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Added 45 mins ago
Senior DevOps Engineer (GitHub, ADO)
Yochana
Toronto, ON
Contract
Develop Helm charts and deployment automation frameworks.
Added 45 mins ago
AI Forward Deployed Engineer
Urban Ridge Supplies
Toronto, ON
Full-time
You’re deeply curious about AI prompting, multi-agent systems, and automation. Prior experience here is a plus, but a fast learner with strong fundamentals will thrive.
Added 45 mins ago
AI Forward Deployed Engineer
Urban Ridge Supplies
Toronto, ON
Full-time
You’re deeply curious about AI prompting, multi-agent systems, and automation. Prior experience here is a plus, but a fast learner with strong fundamentals will thrive.
Added 1 hour ago
Solutions Engineer
Urban Ridge Supplies
Toronto, ON
Full-time
We’re hiring a Solutions Engineer to own the technical and operational success of our customers from pre-sale through post-sale . This is a full-lifecycle role : you’ll run POVs, lead…
Added 1 hour ago
Lead Quality Assurance Engineer
RemitBee™
Mississauga, ON
$65,000 to $90,000 CAD / year
Full-time
You own quality across Remitbee's web and mobile products - the strategy, the automation, and the team. You'll set how we test, build the frameworks that make it repeatable, and sign off on…
Added 1 hour ago
Software Development Engineer in Test (SDET)
Valsoft Corporation
Remote, Canada
Full-time · Remote
· Intermediate-level experience as an SDET or in a similar test automation role.
Added 1 hour ago
Senior Software Engineer – DevTest / QA Automation
Kaseya
Toronto, ON
Full-time
Kaseya is seeking a Senior Software Engineer – DevTest / QA Automation to design, build, and maintain robust automated testing capabilities across enterprise software platforms.
Added 1 hour ago
Test Automation Engineer (Python / Playwright / D365)
PLATO
Ottawa, ON · Calgary, AB · Sault Ste. Marie, ON · Vancouver, BC · Prince Albert, SK · Regina, SK · Gatineau, QC · BC · Winnipeg, MB · Fredericton, NB · Toronto, ON · Halifax, NS
Full-time
We are seeking an experienced Test Automation Engineer to support the development and execution of automated testing for a reusable backend automation library. This role will work closely…
Added 2 hours ago
Senior Software Engineer – DevTest / QA Automation
Kaseya Careers
Toronto, ON
Kaseya is seeking a Senior Software Engineer – DevTest / QA Automation to design, build, and maintain robust automated testing capabilities across enterprise software platforms.
Added 11 hours ago
QA Automation Engineer
CGI
Toronto, ON
Full-time
We are looking for an experienced QA Automation Engineer to support the design, development, and implementation of enterprise-scale automation solutions across desktop, web, and API…
Added 11 hours ago
Quality Engineering
CGI
Toronto, ON
Full-time
We are seeking an experienced Quality Engineer (QE) with strong hands-on functional testing expertise to support complex enterprise applications. The ideal candidate will have experience…
Added 11 hours ago
Quality Assurance Automation Engineer
Insight Global
Mississauga, ON
$85,000 to $95,000 CAD / year
Full-time
Strong test automation expertise with the ability to build and extend automation frameworks
Added 11 hours ago
QA Engineer - Data, ETL and API Testing
CGI
Toronto, ON
Full-time
We are looking for a skilled QA Engineer with experience in data validation, ETL testing, API testing, and cloud-based data platforms. The successful candidate will bring strong analytical…
Added 11 hours ago
UX Designer
First National Financial LP
Toronto, ON · East York, ON
Full-time
…explainability, source evidence, human in the loop review, feedback, automation boundaries, and trust is strongly…
Added 16 hours ago
Support Engineer
GoFleet
Mississauga, ON
Full-time
…cameras, maintenance, compliance, asset monitoring, workflow automation, and business…
Added 16 hours ago
Quality Engineer Full Stack
Hays
Toronto, ON
Contract
We are seeking a highly skilled Full Stack Quality Engineer (QE) to join an Agile delivery team focused on ensuring the quality and reliability of modern digital applications. The…
Added 16 hours ago
Intermediate Electrical Engineer
KGS Group
Winnipeg, MB
Full-time
We’re seeking an Intermediate Electrical Engineer to join our Winnipeg-based Electrical Department. In this role, you’ll provide engineering input for projects of varying sizes, coordinate…
Added 16 hours ago
Senior Electrical Engineer
KGS Group
Winnipeg, MB
Full-time
We’re seeking a Senior Electrical Engineer to join our Winnipeg-based Electrical Department. In this role, you’ll provide engineering input for projects of varying sizes, coordinate…
Added 16 hours ago
Support Engineer
ZenduIT
Mississauga, ON
Full-time
…ELD and compliance, asset and cold-chain monitoring, workflow automation, and business intelligence. Our customers range from local service fleets to large enterprises, and we work with…
Added 16 hours ago
AI Engineer
PLATO
Remote, Canada
$75 to $95 CAD / hour
Contract · Remote
We are seeking an experienced AI Engineer with 5+ years of experience designing, developing, and deploying enterprise-grade Artificial Intelligence and Generative AI solutions using the…
Added 17 hours ago
AI Engineer: 0→1 Builder
Carousel
Montreal, QC
Full-time
We’re looking for a versatile AI Engineer (0→1 Builder) who can take an idea from concept to shipped, by combining core technical execution with AI mastery. You won’t get a detailed product…
Added 17 hours ago
Lead QA Test Engineer
Nasdaq
Toronto, ON
Full-time
As a Lead QA Test Engineer, you'll play a critical role in ensuring the quality, reliability, and performance of Nasdaq's North American equities market systems - some of the most complex…
Added 17 hours ago
Sr. Software Developer
Spirit Omega Inc.
Remote, Canada
Contract · Remote
The Senior Software Engineer Developer leads software application development, mentoring developers, and translating business needs into technical solutions. It focuses on improving system…
Added 17 hours ago
Senior Automation Engineer - Substations
Stantec
Burnaby, BC
Full-time
Our Burnaby office has an exciting opportunity for a Senior Automation Engineer to join the team. This position offers you the opportunity to work in a project team environment with other…
Added 17 hours ago
Lead Mobile Application Engineer (.NET MAUI / Xamarin)
Clario
Canada
Full-time
Clario, part of Thermo Fisher Scientific is seeking a Lead Mobile Application Engineer (.NET MAUI / Xamarin) to provide technical leadership in the design, development, and evolution of the…

Dialpad

Sr. Software Development Engineer in Test (Agentic)

Kitchener, ON, Canada

Pay: $151,000 - $175,000 CAD
Experience: 6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Posting language: English
Posted: Sep 22, 2026

Apply About employer

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Original job description

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services. You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions. You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more.

In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers.

This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.

What you’ll do

Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.
Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.
Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates.
Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.
Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (<15 minutes for PR validation).
Build tooling for LLM observability and debugging, including prompt tracing and response analysis.
Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.
Design and execute performance and load tests for AI services (latency, throughput, cost efficiency).
Identify and mitigate risks related to hallucinations, bias, safety, and edge cases.
Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.).
Participate in design and architecture reviews to ensure systems are testable, observable, and resilient.
Mentor engineers and contribute to raising the bar on AI quality engineering practices.

What you’ll bring

6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Strong programming skills in Python (preferred), Java, or JavaScript.
Experience testing distributed, cloud-native SaaS systems and APIs.
Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms).
Understanding of non-deterministic systems and probabilistic testing approaches.
Experience building test frameworks and scalable automation systems.
Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation).
Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
Strong collaboration skills with the ability to work across distributed teams and time zones.
Bachelor’s degree in Computer Science or equivalent practical experience.
Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch.
Frontend: Vue3, React.
AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling.

For exceptional talent based in Ontario, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in Ontario role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Ontario Salary Range

$151,000 - $175,000 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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More about this job

Responsibilities

You will own the end-to-end quality strategy, test automation, and evaluation frameworks for Dialpad’s AI Voice Agent services. This includes building tooling for LLM observability, integrating quality checks into CI/CD pipelines, and partnering with AI teams to ensure system reliability and performance.

Requirements

The role requires 6+ years of software engineering or SDET experience with strong proficiency in Python, Java, or JavaScript. Candidates must have hands-on experience with LLMs, distributed cloud-native systems, and building scalable test automation frameworks.

Skills

Python
Java
JavaScript
Test automation
AI/ML systems
LLM
CI/CD
API testing
Cloud-native SaaS
Performance testing
Prompt engineering
Distributed systems
Observability
Quality assurance
Software engineering

Benefits

Competitive salary
Comprehensive benefits
Growth opportunities
Training program

Visa sponsorship

Not detected in the job text

Keywords

AI Agents
Python
Java
JavaScript
LLM
CI/CD
Jenkins
GitHub Actions
Vue3
React
Kubernetes
Google Cloud Platform
Redis
ElasticSearch
Prompt Engineering
Performance Testing
SaaS
API
Observability
Quality Assurance
Automation Frameworks
Distributed Systems
Machine Learning
LiveKit

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