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Added 14 mins ago
Membership Coordinator
Dundas Valley Golf & Curling Club
Hamilton, ON
Full-time
Reporting to the Controller, with functional support to the Membership & Curling Manager, the Membership Coordinator plays a key role in supporting the Club's membership experience through…
Added 14 mins ago
Food Service Supervisor
Compass Group Canada
Perth-Andover, NB
Full-time
Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.
Added 14 mins ago
Visual Design Lead
Shannex Incorporated
Halifax, NS
Full-time
Reporting to and working in collaboration with the Manager, Creative Strategy and Services, the Visual Design Lead will provide design support for a variety of initiatives and programs that…
Added 14 mins ago
Assistant Account Manager
PROLINK
Toronto, ON
Full-time
Assistant Account Manager, Commercial Programs
Added 14 mins ago
Chef Manager
Dexterra Group
AB · Edmonton, AB
Contract
As a Chef Manager, you will be responsible for overseeing the day to day operation of the kitchen; ordering food ingredients and planning menu, including other responsibilities such as…
Added 14 mins ago
Sr. Manager - Brand Marketing, Partnerships & Activation
JRoss Hospitality Recruiters
Toronto, ON · Greater Toronto Area, Canada
$125,000 to $130,000 CAD / year
Full-time
A well-established hospitality organization with a significant national hotel portfolio is seeking a Senior Manager, Brand Marketing, Partnerships & Activation to help shape brand growth,…
Added 14 mins ago
Pharmacist Assistant - Part Time
Metro Inc.
Burlington, ON
Part-time
…receive direction from the pharmacist on duty and Pharmacy Manager in working towards achievement of goals and objectives while adhering to both Company operating standards and Ontario…
Added 14 mins ago
Analyst, Portfolio Management
Canada ICI Capital Corporation
St. Albert, AB
Full-time
The Analyst, Portfolio Management, reporting to the Manager, Portfolio Management, provides critical support to the Portfolio Management Team within the Asset Management Group (AMG) in the…
Added 14 mins ago
Senior Accounts Payable Administrator
IMT Group
Ingersoll, ON
$50,200 to $68,300 CAD / year
Full-time
Reporting to the Accounting Manager, the Senior Accounts Payable Administrator is responsible for overseeing the day-to-day accounts payable function for a mid-sized manufacturing company.…
Added 14 mins ago
Dishwasher
Gators Dockside
Ottawa, ON
Full-time
…restaurant directly to members of management including the Kitchen Manager, Assistant Managers and the General Manager. The dishwasher will receive projects for cleaning and/or organization…
Added 14 mins ago
Wholesale Department Manager
JDass Corp
Mississauga, ON
Full-time
Added 14 mins ago
Project Coordinator
Toronto Transit Commission (TTC)
Toronto, ON
$115,570 to $144,526.2 CAD / year
Contract
Reporting to the Program Manager, you will provide overall project and program management support, including planning, coordination, integration, and administration activities to ensure the…
Added 14 mins ago
Fit4Less Manager - Whitby Mall
Fit4Less Canada
Whitby, ON
Full-time
The Fit4Less Manager leads a team of club Associates to run a financially healthy club focused on clean, friendly, and automated experiences for both Members and Associates.
Added 14 mins ago
Dispatcher Logistician
KYOCERA Document Solutions Canada
Montreal, QC
Full-time
Added 14 mins ago
Senior Manager, Commercial Due Diligence & Growth Strategy
Deloitte
Toronto, ON
Full-time
As a Senior Manager within Deloitte's Commercial Due Diligence (CDD) practice, you will play a critical leadership role advising private equity investors, corporate acquirers, government…
Added 14 mins ago
Production Operator C
Ash Grove Cement Company
Mississauga, ON
Other
…complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your…
Added 14 mins ago
Cook Part Time
Dexterra Group
Surrey, BC
Part-time
As a Cook, reporting to the Manager, you will be responsible for the proper and timely preparation of meals including, but not limited to, food service, food safety and supervision of…
Added 14 mins ago
Senior Treasury Analyst
Clarity Recruitment
Toronto, ON
$80,000 to $95,000 CAD / year
Full-time
Serve as the primary operational backup to the Treasury Manager, and help guide, cross-train and support junior team members.
Added 14 mins ago
Cybersecurity Systems Administrator II
The University of British Columbia
Vancouver, BC
$8,810.92 to $13,202.5 CAD / month
Full-time
The position reports to the Cybersecurity Systems Support Manager. The Cybersecurity Systems Administrator II is a member of the Cyber Security Systems Support Team. Works independently and…
Added 14 mins ago
IT Product Manager
TricorBraun
Burlington, ON
Full-time
We are looking for a strategic and driven IT Product Senior Manager to join our team!
Added 14 mins ago
Senior Resource Manager
BIMM
Toronto, ON
Full-time
BIMM is booming, so we’re looking for a Senior Resource Manager to join our team!
Added 14 mins ago
Key Account Manager, private label
Olymel
Burlington, ON
Full-time
At Olymel, we believe in innovation, quality, and sustainable growth. We are looking for an Key Account Manager to join our dynamic team. If you are motivated by the challenge of developing…
Added 14 mins ago
Sous Chef with Baker Experience
Dexterra Group
Mississauga, ON
Full-time
Under the general supervision of the Chef Manager, the Sous Chef oversees production, organizing, planning, preparing and/or directing the preparation of all catering events/commissary…
Added 14 mins ago
Fit4Less Manager - Cambridge South
Fit4Less Canada
Cambridge, ON
Full-time
The Fit4Less Manager leads a team of club Associates to run a financially healthy club focused on clean, friendly, and automated experiences for both Members and Associates.
Added 15 mins ago
Mobile Financial Sales Specialist
CIBC
Mississauga, ON
Part-time
…growing CIBC credit card sales. Reporting to the Area Sales Manager you will execute sales strategies to support the advancement of CIBC’s credit card market share through the delivery of…

Dialpad

Sr. Software Development Engineer in Test (Agentic)

Kitchener, ON, Canada

Pay: $151,000 - $175,000 CAD
Experience: 6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Posting language: English
Posted: Sep 22, 2026

Apply About employer

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Original job description

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services. You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions. You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more.

In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers.

This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.

What you’ll do

Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.
Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.
Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates.
Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.
Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (<15 minutes for PR validation).
Build tooling for LLM observability and debugging, including prompt tracing and response analysis.
Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.
Design and execute performance and load tests for AI services (latency, throughput, cost efficiency).
Identify and mitigate risks related to hallucinations, bias, safety, and edge cases.
Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.).
Participate in design and architecture reviews to ensure systems are testable, observable, and resilient.
Mentor engineers and contribute to raising the bar on AI quality engineering practices.

What you’ll bring

6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Strong programming skills in Python (preferred), Java, or JavaScript.
Experience testing distributed, cloud-native SaaS systems and APIs.
Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms).
Understanding of non-deterministic systems and probabilistic testing approaches.
Experience building test frameworks and scalable automation systems.
Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation).
Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
Strong collaboration skills with the ability to work across distributed teams and time zones.
Bachelor’s degree in Computer Science or equivalent practical experience.
Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch.
Frontend: Vue3, React.
AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling.

For exceptional talent based in Ontario, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in Ontario role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Ontario Salary Range

$151,000 - $175,000 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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More about this job

Responsibilities

You will own the end-to-end quality strategy, test automation, and evaluation frameworks for Dialpad’s AI Voice Agent services. This includes building tooling for LLM observability, integrating quality checks into CI/CD pipelines, and partnering with AI teams to ensure system reliability and performance.

Requirements

The role requires 6+ years of software engineering or SDET experience with strong proficiency in Python, Java, or JavaScript. Candidates must have hands-on experience with LLMs, distributed cloud-native systems, and building scalable test automation frameworks.

Skills

Python
Java
JavaScript
Test automation
AI/ML systems
LLM
CI/CD
API testing
Cloud-native SaaS
Performance testing
Prompt engineering
Distributed systems
Observability
Quality assurance
Software engineering

Benefits

Competitive salary
Comprehensive benefits
Growth opportunities
Training program

Visa sponsorship

Not detected in the job text

Keywords

AI Agents
Python
Java
JavaScript
LLM
CI/CD
Jenkins
GitHub Actions
Vue3
React
Kubernetes
Google Cloud Platform
Redis
ElasticSearch
Prompt Engineering
Performance Testing
SaaS
API
Observability
Quality Assurance
Automation Frameworks
Distributed Systems
Machine Learning
LiveKit

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