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Added 2 months ago
Staff Software Engineer (Platform)
Dialpad
Kitchener, ON
As a Staff Software Engineer, you’ll own the platformization roadmap for shared services, architecting a plan to decouple existing functionality into highly reusable services. Your…
Added 3 months ago
S
Senior Data Engineer
ShyftLabs
Toronto, ON
- Full-time
ShyftLabs is seeking an experienced Senior / Lead Data Engineer to lead the design, architecture, and delivery of enterprise-scale data platforms for Fortune 500 organizations. This is a…
Added 2 months ago
J
Senior Software Engineer, Applied AI (Toronto)
Justworks
Toronto, ON
- $188,000 to $242,000 CAD / year
We are seeking a Senior Software Engineer with a strong passion for building AI-native systems in a product environment. The ideal candidate will be able to take ownership of large segments…
Added 3 months ago
VG
Software Engineer - Team Lead (Forward Deployed)
Volaris Group
Mississauga, ON · Canada - Mississauga, ON
- Full-time
We’re looking for a Software Engineer Team Lead (Forward Deployed) to join our customer engineering team as a player/coach. You’ll work directly with enterprise clients to design,…
Added 3 months ago
Q
Sr. Engineer, Machine Learning Software Verification
Qualcomm
Markham, ON
- Full-time
1+ years of Python and other scripting programming
Added 1 month ago
A
Test/Lab Engineer
Actalent
Oakville, ON
- Contract
Our client in the automotive industry, is looking to hire a Test/Lab Engineer.
Added 4 months ago
F
AI Full Stack Engineer
Feathery
Toronto, Ontario
- $90,000 to $140,000 CAD / year
- Full-time
To keep pace with that ambition, we're looking for a Full Stack Engineer to join the AI team and own these capabilities end-to-end.
Added 4 months ago
T
Senior QA Automation Engineer
Tubi
Toronto, Ontario
- Full-time
Tubi is seeking a highly skilled and experienced Senior QA Automation Engineer to lead quality assurance initiatives for our cutting-edge streaming and AI-driven product features. This…
Added 4 months ago
I
Senior AI Software Engineer
iManage
Toronto, Ontario
- Full-time
Being a Senior AI Software Engineer at iManage Means
Added 4 months ago
O
Application Security Engineer
Opendoor
Toronto, Ontario
- Full-time
As our Application Security Engineer, you'll own how we find, prioritize, and drive down application-layer risk across the consumer flows that put cash offers in homeowners’ hands, the…
Added 3 months ago
B
Senior Consultant, Migration Engineer
BDO
Toronto, ON
- Full-time
At BDO, our purpose is helping people thrive. As a Senior Consultant, Migration Engineer, you will join a growing team focused on helping organizations modernize their technology…
Added 3 months ago
A
Sr Associate Software Engineer - Applied AI
Amgen
Burnaby, BC
- Full-time
As a Sr Associate Software Engineer, you will be an integral member of the Applied AI – AI Productivity/Custom GPT Solutions Practice team, which empowers Amgen teams and staff members to…
Added 2 months ago
Staff Software Engineer
Dialpad
Vancouver, BC
As a Staff Software Engineer, you’ll own the platformization roadmap for shared services, architecting a plan to decouple existing functionality into highly reusable services. Your…
Added 3 months ago
W
Principal Software Development Engineer - Applied AI
Wagepoint
Remote, Canada
- $200,000 to $220,000 CAD / year
- Full-time
- Remote
We’re looking for a talented Principal Software Development Engineer - Applied AI, who enjoys tackling hard problems and wants to create meaningful impact for small businesses across…
Added 3 months ago
M
Senior Software Developer, API Platform
Miovision
Remote, Canada
- $150,000 to $170,000 CAD / year
- Full-time
- Remote
…entire product ecosystem. We are looking for a Senior Software Developer to lead the technical execution of our unified API gateway; the high-speed express lane that powers everything from…
Added 1 month ago
A
RF System Verification Engineer
Actalent
Sainte-Anne-de-Bellevue, QC
- Contract
…add payload-focused resources, including one testing-focused engineer and two engineers focused on V&V documentation and requirements…
Added 1 month ago
PC
Sr. Data Engineer - Toronto, ON (Hybrid)
Pozent Corporation
Toronto, ON
- Contract
We are seeking a hands-on Data Engineer to support the Total Fund Management Portfolio Management Technology team. This role focuses on building and optimizing large-scale data processing…
Added 1 month ago
PC
Senior AI Engineer - Toronto, ON
Pozent Corporation
Toronto, ON
- Contract
We are seeking an experienced AI Engineer to design and deliver scalable GenAI solutions. This subcontractor role focuses on building production�?ready AI products using Python, React, and…
Added 4 months ago
E
Senior Software Engineer
Epoch
Canada
- Full-time
Design scalable APIs and backend systems in Python
Added 4 months ago
F
Senior Back End Engineer (Data Platform)
Forma.ai
Toronto, Ontario
- $150,000 to $190,000 CAD / year
- Full-time
As a Senior Engineer, Data Platform, you are expected to operate with strong ownership and sound technical judgment. This includes identifying risks in the work you own, surfacing edge…
Added 4 months ago
E
Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.
Evertz
Burlington, Ontario
- Full-time
The FPGA Design Engineer at Evertz contributes to the development of advanced broadcast equipment used in real-time video and audio production, processing, and transport for Live sports…
Added 1 month ago
A
CCaaS Engineer
Accenture
Toronto, ON · Vancouver, BC · Calgary, AB
- Full-time
A hands-on CCaaS Engineer with deep technical expertise in Amazon Connect and Google Cloud Contact Center AI (CCAI). You are passionate about building scalable, intelligent customer…
Added 3 months ago
E
Staff API Engineer
Equinix
Toronto, ON
- Full-time
…MCP), SDK and documentation generation workflows, and docs/developer platform engineering (e.g., Docusaurus, Backstage, Confluence) including plugins, upgrades, light theming, and CI/CD.…
Added 2 months ago
I
Software Engineer II - Toronto
INSTALILY.AI
Toronto, ON
- $90,000 to $110,000 CAD / year
Build a rapport with the Lead Software Engineer and Head of Product while fostering a culture of continuous learning and improvement
Added 3 months ago
A
Senior Digital Twin Engineer (NVIDIA Omniverse / OpenUSD
Arcadion
Ottawa, ON
- Contract
Strong hands-on OpenUSD (USD Python API, composition arcs, custom schemas).

Dialpad

Staff Software Engineer (Platform)

Kitchener, ON, Canada

$194,500 - $226,750 CAD

Apply About employer

Applications open in a new tab.

Job details

Pay: $194,500 - $226,750 CAD
Posting language: English
Posted: Aug 25, 2026

Original job description

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As a Staff Software Engineer, you’ll own the platformization roadmap for shared services, architecting a plan to decouple existing functionality into highly reusable services. Your impactful work helps improve Dialpad’s developer experience, productivity, security, and scalability.

This position reports to our Senior Director of Platform Engineering and has the opportunity to be based in our Vancouver or Kitchener offices.

What you’ll do

Define a 1-3 year roadmap/vision for Shared Services.
Write clear and complete architectural design documents that are easily understood by other team members.
Provide estimates on technical resources and requirements necessary to plan and begin projects.
Take responsibility for the execution of the Shared Services platformization projects. Assist and drive where necessary to ensure the team meets its delivery milestones.
Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput.
Be widely recognized as the technical expert for a product area. Devise elegant solutions to difficult engineering problems.
Review technical designs to ensure features/products are well integrated and fully meet business needs.
Give larger scale internal demos on new features that you have completed and explain how they fit into the bigger picture.
Continue contributing to fun projects meant to delight users!

Skills you’ll bring

As an experienced backend-focused software engineer, you drive software delivery & operational excellence by turning well-defined business objectives into software systems, having a significant impact on organization-wide output.
Deep experience (with examples) of architecting complex systems across multiple roles throughout your career.
Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent experience.
Strong experience working with distributed systems.
Strong debugging and troubleshooting skills.
Strong communication and collaboration skills.
Experience with highly agile and iterative development processes.
Experience mentoring engineers and helping them grow their skills.
Our Tech Stack: Python backend on Google Cloud Platform (AppEngine, Datastore, BigQuery, Dataflow, Memcache, Cloud Tasks, Pub/Sub), Redis, Elastic Search, Monitoring (Datadog, Grafana), Vue.js/Vuex frontend running natively in Electron, and numerous integrations with third-party services.

For exceptional talent based in Ontario, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in Ontario role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Ontario Salary Range

$194,500 - $226,750 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Apply About employer

More about this job

Responsibilities

You will define the 1-3 year roadmap for shared services and architect plans to decouple existing functionality into reusable services. Additionally, you will drive execution, mentor engineers, and ensure high-quality delivery through well-tested features.

Requirements

Candidates must have deep experience architecting complex systems and strong proficiency in distributed systems. A bachelor's or master's degree in Computer Science or equivalent experience is required.

Skills

Software architecture
Distributed systems
Python
Google Cloud Platform
Backend development
Debugging
Troubleshooting
Mentoring
Agile development
System design
Scalability
Security
API development
Technical leadership
Communication
Collaboration

Benefits

Competitive salary
Comprehensive benefits
Growth opportunities
Training program

Visa sponsorship

Not detected in the job text

Keywords

Staff Software Engineer
Platform Engineering
Shared Services
Python
Google Cloud Platform
AppEngine
Datastore
BigQuery
Dataflow
Memcache
Cloud Tasks
Pub/Sub
Redis
Elastic Search
Datadog
Grafana
Vue.js
Vuex
Electron
Distributed Systems
Software Architecture
Agile
Mentoring
Scalability
Developer Experience
AI Platform
Backend Engineering
System Design
Operational Excellence
Technical Roadmap

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