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Added 2 months ago
ES
Machine Learning Engineer - EA Sports FC
EA SPORTS
Vancouver, BC
- Full-time
Reporting to the Senior Data Science Manager, we are seeking a full-stack Machine Learning Engineer to operationalize, deploy, and scale high-impact machine learning solutions and…
Added 2 months ago
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Forward Deployed Engineer, Supply Chain
Jetson
Kitchener, ON
- Full-time
We're building a new kind of role to help us scale: the Forward Deployed Engineer (FDE). The title was originally coined for engineers embedded with external customers, and we've pointed…
Added 2 months ago
J
Forward Deployed Engineer, Finance
Jetson
North Vancouver, BC
- Full-time
We're building a new kind of role to help us scale: the Forward Deployed Engineer (FDE). The title was originally coined for engineers embedded with external customers, and we've pointed…
Added 2 months ago
J
Forward Deployed Engineer, Supply Chain
Jetson
North Vancouver, BC
- Full-time
We're building a new kind of role to help us scale: the Forward Deployed Engineer (FDE). The title was originally coined for engineers embedded with external customers, and we've pointed…
Added 2 months ago
AI
Senior Hardware Test Engineer
Aversan Inc.
Mississauga, ON
- $90,000 to $120,000 CAD / year
- Full-time
Experience with C and/or Python programming skills
Added 2 months ago
TT
AI/ML Engineer
TC Transcontinental
Mississauga, ON
- Full-time
…across the retail, education, book and information industries. With agility, creativity and boldness, we design and deliver innovative, high-value products and…
Added 1 month ago
Lead Developer, Tools
2K
Montreal, QC
A Lead Developer focused on pipeline products and data systems. You are a multi-functional engineer who loves building software across all tech stacks. You might develop a data warehouse…
Added 2 months ago
R
Staff Engineer – Software Development, Architecture, Security & Governance
RBC
Toronto, ON
- Full-time
We are seeking a highly skilled and experienced Staff Engineer to join our Enterprise Architecture team, leveraging their expertise in full-stack development, backend engineering, API…
Added 1 month ago
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Senior Machine Learning Engineer
Remitly
Burnaby, BC
- Full-time
…Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend…
Added 1 month ago
Senior Application Security Engineer
TripleLift
Toronto, ON
The Senior Application Security Engineer plays a critical role in driving secure software development and application security maturity within TripleLift's Engineering and Security…
Added 2 months ago
NP
Enterprise AI Engineer
Northland Power Inc.
Toronto, ON
- Full-time
…all by bringing together industry experts to find solutions with an entrepreneurial…
Added 1 month ago
Physical Design Engineer, AI Accelerator IP
Tenstorrent
Toronto, ON
A hands-on physical design engineer who owns blocks end to end, with a track record of block-level and IP tapeouts on advanced nodes.
Added 1 month ago
Backend Software Product Developer, Ops Planning
HelloFresh
Toronto, ON
We are looking for a midlevel engineer to help implement solutions & write beautiful code, working with various team members as we build out our operation planning infrastructure that…
Added 2 months ago
NP
Data Engineer/Architect
Northland Power Inc.
Toronto, ON
- Full-time
…all by bringing together industry experts to find solutions with an entrepreneurial…
Added 2 months ago
C
Senior Data Engineer
CarePartners
London, ON · Waterloo, ON
- Full-time
The Senior Data Engineer is responsible for the design, governance, and ongoing evolution of the organization's enterprise data environment. This role provides leadership in data…
Added 2 months ago
T(
Principal AI/ML Engineer
Tilt (f.k.a. Delphia)
Remote, Canada
- $240,000 to $320,000 USD / year
- Full-time
- Remote
…Ventures, Lerer Hippeau, Cumberland Investments (and more), working with major brokerages and financial data…
Added 2 months ago
L
Principal AI/ML Engineer
lululemon
Vancouver, BC
- Full-time
…platforms and services that enable the enterprise to operate with intelligence at scale. The team leads the design and delivery of a trusted unified data foundation, AI-driven data…
Added 2 months ago
K
Senior AI Engineer - Growth
Kraken
Canada
- Full-time
…offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional…
Added 2 months ago
A
AI and Automation Software Engineer
AMD
Markham, ON
- $187,200 to $280,800 USD / year
- Full-time
Proficiency with one or more of the following languages: Python, C, C++ programming, JavaScript.
Added 2 months ago
D
Staff Software Engineer
Dialpad
Vancouver, BC
- Full-time
Our Tech Stack: Python backend on Google Cloud Platform (AppEngine, Datastore, BigQuery, Dataflow, Memcache, Cloud Tasks, Pub/Sub), Redis, Elastic Search, Monitoring (Datadog, Grafana),…
Added 3 months ago
A
Intermediate Full Stack Software Engineer
AltaML
Edmonton, AB
- $90,000 to $110,000 CAD / year
- Full-time
We are looking for a Full Stack Software Engineer who builds software in an AI-native way - someone who treats Claude and the latest agentic coding tools as a core part of their craft, not…
Added 2 months ago
E
Staff API Engineer
Equinix
Toronto, ON
- Full-time
Works with product teams, analysts, and other engineers to design and build systems and application software that enable a robust, usable API ecosystem. Implements and operates API…
Added 2 months ago
A
Senior Platform Engineer
AutoTrader.ca
Toronto, ON
- Full-time
A big part of that today is making developers more productive with AI, and we're already deep in it. We've driven AI tooling adoption across the company and we're building out the platform…
Added 2 months ago
PA
AI Infrastructure Engineer
Palona AI
Toronto, ON
- Full-time
We are looking for an Infrastructure Engineer who combines cloud and reliability depth with strong software engineering judgment. You will build and operate the platform beneath Palona’s AI…
Added 2 months ago
PA
AI Modeling Engineer
Palona AI
Toronto, ON
- Full-time
Strong Python skills and experience with modern ML tooling such as PyTorch, JAX, Hugging Face, or equivalent systems.

Dialpad

Staff Software Engineer

Vancouver, BC, Canada

$216,000 - $252,000 CAD · Full-time

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Job details

Pay: $216,000 - $252,000 CAD
Job type: Full-time
Posting language: English
Posted: Jul 27, 2026

Original job description

About Dialpad

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

As a Staff Software Engineer, you’ll own the platformization roadmap for shared services, architecting a plan to decouple existing functionality into highly reusable services. Your impactful work helps improve Dialpad’s developer experience, productivity, security, and scalability.

This position reports to our Senior Director of Platform Engineering and has the opportunity to be based in our Vancouver or Kitchener offices.

What You’ll Do

Define a 1-3 year roadmap/vision for Shared Services.
Write clear and complete architectural design documents that are easily understood by other team members.
Provide estimates on technical resources and requirements necessary to plan and begin projects.
Take responsibility for the execution of the Shared Services platformization projects. Assist and drive where necessary to ensure the team meets its delivery milestones.
Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput.
Be widely recognized as the technical expert for a product area. Devise elegant solutions to difficult engineering problems.
Review technical designs to ensure features/products are well integrated and fully meet business needs.
Give larger scale internal demos on new features that you have completed and explain how they fit into the bigger picture.
Continue contributing to fun projects meant to delight users!

Skills You’ll Bring

As an experienced backend-focused software engineer, you drive software delivery & operational excellence by turning well-defined business objectives into software systems, having a significant impact on organization-wide output.
Deep experience (with examples) of architecting complex systems across multiple roles throughout your career.
Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent experience.
Strong experience working with distributed systems.
Strong debugging and troubleshooting skills.
Strong communication and collaboration skills.
Experience with highly agile and iterative development processes.
Experience mentoring engineers and helping them grow their skills.
Our Tech Stack: Python backend on Google Cloud Platform (AppEngine, Datastore, BigQuery, Dataflow, Memcache, Cloud Tasks, Pub/Sub), Redis, Elastic Search, Monitoring (Datadog, Grafana), Vue.js/Vuex frontend running natively in Electron, and numerous integrations with third-party services.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range

$216,000 - $252,000 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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More about this job

Responsibilities

Own the platformization roadmap for shared services by architecting a plan to decouple functionality into reusable services. Drive the execution of these projects to improve developer experience, security, and scalability.

Requirements

Requires deep experience in architecting complex distributed systems and a degree in Computer Science or equivalent. Candidates must possess strong communication skills and a proven track record of mentoring other engineers.

Skills

Backend Engineering
System Architecture
Distributed Systems
Python
Google Cloud Platform
Debugging
Troubleshooting
Agile Development
Mentoring
Technical Design
Roadmap Planning
Platformization

Benefits

Competitive Salary
Comprehensive Benefits
Equity
Training Program
Inclusive Office Environment

Visa sponsorship

Not detected in the job text

Keywords

Python
Google Cloud Platform
AppEngine
Datastore
BigQuery
Dataflow
Memcache
Cloud Tasks
Pub/Sub
Redis
Elastic Search
Datadog
Grafana
Vue.js
Vuex
Electron
Distributed Systems
Agentic AI
Shared Services
Platform Engineering
Software Architecture
Backend Development
Agile
Iterative Development
SaaS
Cloud Computing

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