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Added 5 months ago
EC
Event Operations Manager- Niagara
Encore Canada
Niagara-on-the-Lake, Ontario
- Full-time
…customer service, staff leadership, performance management, and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This…
Added 4 months ago
EI
Project Director - Major Projects
EBC Inc.
Quebec, Quebec
- Full-time
The Project Director’s responsibilities are structured around three main areas:
Added 3 months ago
K
Onboarding Success Manager
Klir
Canada
- $80,000 to $90,000 CAD / year
…module a customer is bringing live. You will report to the Director of Implementation and have support from our Data Engineering team for all technical aspects of the…
Added 2 months ago
Staff Software Engineer
Dialpad
Vancouver, BC
As a Staff Software Engineer, you’ll own the platformization roadmap for shared services, architecting a plan to decouple existing functionality into highly reusable services. Your…
Added 2 months ago
OT
Director, Platform Systems
Open Text Corporation
Mississauga, ON
- Other
OpenText is looking for an experienced and collaborative technology leader to join our Corporate IT organization as Director, Platform Systems. In this global leadership role, you will be…
Added 4 months ago
T
Senior/Team Lead Full Stack developer (Toronto, hybrid)
TechMagic
Toronto, Ontario
- Full-time
5+ years of experience in full-stack development
Added 4 months ago
EI
Project Director
EBC Inc.
Mississauga, Ontario
- Full-time
Under the supervision of the Vice President of the Civil Operations, the Project Director is fully responsible for all the proposals he will be involved with, with or without the assistance…
Added 4 months ago
SD
Supervisor - General Trades
School District 57 (Prince George)
Prince George, British Columbia
- Full-time
Reporting to the Director of Facility Services, this position is responsible for the supervision and management of employees engaged in specific trades such as carpentry, painting,…
Added 4 months ago
K
Scheduler - Nuclear Construction
Kiewit
Clarington, Ontario
- Full-time
The Scheduler, reporting directly to the Project Controls Director, plays a pivotal role in managing and supporting the scheduling activities for multiple projects within our innovative New…
Added 3 months ago
BA
Director, Internal Audit Analytics & Artificial Intelligence
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
…Collaborative and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse…
Added 2 months ago
K
Senior Project Manager
Kent
Calgary, AB
- Full-time
…quality, and operational excellence. The position reports to the Director of…
Added 3 months ago
YH
Director of Human Resources
York Hills Centre for Children Youth and Families
Aurora, ON
- $110,000 to $130,000 CAD / year
- Full-time
Commitment to employee development through internal and external training and development opportunities.
Added 3 months ago
LL
Social Worker (Temporary)
Langley Lodge
Langley (District), BC
- Up to $44.18 CAD / hour
- Part-time
The Registered Social Worker reports to the Director of Care in coordination of resident admissions, discharges, care conferences, liaison with families and external agencies regarding…
Added 3 months ago
Director, Dynamics CRM & Member Engagement
First West
Langley (District), BC · Langley, BC
We are currently seeking a Director, Dynamics CRM & Member Engagement to join our team.
Added 3 months ago
Project Design Specialist
State Window Corporation
Vaughan, ON
Research, design and develop new products and/or systems by using 2D & 3D Software (AutoCAD, Inventor, 3Ds Max);
Added 3 months ago
F
Service Delivery Manager
Finastra
Mississauga, ON
- Full-time
At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers…
Added 1 month ago
N
VFX Supervisor - Netflix Animation Studios
Netflix
Vancouver, BC
- Full-time
Partner with the Director and Production Designer to implement their creative vision, providing technical oversight on CG complexity and feasibility to deliver the project on schedule and…
Added 3 months ago
ND
Senior Project Manager
Nch’ḵay̓ Development Corporation
West Vancouver, BC
- Full-time
Reporting to the Director, PMO, this role operates with a high degree of professional judgment within an established governance framework, and guide or mentor junior team members on a…
Added 1 month ago
LS
Manager, Building Maintenance and Operations
Law Society of Ontario
Toronto, ON
- Full-time
We value each member of our team and invest in your professional learning and development.
Added 1 month ago
EA
Senior Software Engineer - Generative Engine Tools
Electronic Arts (EA)
Vancouver, BC
- Full-time
As a Senior Software Engineer, you will collaborate with Research Scientists and Engineers to shape how new technologies integrate into core engine architecture. You will translate ideas…
Added 1 month ago
EA
Senior Software Engineer - Networking
Electronic Arts (EA)
Vancouver, BC
- Full-time
As a Senior Software Engineer, you will collaborate with Research Scientists and Engineers to shape how new technologies integrate into core engine architecture. You will translate ideas…
Added 1 month ago
EA
Senior Software Engineer - Backend
Electronic Arts (EA)
Vancouver, BC
- Full-time
As a Senior Software Engineer, you will collaborate with Research Scientists and Engineers to shape how new technologies integrate into backend architecture. You will translate ideas from…
Added 1 month ago
V
Senior Account Executive (AI SaaS, Outbound)
Visualping
Canada
- Full-time
We are seeking an experienced Senior Account Executive who is looking for a fast track Sales Director promotion to hire, build and train our newly created sales outbound team. The team…
Added 1 month ago
OV
Audio Visual Coordinator | Part-Time | Canada Life Place
Oak View Group
London, ON
- $23 to $25 CAD / hour
- Part-time
…infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company…
Added 5 months ago
DS
Directeur(trice) général(e) | Managing Director
Diffusion Solutions Integrees
Montreal, Quebec
- Full-time

Dialpad

Staff Software Engineer

Vancouver, BC, Canada

$216,000 - $252,000 CAD

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Job details

Pay: $216,000 - $252,000 CAD
Posting language: English
Posted: Aug 25, 2026

Original job description

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As a Staff Software Engineer, you’ll own the platformization roadmap for shared services, architecting a plan to decouple existing functionality into highly reusable services. Your impactful work helps improve Dialpad’s developer experience, productivity, security, and scalability.

This position reports to our Senior Director of Platform Engineering and has the opportunity to be based in our Vancouver or Kitchener offices.

What you’ll do

Define a 1-3 year roadmap/vision for Shared Services.
Write clear and complete architectural design documents that are easily understood by other team members.
Provide estimates on technical resources and requirements necessary to plan and begin projects.
Take responsibility for the execution of the Shared Services platformization projects. Assist and drive where necessary to ensure the team meets its delivery milestones.
Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput.
Be widely recognized as the technical expert for a product area. Devise elegant solutions to difficult engineering problems.
Review technical designs to ensure features/products are well integrated and fully meet business needs.
Give larger scale internal demos on new features that you have completed and explain how they fit into the bigger picture.
Continue contributing to fun projects meant to delight users!

Skills you’ll bring

As an experienced backend-focused software engineer, you drive software delivery & operational excellence by turning well-defined business objectives into software systems, having a significant impact on organization-wide output.
Deep experience (with examples) of architecting complex systems across multiple roles throughout your career.
Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent experience.
Strong experience working with distributed systems.
Strong debugging and troubleshooting skills.
Strong communication and collaboration skills.
Experience with highly agile and iterative development processes.
Experience mentoring engineers and helping them grow their skills.
Our Tech Stack: Python backend on Google Cloud Platform (AppEngine, Datastore, BigQuery, Dataflow, Memcache, Cloud Tasks, Pub/Sub), Redis, Elastic Search, Monitoring (Datadog, Grafana), Vue.js/Vuex frontend running natively in Electron, and numerous integrations with third-party services.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range

$216,000 - $252,000 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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More about this job

Responsibilities

Own the platformization roadmap for shared services and architect the decoupling of existing functionality into reusable services. Drive the execution of platform projects to improve developer experience, security, and scalability.

Requirements

Requires deep experience in architecting complex distributed systems and a degree in Computer Science or equivalent. Candidates must possess strong communication skills and a proven track record of mentoring other engineers.

Skills

Backend Engineering
System Architecture
Distributed Systems
Python
Google Cloud Platform
Debugging
Troubleshooting
Agile Development
Mentoring
Technical Design
Roadmap Planning
Shared Services

Benefits

Competitive Salary
Comprehensive Benefits
Equity
Training Program
Inclusive Office Environment

Visa sponsorship

Not detected in the job text

Keywords

Python
Google Cloud Platform
AppEngine
Datastore
BigQuery
Dataflow
Memcache
Cloud Tasks
Pub/Sub
Redis
Elastic Search
Datadog
Grafana
Vue.js
Vuex
Electron
Distributed Systems
Agentic AI
Platform Engineering
Shared Services
System Architecture
Backend
Agile
Scalability
API Design

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