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Added 2 months ago
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Software Engineer (C++) - Platform & Emerging Technologies
Autodesk
Toronto, ON · Montreal, QC
- Full-time
Software Engineer (C++)– Platform & Emerging Technologies
Added 3 months ago
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Senior Data Engineer
OMERS
Toronto, ON · Head Office Toronto
- Full-time
As a key member of the Software Engineering team, the Senior Data Engineer will be hands-on across the full data solution delivery lifecycle, leading the design, development, deployment,…
Added 4 months ago
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RevOps Engineer
Studeo
Remote, Canada
- $80,000 to $120,000 CAD / year
- Full-time
- Remote
A GTM Engineer's Toolkit - Clay and n8n: You build. You've created Clay tables with real enrichment waterfalls, AI columns, API calls, and write-backs into a CRM - and you can show us one…
Added 4 months ago
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FPGA Design Engineer
Evertz
Burlington, Ontario
- Full-time
The FPGA Design Engineer at Evertz contributes to the development of advanced broadcast equipment used in real-time video and audio production, processing, and transport for Live sports…
Added 4 months ago
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Senior Software Engineer - Backend
Evertz
Burlington, Ontario
- Full-time
We are seeking a highly motivated Senior Software Engineer to join our growing engineering team. This role offers an exciting opportunity to design and build scalable, production grade…
Added 4 months ago
SI
R&D Engineering, Staff Engineer
Synopsys Inc
Vancouver, British Columbia
- Full-time
…numerical choice you made last week, and you are the kind of engineer who sees that choice…
Added 3 months ago
Forward Deployed Engineer, Supply Chain
Jetson Home
North Vancouver, BC
A builder who ships. Strong engineering fundamentals, good judgment, and a drive to get things into people's hands. You're fluent in TypeScript, Python, or other high-level language,…
Added 3 months ago
Forward Deployed Engineer, Finance
Jetson Home
North Vancouver, BC
A builder who ships. Strong engineering fundamentals, good judgment, and a drive to get things into people's hands. You're fluent in TypeScript, Python, or other high-level language,…
Added 2 months ago
Modern Workplace Engineer - Intune & Endpoint Management
Scotiabank
Toronto, ON · Scarborough, ON
The Role: Intune Automation Engineer - AI & Modern Workplace
Added 3 months ago
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Staff Software Engineer, GPU Inference
Cerebras Systems
Remote, Canada
- Full-time
- Remote
We are hiring a Software Engineer to productionize and optimize our GPU serving stack, working across our custom inference APIs, the vLLM serving runtime, the AMD ROCm software stack, and…
Added 2 months ago
Staff Software Engineer (Platform)
Dialpad
Kitchener, ON
…work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve…
Added 3 months ago
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Senior Data Engineer
ShyftLabs
Toronto, ON
- Full-time
ShyftLabs is seeking an experienced Senior / Lead Data Engineer to lead the design, architecture, and delivery of enterprise-scale data platforms for Fortune 500 organizations. This is a…
Added 3 months ago
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Senior Software Engineer, Applied AI (Toronto)
Justworks
Toronto, ON
- $188,000 to $242,000 CAD / year
We are seeking a Senior Software Engineer with a strong passion for building AI-native systems in a product environment. The ideal candidate will be able to take ownership of large segments…
Added 3 months ago
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Software Engineer - Team Lead (Forward Deployed)
Volaris Group
Mississauga, ON · Canada - Mississauga, ON
- Full-time
We’re looking for a Software Engineer Team Lead (Forward Deployed) to join our customer engineering team as a player/coach. You’ll work directly with enterprise clients to design,…
Added 1 month ago
A
Test/Lab Engineer
Actalent
Oakville, ON
- Contract
Our client in the automotive industry, is looking to hire a Test/Lab Engineer.
Added 4 months ago
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AI Full Stack Engineer
Feathery
Toronto, Ontario
- $90,000 to $140,000 CAD / year
- Full-time
To keep pace with that ambition, we're looking for a Full Stack Engineer to join the AI team and own these capabilities end-to-end.
Added 4 months ago
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Senior QA Automation Engineer
Tubi
Toronto, Ontario
- Full-time
Tubi is seeking a highly skilled and experienced Senior QA Automation Engineer to lead quality assurance initiatives for our cutting-edge streaming and AI-driven product features. This…
Added 4 months ago
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Senior AI Software Engineer
iManage
Toronto, Ontario
- Full-time
Being a Senior AI Software Engineer at iManage Means
Added 4 months ago
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Cloud Security Engineer
Opendoor
Toronto, Ontario
- Full-time
As our Cloud Infrastructure Security Engineer, you'll own the security of everything Opendoor runs on including multi-account AWS, Kubernetes clusters, the identity plane connecting every…
Added 4 months ago
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Application Security Engineer
Opendoor
Toronto, Ontario
- Full-time
As our Application Security Engineer, you'll own how we find, prioritize, and drive down application-layer risk across the consumer flows that put cash offers in homeowners’ hands, the…
Added 4 months ago
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QA Automation Engineer
Tubi
Toronto, Ontario
- Full-time
Tubi is seeking a highly skilled and experienced QA Automation Engineer to lead quality assurance initiatives for our cutting-edge streaming and AI-driven product features. This pivotal…
Added 3 months ago
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Sr Associate Software Engineer - Applied AI
Amgen
Burnaby, BC
- Full-time
As a Sr Associate Software Engineer, you will be an integral member of the Applied AI – AI Productivity/Custom GPT Solutions Practice team, which empowers Amgen teams and staff members to…
Added 2 months ago
Staff Software Engineer
Dialpad
Vancouver, BC
…work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve…
Added 3 months ago
BS
Tech Lead - ToolHound
Beacon Software
Remote, Canada
- Full-time
- Remote
Lead and grow the team. Mentor the current engineer, raise their ceiling, and establish the best practices.
Added 3 months ago
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Senior Software Developer, API Platform
Miovision
Remote, Canada
- $150,000 to $170,000 CAD / year
- Full-time
- Remote
…development experience in Kotlin and/or Java (preferred), or Go, Python, or C, paired with hands-on experience in cloud-native ecosystems, AWS infrastructure, and…

Dialpad

Staff Software Engineer (Platform)

Kitchener, ON, Canada

$194,500 - $226,750 CAD

Apply About employer

Applications open in a new tab.

Job details

Pay: $194,500 - $226,750 CAD
Posting language: English
Posted: Aug 25, 2026

Original job description

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As a Staff Software Engineer, you’ll own the platformization roadmap for shared services, architecting a plan to decouple existing functionality into highly reusable services. Your impactful work helps improve Dialpad’s developer experience, productivity, security, and scalability.

This position reports to our Senior Director of Platform Engineering and has the opportunity to be based in our Vancouver or Kitchener offices.

What you’ll do

Define a 1-3 year roadmap/vision for Shared Services.
Write clear and complete architectural design documents that are easily understood by other team members.
Provide estimates on technical resources and requirements necessary to plan and begin projects.
Take responsibility for the execution of the Shared Services platformization projects. Assist and drive where necessary to ensure the team meets its delivery milestones.
Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput.
Be widely recognized as the technical expert for a product area. Devise elegant solutions to difficult engineering problems.
Review technical designs to ensure features/products are well integrated and fully meet business needs.
Give larger scale internal demos on new features that you have completed and explain how they fit into the bigger picture.
Continue contributing to fun projects meant to delight users!

Skills you’ll bring

As an experienced backend-focused software engineer, you drive software delivery & operational excellence by turning well-defined business objectives into software systems, having a significant impact on organization-wide output.
Deep experience (with examples) of architecting complex systems across multiple roles throughout your career.
Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent experience.
Strong experience working with distributed systems.
Strong debugging and troubleshooting skills.
Strong communication and collaboration skills.
Experience with highly agile and iterative development processes.
Experience mentoring engineers and helping them grow their skills.
Our Tech Stack: Python backend on Google Cloud Platform (AppEngine, Datastore, BigQuery, Dataflow, Memcache, Cloud Tasks, Pub/Sub), Redis, Elastic Search, Monitoring (Datadog, Grafana), Vue.js/Vuex frontend running natively in Electron, and numerous integrations with third-party services.

For exceptional talent based in Ontario, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in Ontario role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Ontario Salary Range

$194,500 - $226,750 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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More about this job

Responsibilities

You will define the 1-3 year roadmap for shared services and architect plans to decouple existing functionality into reusable services. Additionally, you will drive execution, mentor engineers, and ensure high-quality delivery through well-tested features.

Requirements

Candidates must have deep experience architecting complex systems and strong proficiency in distributed systems. A bachelor's or master's degree in Computer Science or equivalent experience is required.

Skills

Software architecture
Distributed systems
Python
Google Cloud Platform
Backend development
Debugging
Troubleshooting
Mentoring
Agile development
System design
Scalability
Security
API development
Technical leadership
Communication
Collaboration

Benefits

Competitive salary
Comprehensive benefits
Growth opportunities
Training program

Visa sponsorship

Not detected in the job text

Keywords

Staff Software Engineer
Platform Engineering
Shared Services
Python
Google Cloud Platform
AppEngine
Datastore
BigQuery
Dataflow
Memcache
Cloud Tasks
Pub/Sub
Redis
Elastic Search
Datadog
Grafana
Vue.js
Vuex
Electron
Distributed Systems
Software Architecture
Agile
Mentoring
Scalability
Developer Experience
AI Platform
Backend Engineering
System Design
Operational Excellence
Technical Roadmap

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