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Added 1 month ago
Lead Developer, Tools
2K
Montreal, QC
A Lead Developer focused on pipeline products and data systems. You are a multi-functional engineer who loves building software across all tech stacks. You might develop a data warehouse…
Added 2 months ago
R
Staff Engineer – Software Development, Architecture, Security & Governance
RBC
Toronto, ON
- Full-time
Design, build, and maintain scalable backend services using Python, FastAPI, and MongoDB, integrating AI orchestration systems and LLMs from OpenAI, Anthropic, and other providers.
Added 2 months ago
BS
Senior Unreal Developer
BKOM Studios
QC · Québec, Quebec
- Full-time
Knowledge of Python or other scripting languages (an asset);
Added 2 months ago
Senior Application Security Engineer
TripleLift
Toronto, ON
Experience conducting security code reviews across various programming languages (e.g., Python, Java, TypeScript, Go).
Added 2 months ago
NP
Enterprise AI Engineer
Northland Power Inc.
Toronto, ON
- Full-time
Proficiency in Python, JavaScript, REST APIs, and modern software development practices.
Added 2 months ago
Backend Software Product Developer, Ops Planning
HelloFresh
Toronto, ON
Technical Skills: Proficiency in back-end technologies and programming languages (e.g., Python, SQL, Go) and a deep understanding of distributed systems and microservices architecture.
Added 2 months ago
NP
Data Engineer/Architect
Northland Power Inc.
Toronto, ON
- Full-time
Advanced SQL and Python skills for data engineering, automation, and performance optimization.
Added 2 months ago
C
Senior Data Engineer
CarePartners
London, ON · Waterloo, ON
- Full-time
Added 3 months ago
T(
Principal AI/ML Engineer
Tilt (f.k.a. Delphia)
Remote, Canada
- $240,000 to $320,000 CAD / year
- Full-time
- Remote
Added 3 months ago
L
Principal AI/ML Engineer
lululemon
Vancouver, BC
- Full-time
Added 3 months ago
B
AI Tech Lead
BoomerangFX
Mississauga, ON
- $80,000 to $90,000 CAD / year
- Full-time
5+ years of hands-on Python development experience
Added 3 months ago
A
AI and Automation Software Engineer
AMD
Markham, ON
- $187,200 to $280,800 CAD / year
- Full-time
Design, develop, test, and deploy automation solutions using Python and other relevant programming languages.
Added 3 months ago
D
Staff Software Engineer
Dialpad
Vancouver, BC
- Full-time
…reusable services. Your impactful work helps improve Dialpad’s developer experience, productivity, security, and…
Added 4 months ago
A
Intermediate Full Stack Software Engineer
AltaML
Edmonton, AB
- $90,000 to $110,000 CAD / year
- Full-time
Added 3 months ago
F
Senior Director, Pricing
Financeit
Toronto, ON
- $175,000 to $195,000 CAD / year
- Full-time
Experience with predictive analysis (Python or R) is highly preferred
Added 3 months ago
E
Staff API Engineer
Equinix
Toronto, ON
- Full-time
…MCP), SDK and documentation generation workflows, and docs/developer platform engineering (e.g., Docusaurus, Backstage, Confluence) including plugins, upgrades, light theming, and CI/CD.…
Added 3 months ago
A
Senior Platform Engineer
AutoTrader.ca
Toronto, ON
- Full-time
…centralized Kubernetes, managed CI/CD, project templates, and the developer tooling that runs on top of AWS. Our customers are developers. We live "you build it, you run it" and we invest…
Added 3 months ago
B
Director, Internal Audit Analytics & Artificial Intelligence
Brookfield
Toronto, ON
- Full-time
Provide technical direction for Power BI, Alteryx, SQL, Python and LLM tools (Microsoft Copilot, ChatGPT, Claude), including prompt engineering, automation and agents.
Added 2 months ago
M
Senior Manager, Advanced Analytics
MNP
Edmonton, AB · AB · NS
- Full-time
Understanding of one or more is a big plus -CI/CD, cloud devops, containers (kubernetes/Docker, etc.), Python/PySpark/JavaScript;
Added 2 months ago
C
Database developer Smartstream TLM SME Senior Programmer Assistant Vice President
Citi
Mississauga, ON
- Full-time
Added 2 months ago
PA
AI Infrastructure Engineer
Palona AI
Toronto, ON
- Full-time
Our current environment includes Python services, Docker, AWS and selected Azure services, ECS and Lambda workloads, API Gateway, load balancers, relational data systems,…
Added 2 months ago
PA
AI Modeling Engineer
Palona AI
Toronto, ON
- Full-time
Strong Python skills and experience with modern ML tooling such as PyTorch, JAX, Hugging Face, or equivalent systems.
Added 2 months ago
PA
AI Software Engineer, Product
Palona AI
Toronto, ON
- Full-time
Our stack includes Python and FastAPI services, PostgreSQL, TypeScript, React and Next.js applications, real-time voice agents built with LiveKit, cloud infrastructure on AWS, and modern…
Added 2 months ago
P
Software Developer - Talent Community
Portfolio+
Stouffville, ON · Canada - Stouffville, ON
- Full-time
As a Software Developer with Portfolio+, you will play a key role in shaping and enhancing our financial software solutions, empowering customers to achieve their goals. Leveraging your…
Added 2 months ago
Solutions Architect, AI Systems
Viral Nation Inc.
Canada
Write and maintain working code (Python, SQL, APIs) to operationalize models and pipelines - doesn't need to be enterprise-grade, needs to run.

Dialpad

Staff Software Engineer

Vancouver, BC, Canada

$216,000 - $252,000 CAD · Full-time

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Job details

Pay: $216,000 - $252,000 CAD
Job type: Full-time
Posting language: English
Posted: Jul 27, 2026

Original job description

About Dialpad

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

As a Staff Software Engineer, you’ll own the platformization roadmap for shared services, architecting a plan to decouple existing functionality into highly reusable services. Your impactful work helps improve Dialpad’s developer experience, productivity, security, and scalability.

This position reports to our Senior Director of Platform Engineering and has the opportunity to be based in our Vancouver or Kitchener offices.

What You’ll Do

Define a 1-3 year roadmap/vision for Shared Services.
Write clear and complete architectural design documents that are easily understood by other team members.
Provide estimates on technical resources and requirements necessary to plan and begin projects.
Take responsibility for the execution of the Shared Services platformization projects. Assist and drive where necessary to ensure the team meets its delivery milestones.
Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput.
Be widely recognized as the technical expert for a product area. Devise elegant solutions to difficult engineering problems.
Review technical designs to ensure features/products are well integrated and fully meet business needs.
Give larger scale internal demos on new features that you have completed and explain how they fit into the bigger picture.
Continue contributing to fun projects meant to delight users!

Skills You’ll Bring

As an experienced backend-focused software engineer, you drive software delivery & operational excellence by turning well-defined business objectives into software systems, having a significant impact on organization-wide output.
Deep experience (with examples) of architecting complex systems across multiple roles throughout your career.
Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent experience.
Strong experience working with distributed systems.
Strong debugging and troubleshooting skills.
Strong communication and collaboration skills.
Experience with highly agile and iterative development processes.
Experience mentoring engineers and helping them grow their skills.
Our Tech Stack: Python backend on Google Cloud Platform (AppEngine, Datastore, BigQuery, Dataflow, Memcache, Cloud Tasks, Pub/Sub), Redis, Elastic Search, Monitoring (Datadog, Grafana), Vue.js/Vuex frontend running natively in Electron, and numerous integrations with third-party services.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range

$216,000 - $252,000 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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More about this job

Responsibilities

Own the platformization roadmap for shared services by architecting a plan to decouple functionality into reusable services. Drive the execution of these projects to improve developer experience, security, and scalability.

Requirements

Requires deep experience in architecting complex distributed systems and a degree in Computer Science or equivalent. Candidates must possess strong communication skills and a proven track record of mentoring other engineers.

Skills

Backend Engineering
System Architecture
Distributed Systems
Python
Google Cloud Platform
Debugging
Troubleshooting
Agile Development
Mentoring
Technical Design
Roadmap Planning
Platformization

Benefits

Competitive Salary
Comprehensive Benefits
Equity
Training Program
Inclusive Office Environment

Visa sponsorship

Not detected in the job text

Keywords

Python
Google Cloud Platform
AppEngine
Datastore
BigQuery
Dataflow
Memcache
Cloud Tasks
Pub/Sub
Redis
Elastic Search
Datadog
Grafana
Vue.js
Vuex
Electron
Distributed Systems
Agentic AI
Shared Services
Platform Engineering
Software Architecture
Backend Development
Agile
Iterative Development
SaaS
Cloud Computing

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