CD
API testing
Cloud-native SaaS
Performance testing
Prompt engineering
Distributed systems
Observability
Quality assurance
Software engineering

Benefits

Competitive salary
Comprehensive benefits
Growth opportunities
Training program

Visa sponsorship

Not detected in the job text

Keywords

AI Agents
Python
Java
JavaScript
LLM
CI/CD
Jenkins
GitHub Actions
Vue3
React
Kubernetes
Google Cloud Platform
Redis
ElasticSearch
Prompt Engineering
Performance Testing
SaaS
API
Observability
Quality Assurance
Automation Frameworks
Distributed Systems
Machine Learning
LiveKit

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