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Added 20 days ago
Engineering Manager, Platform Infrastructure
OpenTable
Toronto, ON
Hands-on experience in Linux systems administration and practical experience with scripting or automation using Python, Go, or Bash.
Added 1 month ago
Senior Embedded Software Developer
BinSentry
Kitchener, ON
Full-time
As we scale up, we're looking for a Senior Embedded Software Developer to help us build the embedded software that is changing the face of the feed industry.
Added 1 month ago
Senior Applied Machine Learning Developer, Asset Intelligence
MaintainX (An Autodesk Company)
Remote, Canada
Full-time · Remote
We are seeking a highly skilled and motivated Senior Applied Machine Learning Developer to guide the technical direction and architecture of our Predictive Maintenance and Asset…
Added 1 month ago
Technical Lead Data (TGQF)
Ubisoft
Montreal, QC
Full-time
Strong proficiency in one or more of the following languages: Python, PySpark, SQL, and Scala.
Added 1 month ago
Senior Machine Learning Software Engineer
RBC
Toronto, ON · Vancouver, BC
Full-time
We’re looking for an enthusiastic software developer who’s excited by the opportunity of working on challenging problems at the intersection of machine learning and the financial services…
Added 26 days ago
Modern Workplace Engineer - Intune & Endpoint Management
Scotiabank
Toronto, ON · Scarborough, ON
Experience with Python, REST APIs, and cloud automation.
Added 11 days ago
Senior Data Engineer
AppDirect
Montreal, QC
…production data pipelines and models on Snowflake using SQL, Python, and dbt - shipping reliable ELT/transformations, owning quality and performance in…
Added 1 month ago
Staff Software Engineer, GPU Inference
Cerebras Systems
Remote, Canada
Full-time · Remote
Strong programming ability in C++ and Python, including experience with multithreading, concurrency, memory management, and performance-sensitive software.
Added 1 month ago
Full-Stack Developer
Method Integration Inc.
Remote, Canada
$70,000 to $95,000 CAD / year
Full-time · Remote
We're looking for a Full-Stack Developer with 2–5 years of experience who wants their code in front of real businesses every single day.
Added 26 days ago
Staff Software Engineer (Platform)
Dialpad
Kitchener, ON
…reusable services. Your impactful work helps improve Dialpad’s developer experience, productivity, security, and…
Added 3 months ago
Embedded Software Developer, Research & Development
Chemelex
Edmonton, AB
We're looking for a talented Embedded Software Developer to join our team!
Added 1 month ago
Senior Data Engineer
ShyftLabs
Toronto, ON
Full-time
…combines deep hands-on expertise with Databricks, Apache Spark, Python, SQL, and modern cloud platforms with proven experience leading complex data modernization initiatives. You'll play a…
Added 2 months ago
Senior Data Analytics Developer
Maxa
Montreal, QC
✅ You're strong with SQL and Git, and knowledgeable about Python
Added 1 month ago
Software Developer - Core Data
Squarepoint Capital
Montreal, QC
We are looking for talented software engineers with strong Python and/or kdb+/q experience to join our team. You will be part of a collaborative, learning-oriented environment where…
Added 1 month ago
Senior Software Developer - Integration
AMA - Alberta Motor Association
Edmonton, AB · Administration Centre
Full-time
…problems. We could use a passionate techy like you! As a Senior Developer on our Information Services team, you'll design, build, test, and support backend solutions that help AMA deliver…
Added 1 month ago
Senior Software Engineer, Applied AI (Toronto)
Justworks
Toronto, ON
$188,000 to $242,000 CAD / year
Golang, Ruby on Rails, Javascript, Java, C#, Python, VueJS, MySQL, Kafka, AWS, Git, Memcache, Redis, ElasticSearch, Docker, Terraform, Kubernetes, CircleCI, DataDog
Added 1 month ago
Lead Water Resources Engineer/Sr. Modeler
EXP
Brampton, ON
Full-time
Knowledge of scripting or automation tools (Python, MATLAB) for model enhancement.
Added 1 month ago
Software Engineer - Team Lead (Forward Deployed)
Volaris Group
Mississauga, ON · Canada - Mississauga, ON
Full-time
- 7+ years of professional experience in software engineering (Python, TypeScript, Java, .NET, or similar)
Added 1 month ago
IT Manager
Stellar Creative Lab
Vancouver, BC
$100,000 to $120,000 CAD / year
Full-time
Infrastructure as Code (IaC): Architect and maintain automated deployment pipelines across Rocky9 Linux and Windows Server environments using Puppet, Ansible, and Python.
Added 1 month ago
Sr. Engineer, Machine Learning Software Verification
Qualcomm
Markham, ON
Full-time
1+ years of Python and other scripting programming
Added 1 month ago
AI Automation Engineer
Pacific Smoke International Inc
Markham, ON
$100,000 to $120,000 CAD / year
Added 9 days ago
Senior Analyst, Data Science
Omnicom Media
Toronto, ON
Full-time
Proficiency in Python or R for data manipulation, modeling, and visualization (pandas, statsmodels, scikit-learn, or equivalent).
Added 9 days ago
Senior Java & AI Remediation Engineer - ITS5
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Experience Serving as a technical lead, senior developer, development lead, or equivalent.
Added 9 days ago
Investment Analyst, Risk Management
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Emerging technical skills: Exposure to analytical tools, programming languages (e.g., Python, R), SQL, and data visualization (e.g. PowerBI, Tableau) with a demonstrated aptitude and…
Added 9 days ago
Python Developer
Dawn InfoTek
Toronto, ON
Contract
Python Developer – Copilot & AI Agents, Digital Applications

Dialpad

Staff Software Engineer (Platform)

Kitchener, ON, Canada

Pay: $194,500 - $226,750 CAD
Posting language: English
Posted: Aug 25, 2026

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Original job description

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As a Staff Software Engineer, you’ll own the platformization roadmap for shared services, architecting a plan to decouple existing functionality into highly reusable services. Your impactful work helps improve Dialpad’s developer experience, productivity, security, and scalability.

This position reports to our Senior Director of Platform Engineering and has the opportunity to be based in our Vancouver or Kitchener offices.

What you’ll do

Define a 1-3 year roadmap/vision for Shared Services.
Write clear and complete architectural design documents that are easily understood by other team members.
Provide estimates on technical resources and requirements necessary to plan and begin projects.
Take responsibility for the execution of the Shared Services platformization projects. Assist and drive where necessary to ensure the team meets its delivery milestones.
Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput.
Be widely recognized as the technical expert for a product area. Devise elegant solutions to difficult engineering problems.
Review technical designs to ensure features/products are well integrated and fully meet business needs.
Give larger scale internal demos on new features that you have completed and explain how they fit into the bigger picture.
Continue contributing to fun projects meant to delight users!

Skills you’ll bring

As an experienced backend-focused software engineer, you drive software delivery & operational excellence by turning well-defined business objectives into software systems, having a significant impact on organization-wide output.
Deep experience (with examples) of architecting complex systems across multiple roles throughout your career.
Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent experience.
Strong experience working with distributed systems.
Strong debugging and troubleshooting skills.
Strong communication and collaboration skills.
Experience with highly agile and iterative development processes.
Experience mentoring engineers and helping them grow their skills.
Our Tech Stack: Python backend on Google Cloud Platform (AppEngine, Datastore, BigQuery, Dataflow, Memcache, Cloud Tasks, Pub/Sub), Redis, Elastic Search, Monitoring (Datadog, Grafana), Vue.js/Vuex frontend running natively in Electron, and numerous integrations with third-party services.

For exceptional talent based in Ontario, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in Ontario role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Ontario Salary Range

$194,500 - $226,750 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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More about this job

Responsibilities

You will define the 1-3 year roadmap for shared services and architect plans to decouple existing functionality into reusable services. Additionally, you will drive execution, mentor engineers, and ensure high-quality delivery through well-tested features.

Requirements

Candidates must have deep experience architecting complex systems and strong proficiency in distributed systems. A bachelor's or master's degree in Computer Science or equivalent experience is required.

Skills

Software architecture
Distributed systems
Python
Google Cloud Platform
Backend development
Debugging
Troubleshooting
Mentoring
Agile development
System design
Scalability
Security
API development
Technical leadership
Communication
Collaboration

Benefits

Competitive salary
Comprehensive benefits
Growth opportunities
Training program

Visa sponsorship

Not detected in the job text

Keywords

Staff Software Engineer
Platform Engineering
Shared Services
Python
Google Cloud Platform
AppEngine
Datastore
BigQuery
Dataflow
Memcache
Cloud Tasks
Pub/Sub
Redis
Elastic Search
Datadog
Grafana
Vue.js
Vuex
Electron
Distributed Systems
Software Architecture
Agile
Mentoring
Scalability
Developer Experience
AI Platform
Backend Engineering
System Design
Operational Excellence
Technical Roadmap

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