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Added 1 hour ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Toronto, ON
- $96,557 to $128,743 CAD / year
- Full-time
What this role is and is not: This is a hands-on full-stack developer role with some upfront solution design and architecture responsibilities. Most of your time will be spent building,…
Added 1 hour ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Calgary, AB
- $96,557 to $128,743 CAD / year
- Full-time
What this role is and is not: This is a hands-on full-stack developer role with some upfront solution design and architecture responsibilities. Most of your time will be spent building,…
Added 1 hour ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Montreal, QC
- $96,557 to $128,743 CAD / year
- Full-time
What this role is and is not: This is a hands-on full-stack developer role with some upfront solution design and architecture responsibilities. Most of your time will be spent building,…
Added 3 hours ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
What this role is and is not: This is a hands-on full-stack developer role with some upfront solution design and architecture responsibilities. Most of your time will be spent building,…
Added 3 hours ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
What this role is and is not: This is a hands-on full-stack developer role with some upfront solution design and architecture responsibilities. Most of your time will be spent building,…
Added 3 hours ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
What this role is and is not: This is a hands-on full-stack developer role with some upfront solution design and architecture responsibilities. Most of your time will be spent building,…
Added 3 hours ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
What this role is and is not: This is a hands-on full-stack developer role with some upfront solution design and architecture responsibilities. Most of your time will be spent building,…
Added 3 hours ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
What this role is and is not: This is a hands-on full-stack developer role with some upfront solution design and architecture responsibilities. Most of your time will be spent building,…
Added 4 hours ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $96,557 to $128,743 CAD / year
- Full-time
What this role is and is not: This is a hands-on full-stack developer role with some upfront solution design and architecture responsibilities. Most of your time will be spent building,…
Added 1 day ago
B
Sr React Native Developer
BeachHead
Toronto, ON
- Contract
Working with one of our top financial clients, this role calls for a Sr. React Native Developer. This position involves developing and enhancing mobile applications using React Native,…
Added 1 day ago
M
Sr. Software Developer
McKesson
Mississauga, ON
- Full-time
McKesson is seeking a Sr. Software Developer to design, build, and scale modern software solutions that support healthcare technology innovation. In this role, you will help deliver secure,…
Added 2 days ago
GT
iOS Developer
GSPANN Technologies, Inc
Vancouver, BC
- Contract
Familiarity with cross-platform tools like Flutter or React Native is a plus.
Added 3 days ago
AT
Sr Principal Developer
Aspen Technology
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
AspenTech is looking for a talented and energetic Developer to join the Enterprise Operations Platform (EOP) organization. In this position, you will be a member of an Agile development…
Added 15 days ago
RA
Sr. Product Manager, Mobile App
Rivian and Volkswagen Group Technologies
Remote, Canada
- $96,800 to $128,260 CAD / year
- Full-time
- Remote
Experience with native iOS and Android alongside cross-platform frameworks such as React Native.
Added 16 days ago
M
Sr. Full Stack Liferay Developer
McKesson
Montreal, QC · Mississauga, ON
- Full-time
McKesson Canada is seeking an experienced Full Stack Liferay Developer to join the B2B Customer Portal team. This role will support the design, development, implementation, enhancement, and…
Added 16 days ago
Sr. Software Dev Engineer, Ring Cloud Connectivity Org
Amazon
Toronto, ON
- 2+ years Experience with one or more relevant front-end frameworks such as React, React Native, or cross-platform UI toolkits.
Added 16 days ago
Sr. Software Dev Engineer, Ring Cloud Connectivity Org
Amazon
Toronto, ON
- 2+ years Experience with one or more relevant front-end frameworks such as React, React Native, or cross-platform UI toolkits
Added 17 days ago
Sr. Software Development Engineer in Test (Agentic)
Dialpad
Kitchener, ON
Experience testing distributed, cloud-native SaaS systems and APIs.
Added 18 days ago
Sr. Full Stack Software Engineer (Contract Role)
PlayStation Global
Waterloo, ON
…brands? We’re doing really cool things with web technologies like React, React Native, and more to keep PlayStation the #1 gaming platform in the…
Added 18 days ago
Sr. Staff Engineer - Frontend
Munich Re
Toronto, ON
Lead the architecture, design, and development of modern full-stack applications, with a primary focus on frontend engineering using TypeScript, React, and cloud-native technologies.
Added 20 days ago
E
Software Development Manager
EDealer
Canada
- Full-time
Added 22 days ago
E
Sr. Software Engineer - Fullstack
eBay
Toronto, ON
- Full-time
Develop modern web experiences using React, Angular, or similar frontend frameworks.
Added 1 month ago
JG
Sr. Software Developer
J&M Group
Toronto, ON
- Full-time
Experience with React Native framework for cross-platform mobile app development (iOS and Android).
Added 1 month ago
I
Sr. Staff Developer, Architecture
iQmetrix
Regina, SK
- Full-time
…solutions for telecom retail. Interconnected Commerce is an AI-native telecom commerce platform that acts as a system of intelligence. It replaces fragmented legacy stacks with a modern,…
Added 1 month ago
Sr. Builder - Mobile (Platform), Ring
Amazon
Toronto, ON
…most widely-used connected device applications in the world. Native mobile is the foundation our customers rely on, and we need engineers with deep iOS or Android expertise - ideally both,…

Dialpad

Sr. Software Development Engineer in Test (Agentic)

Kitchener, ON, Canada

$151,000 - $175,000 CAD

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Job details

Pay: $151,000 - $175,000 CAD
Experience: 6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Posting language: English
Posted: Sep 22, 2026

Original job description

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services. You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions. You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more.

In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers.

This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.

What you’ll do

Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.
Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.
Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates.
Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.
Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (<15 minutes for PR validation).
Build tooling for LLM observability and debugging, including prompt tracing and response analysis.
Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.
Design and execute performance and load tests for AI services (latency, throughput, cost efficiency).
Identify and mitigate risks related to hallucinations, bias, safety, and edge cases.
Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.).
Participate in design and architecture reviews to ensure systems are testable, observable, and resilient.
Mentor engineers and contribute to raising the bar on AI quality engineering practices.

What you’ll bring

6+ years of experience in software engineering or SDET roles with an emphasis on software development.
Strong programming skills in Python (preferred), Java, or JavaScript.
Experience testing distributed, cloud-native SaaS systems and APIs.
Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms).
Understanding of non-deterministic systems and probabilistic testing approaches.
Experience building test frameworks and scalable automation systems.
Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation).
Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
Strong collaboration skills with the ability to work across distributed teams and time zones.
Bachelor’s degree in Computer Science or equivalent practical experience.
Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch.
Frontend: Vue3, React.
AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling.

For exceptional talent based in Ontario, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in Ontario role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Ontario Salary Range

$151,000 - $175,000 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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More about this job

Responsibilities

You will own the end-to-end quality strategy, test automation, and evaluation frameworks for Dialpad’s AI Voice Agent services. This includes building tooling for LLM observability, integrating quality checks into CI/CD pipelines, and partnering with AI teams to ensure system reliability and performance.

Requirements

The role requires 6+ years of software engineering or SDET experience with strong proficiency in Python, Java, or JavaScript. Candidates must have hands-on experience with LLMs, distributed cloud-native systems, and building scalable test automation frameworks.

Skills

Python
Java
JavaScript
Test automation
AI/ML systems
LLM
CI/CD
API testing
Cloud-native SaaS
Performance testing
Prompt engineering
Distributed systems
Observability
Quality assurance
Software engineering

Benefits

Competitive salary
Comprehensive benefits
Growth opportunities
Training program

Visa sponsorship

Not detected in the job text

Keywords

AI Agents
Python
Java
JavaScript
LLM
CI/CD
Jenkins
GitHub Actions
Vue3
React
Kubernetes
Google Cloud Platform
Redis
ElasticSearch
Prompt Engineering
Performance Testing
SaaS
API
Observability
Quality Assurance
Automation Frameworks
Distributed Systems
Machine Learning
LiveKit

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