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Added 1 min ago
Program Coordinator, Northwest Territories Network Environment for Health Research
Institute for Circumpolar Health Research
Yellowknife, NT
Full-time
Reporting to the NT NEIHR NPI at ICHR, the Program Coordinator will support the delivery of NT NEIHR core activities, with a focus on network coordination, communications, and planning for…
Added 1 min ago
Public Affairs Associate
The Mosaic Company
Regina, SK
Full-time
The Public Affairs Associate will support the delivery of high-impact Public Affairs initiatives and administrative activities that strengthen community partnerships, engage employees,…
Added 1 min ago
Marketing Manager, Visual Content and Design
Fairmont Hotels & Resorts
Jasper, AB
Full-time
…creative output by developing beautiful, brand-aligned assets that support campaigns, elevate our digital presence, and visually express our repositioning journey. If you thrive at the…
Added 1 min ago
Program Manager
Institute for Canadian Citizenship / Institut pour la citoyenneté canadienne (ICC)
Toronto, ON · Greater Toronto Area, Canada
$82,000 to $92,500 CAD / year
Full-time
…building a pipeline of new grant funding, and administrative support for our research and policy…
Added 1 min ago
Infrastructure & Capital Projects - GIS Specialist, COM
Accenture
Toronto, ON · Greater Toronto Area, Canada
Full-time
Support the updates to the GIS roadmaps and implementation strategies, including resource planning, prioritization, risk management, and delivery oversight.
Added 1 min ago
Marketing and Communications Specialist
PheedLoop
Toronto, ON
Full-time
You'll support campaign planning and execution, own tasks that help drive traffic and leads, and play a key role in ensuring our brand, voice, and performance continue to evolve. This is a…
Added 1 min ago
Senior IT Project Manager
Raise
Calgary, AB
Full-time
Support initiatives involving external vendors and system integrators, including coordinating vendor deliverables and supporting procurement of external services where required.
Added 3 mins ago
Program Support Coordinator, Seniors' Wellness Centre
Sinai Health
Toronto, ON
…ethno-specific, community-based mental health care. As a Program Support Coordinator, Seniors' Wellness Centre, you’ll champion a unique patient care model defined by cultural insight,…
Added 3 mins ago
Canada Switchgear Field Service Representative II
Vertiv
Mississauga, ON
…appropriate. The Field Service Technician is primarily responsible to support products and services sold to our “Edge” market segment, including retail, financial, and municipal…
Added 3 mins ago
Specialist, Operational Readiness
Metrolinx
Toronto, ON
Full-time
Develop and deliver readiness communications, presentations, training, and information sessions to build awareness and support the consistent implementation and adoption of new or changed…
Added 3 mins ago
Student Experience & Recognition Coordinator (App. D/Temp. Assignment: October 2026 - Sept. 2027)
Mohawk College
Hamilton, ON
The Student Experience & Recognition Coordinator will plan, implement, and support events and programs designed to enhance and celebrate student engagement and success across all Mohawk…
Added 17 mins ago
Community Paramedicine - Moose Jaw
Medavie
Moose Jaw, SK · SK Moose Jaw
Part-time
…history of operating ground and air ambulance services, medical communications, Mobile Integrated Health/Community Paramedicine programs, 911 Public Safety, 811 Telehealth, home health…
Added 17 mins ago
Senior Advisor, Talent Management
Keyera
Calgary, AB
Full-time
…strategies and programs that strengthen organizational capability, support employee growth, and build a strong pipeline of future…
Added 17 mins ago
Performance Coach - HYROX - Burnaby Northgate
GoodLife Fitness
Burnaby, BC
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Stays up-to-date and informed by reading communications from the Group Experience Department, General Manager, Performance Head Coach, Editor, etc., and by attending Coach Meetings when…
Added 31 mins ago
Membership Coordinator
Dundas Valley Golf & Curling Club
Hamilton, ON
Full-time
Reporting to the Controller, with functional support to the Membership & Curling Manager, the Membership Coordinator plays a key role in supporting the Club's membership experience through…
Added 31 mins ago
Visual Design Lead
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Halifax, NS
Full-time
Collaborate with the Communications Team to support internal and external programs, events and initiatives
Added 31 mins ago
Sales Associate
PACSUN
ON · Ontario, Canada
Part-time
Support the leadership team in achieving all sales and operational goals
Added 31 mins ago
Sr. Manager - Brand Marketing, Partnerships & Activation
JRoss Hospitality Recruiters
Toronto, ON · Greater Toronto Area, Canada
$125,000 to $130,000 CAD / year
Full-time
Support hotel adoption of marketing programs through communications, presentations, webinars, conferences and other education channels.
Added 31 mins ago
Internal Communications and Employee Engagement Specialist
Commissionaires Ottawa
Ottawa, ON
Temporary
During the business transformation initiative, you will provide dedicated communications support to the PMO while helping to strengthen employee engagement and internal communications…
Added 31 mins ago
Software Engineer
ProxyLink
Toronto, ON
$55 to $60 CAD / hour
Contract
Provide technical support during application implementation, system conversions, upgrades, migrations, and deployments.
Added 33 mins ago
Consultant, Brand Management
CIBC
Toronto, ON
Full-time
You will focus on the strategic development and delivery of Brand-related initiatives, including support for enterprise wide brand and purpose-building programs. As a Manager, Brand…
Added 33 mins ago
(ASD-W) - International Student Registrar for Continuity and Integration- Internation Welcome Centre (20 Knowledge Park Drive) - TERM until June 30, 2027, with the possibility of extension
Anglophone School District
Fredericton, NB
Full-time
Position: International Student Registrar for Continuity and Integration Support - 1.0 FTE (36.25hr/wk)
Added 33 mins ago
Interfacility Transport Coordinator - VECTRS - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Monitor and operate communication systems to ensure efficient and essential communications are maintained and documented.
Added 33 mins ago
Specialist, Digital Solutions
Manulife
Toronto, ON · Waterloo, ON
Full-time
…requirements, data validation, integration readiness, and QA…
Added 33 mins ago
Senior Writer and Special Projects Officer
University of Toronto
Toronto, ON
…Projects Officer (SPO) is responsible for providing high-level communications support to the Office of the Vice-President & Provost (OVPP) on a wide-range of politically and culturally…

Dialpad

Sr. Software Development Engineer in Test (Agentic)

Kitchener, ON, Canada

Pay: $151,000 - $175,000 CAD
Experience: 6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Posting language: English
Posted: Sep 22, 2026

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Original job description

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services. You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions. You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more.

In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers.

This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.

What you’ll do

Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.
Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.
Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates.
Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.
Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (<15 minutes for PR validation).
Build tooling for LLM observability and debugging, including prompt tracing and response analysis.
Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.
Design and execute performance and load tests for AI services (latency, throughput, cost efficiency).
Identify and mitigate risks related to hallucinations, bias, safety, and edge cases.
Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.).
Participate in design and architecture reviews to ensure systems are testable, observable, and resilient.
Mentor engineers and contribute to raising the bar on AI quality engineering practices.

What you’ll bring

6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Strong programming skills in Python (preferred), Java, or JavaScript.
Experience testing distributed, cloud-native SaaS systems and APIs.
Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms).
Understanding of non-deterministic systems and probabilistic testing approaches.
Experience building test frameworks and scalable automation systems.
Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation).
Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
Strong collaboration skills with the ability to work across distributed teams and time zones.
Bachelor’s degree in Computer Science or equivalent practical experience.
Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch.
Frontend: Vue3, React.
AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling.

For exceptional talent based in Ontario, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in Ontario role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Ontario Salary Range

$151,000 - $175,000 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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More about this job

Responsibilities

You will own the end-to-end quality strategy, test automation, and evaluation frameworks for Dialpad’s AI Voice Agent services. This includes building tooling for LLM observability, integrating quality checks into CI/CD pipelines, and partnering with AI teams to ensure system reliability and performance.

Requirements

The role requires 6+ years of software engineering or SDET experience with strong proficiency in Python, Java, or JavaScript. Candidates must have hands-on experience with LLMs, distributed cloud-native systems, and building scalable test automation frameworks.

Skills

Python
Java
JavaScript
Test automation
AI/ML systems
LLM
CI/CD
API testing
Cloud-native SaaS
Performance testing
Prompt engineering
Distributed systems
Observability
Quality assurance
Software engineering

Benefits

Competitive salary
Comprehensive benefits
Growth opportunities
Training program

Visa sponsorship

Not detected in the job text

Keywords

AI Agents
Python
Java
JavaScript
LLM
CI/CD
Jenkins
GitHub Actions
Vue3
React
Kubernetes
Google Cloud Platform
Redis
ElasticSearch
Prompt Engineering
Performance Testing
SaaS
API
Observability
Quality Assurance
Automation Frameworks
Distributed Systems
Machine Learning
LiveKit

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