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Added 1 month ago
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Senior Software Engineer I
Braze
Toronto, ON
- Full-time
Self-starter with great communication and organizational skills and experience working in a highly collaborative team environment
Added 1 month ago
Senior Software Engineer I
Braze
Toronto, ON
Self-starter with great communication and organizational skills and experience working in a highly collaborative team environment
Added 1 month ago
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Lead Automation Developer - Vice President
Citi
Mississauga, ON
- Full-time
Programming Languages: Advanced, hands-on programming proficiency in core languages including Java, Python, and JavaScript/TypeScript, with a deep understanding of object-oriented…
Added 1 month ago
AI
Security Research Engineer - AI Security, Agentic AI & Emerging Cybersecurity
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Strong hands-on software development skills, particularly Python, Java, Node, Go, C/C++ with experience in additional modern programming languages.
Added 1 month ago
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Manager, Business Enterprise Systems
Wealthsimple Technologies
Remote, Canada
- Full-time
- Remote
Strong working knowledge of at least one general-purpose language such as Java, TypeScript, Ruby, or Python, with recent hands-on experience building production systems.
Added 1 month ago
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AI Solution Architect
Bombardier
Dorval, QC
- Full-time
…semantic search, context engineering, agent orchestration, tool use, and human-in-the-loop controls in collaboration with the Domain…
Added 1 month ago
Sr. Software Development Engineer in Test (Agentic)
Dialpad
Kitchener, ON
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve…
Added 1 month ago
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Software Engineer II
Socure
Toronto, ON · Greater Toronto Area, Canada
- Full-time
2+ years of professional software engineering experience, with demonstrated experience in distributed systems, backend platforms, infrastructure, or comparable technical environments.
Added 1 month ago
CO
Intern, Full Stack Software Engineer - Team Pickle - Winter 2027
Capital One
Toronto, ON
- Full-time
Experience with backend technologies such as Java, AWS Lambda, S3.
Added 1 month ago
CO
Intern, Full Stack Software Engineer - Team Sprout - Winter 2027
Capital One
Toronto, ON
- Full-time
Team Sprout is on a journey to transform the new hire onboarding experience by replacing manual administrative friction with seamless innovation. Our objective is to fully automate the…
Added 1 month ago
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Senior Software Engineer, Internal Tools
Tubi
Toronto, ON
- Full-time
Tubi's Internal Tools team is at the forefront of AI integration, developing everything from developer resources to production-grade AI for business operations. We are the group responsible…
Added 1 month ago
Senior Software Engineer, Internal Tools
Tubi - Canada
Toronto, ON
Tubi's Internal Tools team is at the forefront of AI integration, developing everything from developer resources to production-grade AI for business operations. We are the group responsible…
Added 1 month ago
TC
Security Researcher Engineer
Tata Consultancy Services
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
Strong hands-on software development skills, particularly Python, Java, Node, Go, C/C++ with experience in additional modern programming languages.
Added 1 month ago
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Senior Integration Engineer
Agiloft
Canada
- Full-time
Strong hands-on experience with Workato or a comparable enterprise iPaaS, including building, deploying, monitoring, and supporting production workflows. Candidates with MuleSoft, Boomi,…
Added 1 month ago
Software Development Engineer Intern - Summer 2027 (CAN)
Amazon
Vancouver, BC
At Amazon, our tech isn't just a tool, it's your playground. Our engineers work on scalable systems, cloud services, and customer-facing products that operate at global scale. This is an…
Added 1 month ago
Sr. Principal AI Architect
Open Text Corporation
Richmond Hill, ON
Proven, recent hands-on experience architecting and delivering AI applications, with comfort developing in both Java and Python ecosystems. Ability to explain what you personally built and…
Added 1 month ago
O
Sr. Principal AI Architect
OpenText
Richmond Hill, ON
- Full-time
Proven, recent hands-on experience architecting and delivering AI applications, with comfort developing in both Java and Python ecosystems. Ability to explain what you personally built and…
Added 1 month ago
O
Sr. Principal AI Architect
OpenText
Waterloo, ON
- Full-time
Proven, recent hands-on experience architecting and delivering AI applications, with comfort developing in both Java and Python ecosystems. Ability to explain what you personally built and…
Added 1 month ago
O
Senior Principal AI Architect
OpenText
Waterloo, ON
- Full-time
Proven, recent hands-on experience architecting and delivering AI applications, with comfort developing in both Java and Python ecosystems. Ability to explain what you personally built and…
Added 1 month ago
ES
Senior Software Developer
Euna Solutions
ON · Oakville, Ontario
- Full-time
Experience with SAP BusinessObjects Server v4.x, including SSO components written in Java
Added 1 month ago
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Applied Scientist II, Alexa Daily Essentials Science and Analytics
Amazon
Vancouver, BC
- Full-time
…still needed. Mid-morning, you prototype a new cross-feature experience, testing whether extraction models can reliably surface actionable items from customer content. After lunch, you run…
Added 1 month ago
ES
Software Engineering Team Lead
Exchange Solutions
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Use AI as a default tool and teach it. Apply code assistants, agents, test generation, code search, and impact analysis to real work, review generated code with the same rigour as…
Added 1 month ago
Senior Software Engineer, Agent Gateway
Okta
Toronto, ON
…on-premises customer deployments, extending policy semantics beyond tool-level allowlists, adding native support for Agent-to-Agent brokered delegation, and scaling to tenants with…
Added 1 month ago
O
Senior Software Engineer, Agent Gateway
Okta
Toronto, ON
- $136,000 to $187,000 CAD / year
- Full-time
…on-premises customer deployments, extending policy semantics beyond tool-level allowlists, adding native support for Agent-to-Agent brokered delegation, and scaling to tenants with…
Added 1 month ago
Principal AI Architect
Open Text Corporation
Richmond Hill, ON
Current knowledge of commercial and open model capabilities, limitations, and economics, with experience evaluating choices against real application needs and measuring quality, latency,…

Dialpad

Sr. Software Development Engineer in Test (Agentic)

Kitchener, ON, Canada

$151,000 - $175,000 CAD

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Job details

Pay: $151,000 - $175,000 CAD
Experience: 6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Posting language: English
Posted: Sep 22, 2026

Original job description

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services. You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions. You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more.

In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers.

This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.

What you’ll do

Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.
Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.
Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates.
Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.
Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (<15 minutes for PR validation).
Build tooling for LLM observability and debugging, including prompt tracing and response analysis.
Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.
Design and execute performance and load tests for AI services (latency, throughput, cost efficiency).
Identify and mitigate risks related to hallucinations, bias, safety, and edge cases.
Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.).
Participate in design and architecture reviews to ensure systems are testable, observable, and resilient.
Mentor engineers and contribute to raising the bar on AI quality engineering practices.

What you’ll bring

6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Strong programming skills in Python (preferred), Java, or JavaScript.
Experience testing distributed, cloud-native SaaS systems and APIs.
Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms).
Understanding of non-deterministic systems and probabilistic testing approaches.
Experience building test frameworks and scalable automation systems.
Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation).
Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
Strong collaboration skills with the ability to work across distributed teams and time zones.
Bachelor’s degree in Computer Science or equivalent practical experience.
Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch.
Frontend: Vue3, React.
AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling.

For exceptional talent based in Ontario, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in Ontario role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Ontario Salary Range

$151,000 - $175,000 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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More about this job

Responsibilities

You will own the end-to-end quality strategy, test automation, and evaluation frameworks for Dialpad’s AI Voice Agent services. This includes building tooling for LLM observability, integrating quality checks into CI/CD pipelines, and partnering with AI teams to ensure system reliability and performance.

Requirements

The role requires 6+ years of software engineering or SDET experience with strong proficiency in Python, Java, or JavaScript. Candidates must have hands-on experience with LLMs, distributed cloud-native systems, and building scalable test automation frameworks.

Skills

Python
Java
JavaScript
Test automation
AI/ML systems
LLM
CI/CD
API testing
Cloud-native SaaS
Performance testing
Prompt engineering
Distributed systems
Observability
Quality assurance
Software engineering

Benefits

Competitive salary
Comprehensive benefits
Growth opportunities
Training program

Visa sponsorship

Not detected in the job text

Keywords

AI Agents
Python
Java
JavaScript
LLM
CI/CD
Jenkins
GitHub Actions
Vue3
React
Kubernetes
Google Cloud Platform
Redis
ElasticSearch
Prompt Engineering
Performance Testing
SaaS
API
Observability
Quality Assurance
Automation Frameworks
Distributed Systems
Machine Learning
LiveKit

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