Jobs in Canada

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Added 1 month ago
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Senior Account Executive (Technology Consulting and Staffing)
Highspring
Montreal, QC
- Full-time
…consulting and strategic talent engagements. Whether it’s a full development squad delivering a new API integration or a digital transformation initiative, we help our clients design,…
Added 1 month ago
Senior Resource Manager
BIMM
Toronto, ON
As we observe a hybrid model, this role will require you to be in office 3 days per week to support our teams
Added 1 month ago
Digital Project Manager
TREEFROG THERAPEUTICS
Canada
The Digital Project Manager works cross-functionally with Design, Development, Digital Marketing, and Client Services to keep projects on track and clients informed throughout every phase…
Added 1 month ago
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Seasonal Retail Sales Consultant - Part time - Guildford Surrey, BC
Swarovski
Surrey, BC
- Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 1 month ago
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Visual Design Lead
Shannex Incorporated
Halifax, NS
- Full-time
…healthcare sector, Shannex offers opportunities for growth, development, and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our…
Added 1 month ago
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Senior Resource Manager
BIMM
Toronto, ON
- Full-time
As we observe a hybrid model, this role will require you to be in office 3 days per week to support our teams
Added 1 month ago
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Manager, Assurance
BDO
Guelph, ON · Kitchener, ON · Strathroy, ON
- Full-time
Our Waterloo office (and surrounding offices) is looking for a Manager to join the Assurance team and own the following responsibilities:
Added 1 month ago
Nuclear Services Programmer
ATS Automation
Cambridge, ON
Willingness and ability to work Bruce Power facilities in Kincardine and Tiverton and a variety of work shifts (including night shifts) as required
Added 1 month ago
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Apprentice General Manager
Chipotle
Calgary, AB
- Full-time
Ensure digital orders are delivered accurately and on time
Added 1 month ago
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Apprentice General Manager
Chipotle
Burlington, ON
- Full-time
Ensure digital orders are delivered accurately and on time
Added 1 month ago
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Design Manager, Airport
AECOM
Mississauga, ON
- $160,000 to $200,000 CAD / year
- Full-time
…of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and…
Added 1 month ago
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Marketing Manager
Spirit of Math Schools Inc.
Toronto, ON · North York, ON
- Full-time
Spirit of Math is looking for an experienced Marketing Manager to lead our Marketing Department and drive the strategy and execution of marketing across our organization.
Added 1 month ago
Sr. Software Development Engineer in Test (Agentic)
Dialpad
Kitchener, ON
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve…
Added 1 month ago
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Supply Handler - Temporary - Full Time - Saskatoon, SK
LifeLabs
Saskatoon, SK
- Full-time
Must have a valid class 5 driver license with clean drivers abstract
Added 1 month ago
OmniaBio: Senior Manager, Manufacturing
CCRM and OmniaBio
Hamilton, ON
…therapies developed in partnership with CCRM. Committed to digital transformation, OmniaBio integrates automation, robotics, and artificial intelligence into its operations to drive…
Added 1 month ago
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Salt Truck Operator
Dicam Landscaping
Hamilton, ON
- Temporary
Training and Career Development Opportunities
Added 1 month ago
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Court Officer IA
Government of Newfoundland and Labrador
NL · Newfoundland and Labrador, Canada
- Full-time
…be further supported with ongoing training and professional development opportunities as well as a variety of wellness and safety…
Added 1 month ago
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Customer Service Quality Manager
Merrithew®
Toronto, ON · Scarborough, ON
- $75,000 to $100,000 CAD / year
- Full-time
…complete ecosystem to thrive, including training, equipment, digital resources, business tools and a global network of peers. Its vision is to transform lives through intentional, inclusive…
Added 1 month ago
Head of Ad Sales, Canada
DoorDash Canada
Toronto, ON
As the Senior Industry Manager, Canada, you will lead a team of Industry Managers, Account Executives and Post Sales Managers to build partnerships that create tangible value for both…
Added 1 month ago
Senior Manager, Value Proposition, International Private Banking - Toronto, ON
Scotiabank
Toronto, ON
The Senior Manager is responsible for ensuring the PAC and CCA countries have a comprehensive suite of Wealth Management onshore and offshore products and services for Private Banking…
Added 1 month ago
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Product Manager, Data and Analytics – Digital
ARC'TERYX
North Vancouver, BC
- Full-time
As the Product Manager, Data and Analytics –Digital, you assist our Digital team with foundational and exploratory projects involving our sales, people or other applicable data within the…
Added 1 month ago
MI
Customer Quality and Service Supervisor
Merrithew International Inc.
Scarborough Bluffs Park, ON
- Full-time
…complete ecosystem to thrive, including training, equipment, digital resources, business tools and a global network of peers. Its vision is to transform lives through intentional, inclusive…
Added 1 month ago
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Senior Manager, Sourcing - IF-2
Walmart Canada
Mississauga, ON
- Full-time
…contingency plans. It ensures associates receive supervision and development opportunities, promotes company policies and values, and evaluates the effectiveness of current plans, programs,…
Added 1 month ago
Senior Manager, Global Learning & Development
Celestica International LP
Toronto, ON
Reporting to the VP, Global Talent, the Senior Manager, Global Learning & Development is a core member of the HR Centre of Excellence (COE) at Celestica. This role focuses specifically on…
Added 1 month ago
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Marketing Manager, Visual Content and Design
AccorHotel
Jasper, AB
- Full-time
We are seeking a visually driven Marketing Manager with a strong foundation in graphic design and content creation to bring our storytelling to life. You’ll play a key role in shaping the…

Dialpad

Sr. Software Development Engineer in Test (Agentic)

Kitchener, ON, Canada

$151,000 - $175,000 CAD

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Pay: $151,000 - $175,000 CAD
Experience: 6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Posting language: English
Posted: Sep 22, 2026

Original job description

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services. You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions. You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more.

In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers.

This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.

What you’ll do

Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.
Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.
Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates.
Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.
Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (<15 minutes for PR validation).
Build tooling for LLM observability and debugging, including prompt tracing and response analysis.
Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.
Design and execute performance and load tests for AI services (latency, throughput, cost efficiency).
Identify and mitigate risks related to hallucinations, bias, safety, and edge cases.
Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.).
Participate in design and architecture reviews to ensure systems are testable, observable, and resilient.
Mentor engineers and contribute to raising the bar on AI quality engineering practices.

What you’ll bring

6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Strong programming skills in Python (preferred), Java, or JavaScript.
Experience testing distributed, cloud-native SaaS systems and APIs.
Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms).
Understanding of non-deterministic systems and probabilistic testing approaches.
Experience building test frameworks and scalable automation systems.
Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation).
Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
Strong collaboration skills with the ability to work across distributed teams and time zones.
Bachelor’s degree in Computer Science or equivalent practical experience.
Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch.
Frontend: Vue3, React.
AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling.

For exceptional talent based in Ontario, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in Ontario role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Ontario Salary Range

$151,000 - $175,000 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Apply on job-boards.greenhouse.io About employer

More about this job

Responsibilities

You will own the end-to-end quality strategy, test automation, and evaluation frameworks for Dialpad’s AI Voice Agent services. This includes building tooling for LLM observability, integrating quality checks into CI/CD pipelines, and partnering with AI teams to ensure system reliability and performance.

Requirements

The role requires 6+ years of software engineering or SDET experience with strong proficiency in Python, Java, or JavaScript. Candidates must have hands-on experience with LLMs, distributed cloud-native systems, and building scalable test automation frameworks.

Skills

Python
Java
JavaScript
Test automation
AI/ML systems
LLM
CI/CD
API testing
Cloud-native SaaS
Performance testing
Prompt engineering
Distributed systems
Observability
Quality assurance
Software engineering

Benefits

Competitive salary
Comprehensive benefits
Growth opportunities
Training program

Visa sponsorship

Not detected in the job text

Keywords

AI Agents
Python
Java
JavaScript
LLM
CI/CD
Jenkins
GitHub Actions
Vue3
React
Kubernetes
Google Cloud Platform
Redis
ElasticSearch
Prompt Engineering
Performance Testing
SaaS
API
Observability
Quality Assurance
Automation Frameworks
Distributed Systems
Machine Learning
LiveKit

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Work requirements

Jobs in Canada