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Added 3 months ago
J
Forward Deployed Engineer, Finance
Jetson
North Vancouver, BC
- Full-time
A builder who ships. Strong engineering fundamentals, good judgment, and a drive to get things into people's hands. You're fluent in TypeScript, Python, or other high-level language,…
Added 3 months ago
J
Forward Deployed Engineer, Supply Chain
Jetson
North Vancouver, BC
- Full-time
A builder who ships. Strong engineering fundamentals, good judgment, and a drive to get things into people's hands. You're fluent in TypeScript, Python, or other high-level language,…
Added 2 months ago
TT
AI/ML Engineer
TC Transcontinental
Mississauga, ON
- Full-time
We are looking for an AI/ML Engineer to work on building a multi-tenant, AI-driven promotional content platform for our customers.
Added 1 month ago
Lead Developer, Tools
2K
Montreal, QC
A Lead Developer focused on pipeline products and data systems. You are a multi-functional engineer who loves building software across all tech stacks. You might develop a data warehouse…
Added 2 months ago
R
Senior Machine Learning Engineer
Remitly
Burnaby, BC
- Full-time
As a Senior Machine Learning Engineer in Remitly's Core AI/ML team, you'll work at the heart of our AI strategy. The Core AI/ML team is responsible for building the foundational machine…
Added 2 months ago
Senior Application Security Engineer
TripleLift
Toronto, ON
The Senior Application Security Engineer plays a critical role in driving secure software development and application security maturity within TripleLift's Engineering and Security…
Added 2 months ago
Physical Design Engineer, AI Accelerator IP
Tenstorrent
Toronto, ON
A hands-on physical design engineer who owns blocks end to end, with a track record of block-level and IP tapeouts on advanced nodes.
Added 2 months ago
Backend Software Product Developer, Ops Planning
HelloFresh
Toronto, ON
We are looking for a midlevel engineer to help implement solutions & write beautiful code, working with various team members as we build out our operation planning infrastructure that…
Added 3 months ago
L
Principal AI/ML Engineer
lululemon
Vancouver, BC
- Full-time
As a Principal AI/ML Engineer, you will define and drive implementation approaches for enterprise-scale AI initiatives that transform how lululemon operates and delivers value. You will…
Added 3 months ago
D
Staff Software Engineer
Dialpad
Vancouver, BC
- Full-time
…work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve…
Added 4 months ago
A
Intermediate Full Stack Software Engineer
AltaML
Edmonton, AB
- $90,000 to $110,000 CAD / year
- Full-time
We are looking for a Full Stack Software Engineer who builds software in an AI-native way - someone who treats Claude and the latest agentic coding tools as a core part of their craft, not…
Added 3 months ago
A
Senior Platform Engineer
AutoTrader.ca
Toronto, ON
- Full-time
…What we care about is a faster, smoother day-to-day for every engineer, and AI is the biggest lever we…
Added 2 months ago
PA
AI Infrastructure Engineer
Palona AI
Toronto, ON
- Full-time
We are looking for an Infrastructure Engineer who combines cloud and reliability depth with strong software engineering judgment. You will build and operate the platform beneath Palona’s AI…
Added 2 months ago
PA
AI Modeling Engineer
Palona AI
Toronto, ON
- Full-time
We are looking for an applied AI Modeling Engineer to improve the intelligence, accuracy, safety, latency, and cost of Palona’s voice and multimodal agents. You will own problems across…
Added 2 months ago
Senior Full Stack API Engineer
Questrade Financial Group
Toronto, ON
We’re looking for our next Senior Fullstack API Engineer. Could It Be You?
Added 3 months ago
L
Sr. Staff Physical Design Engineer
Lightmatter
Toronto, ON
- Full-time
We are seeking a highly skilled Senior Physical Design Engineer to work on the implementation of complex digital blocks. In this role, you will leverage your expertise in advanced process…
Added 3 months ago
EA
Machine Learning Engineer
exacare ai
Canada
- Full-time
We are seeking a highly adaptable, creative, and well-rounded Machine Learning Engineer to join our team. You will own the end-to-end ML lifecycle, from dataset creation and foundational…
Added 2 months ago
Ingénieur DevOps / DevOps Engineer
mthree
Montreal, QC
Added 1 month ago
Staff Security Engineer
Forma.ai
Toronto, ON
As a Staff Security Engineer, you will be a hands-on technical leader strengthening security across Forma's application, cloud infrastructure, development lifecycle, internal systems, and…
Added 2 months ago
W
Senior AI Engineer - Evisort AI
Workday
Vancouver, BC · Toronto, ON · Canada, BC, Vancouver
- Full-time
As a Senior AI Engineer, your primary focus will be building AI features and intelligent agents specifically for the Contract Lifecycle Management (CLM) domain, though you will also be…
Added 3 months ago
TA
Forward Deployed Engineer (Generative AI)
Tiger Analytics
Canada
- Full-time
Tiger Analytics is looking for experienced Forward Deployment Engineer (Generative AI) with Gen AI experience to join our fast-growing advanced analytics consulting firm. Our employees…
Added 3 months ago
TA
Gen AI Engineer
Tiger Analytics
Canada
- Full-time
…Everest, ISG, and others.We are looking for a highly skilled AI Engineer with 7+ years of experience in software engineering, with a heavy focus on Python, AWS infrastructure, and…
Added 2 months ago
H(
Sr. Cloud Platform Engineer
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $103,000 to $153,000 CAD / year
- Full-time
Hands-on experience developing and maintaining automation solutions using Bash, PowerShell, and Python to automate cloud platform administration, standardize infrastructure operations, and…
Added 2 months ago
H(
Sr. Cloud Platform Engineer (Network and Cloud Operations)
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $103,000 to $153,000 CAD / year
- Full-time
Reporting to the Sr. Manager, Cloud Platform, the Sr. Cloud Platform Engineer will be responsible for designing, maintaining and supporting cloud infrastructure and operations for HOOPP’s…
Added 2 months ago
CS
Senior DevOps Engineer
Canadian Solar Inc.
Kitchener, ON
- Full-time
We are seeking a talented Sr DevOps Engineer to join our dynamic team and contribute to the delivery of on-site and cloud-based Energy Management System (EMS) for utility grade systems. The…

Dialpad

Staff Software Engineer

Vancouver, BC, Canada

$216,000 - $252,000 CAD · Full-time

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Applications open in a new tab.

Job details

Pay: $216,000 - $252,000 CAD
Job type: Full-time
Posting language: English
Posted: Jul 27, 2026

Original job description

About Dialpad

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

As a Staff Software Engineer, you’ll own the platformization roadmap for shared services, architecting a plan to decouple existing functionality into highly reusable services. Your impactful work helps improve Dialpad’s developer experience, productivity, security, and scalability.

This position reports to our Senior Director of Platform Engineering and has the opportunity to be based in our Vancouver or Kitchener offices.

What You’ll Do

Define a 1-3 year roadmap/vision for Shared Services.
Write clear and complete architectural design documents that are easily understood by other team members.
Provide estimates on technical resources and requirements necessary to plan and begin projects.
Take responsibility for the execution of the Shared Services platformization projects. Assist and drive where necessary to ensure the team meets its delivery milestones.
Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput.
Be widely recognized as the technical expert for a product area. Devise elegant solutions to difficult engineering problems.
Review technical designs to ensure features/products are well integrated and fully meet business needs.
Give larger scale internal demos on new features that you have completed and explain how they fit into the bigger picture.
Continue contributing to fun projects meant to delight users!

Skills You’ll Bring

As an experienced backend-focused software engineer, you drive software delivery & operational excellence by turning well-defined business objectives into software systems, having a significant impact on organization-wide output.
Deep experience (with examples) of architecting complex systems across multiple roles throughout your career.
Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent experience.
Strong experience working with distributed systems.
Strong debugging and troubleshooting skills.
Strong communication and collaboration skills.
Experience with highly agile and iterative development processes.
Experience mentoring engineers and helping them grow their skills.
Our Tech Stack: Python backend on Google Cloud Platform (AppEngine, Datastore, BigQuery, Dataflow, Memcache, Cloud Tasks, Pub/Sub), Redis, Elastic Search, Monitoring (Datadog, Grafana), Vue.js/Vuex frontend running natively in Electron, and numerous integrations with third-party services.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range

$216,000 - $252,000 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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More about this job

Responsibilities

Own the platformization roadmap for shared services by architecting a plan to decouple functionality into reusable services. Drive the execution of these projects to improve developer experience, security, and scalability.

Requirements

Requires deep experience in architecting complex distributed systems and a degree in Computer Science or equivalent. Candidates must possess strong communication skills and a proven track record of mentoring other engineers.

Skills

Backend Engineering
System Architecture
Distributed Systems
Python
Google Cloud Platform
Debugging
Troubleshooting
Agile Development
Mentoring
Technical Design
Roadmap Planning
Platformization

Benefits

Competitive Salary
Comprehensive Benefits
Equity
Training Program
Inclusive Office Environment

Visa sponsorship

Not detected in the job text

Keywords

Python
Google Cloud Platform
AppEngine
Datastore
BigQuery
Dataflow
Memcache
Cloud Tasks
Pub/Sub
Redis
Elastic Search
Datadog
Grafana
Vue.js
Vuex
Electron
Distributed Systems
Agentic AI
Shared Services
Platform Engineering
Software Architecture
Backend Development
Agile
Iterative Development
SaaS
Cloud Computing

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