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Added 1 month ago
Senior Software Engineer/ Software Developer (Backend)
PlayStation Global
Waterloo, ON
We are seeking a Senior Backend Software Engineer to help define the architecture, services, data models, and technical standards that power our new consumer experiences.
Added 2 months ago
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Principal Engineer - Retail Systems
lululemon
Vancouver, BC
- Full-time
As a Principal Engineer, you will define the technical vision and implementation approach for major technology initiatives across lululemon’s global retail systems landscape. You will serve…
Added 3 months ago
X
Lead Software Engineer (Mobile Native)
Xsolla
Canada
- Full-time
You're a senior mobile engineer with 6+ years of experience building native iOS and Android apps using Swift, Kotlin, and/or React Native, with a proven track record of shipping commercial…
Added 1 month ago
Director, Developer Platform & Experience
Motive
Vancouver, BC
Motive is moving to an AI-driven development lifecycle. Agents that plan, generate, test, review, and help operate our systems - with engineers directing the work rather than typing all of…
Added 2 months ago
S
Senior Front End Engineer
SuiteSpot
Toronto, ON
- Full-time
We are hiring a Senior Front End Engineer to help us build world-class front-end applications that enable our customers to operate more efficiently and effectively. You will play a pivotal…
Added 3 months ago
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Staff Software Engineer
Dialpad
Vancouver, BC
- Full-time
…is backed by Andreessen Horowitz, GV, ICONIQ Capital, and…
Added 3 months ago
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Intermediate RF Engineer
Evertz
Burlington, ON
- Full-time
We are seeking an experienced Senior RF Engineer to lead the design, integration, and verification of advanced RF systems including RF routers, fiber extenders, DIFI based RF over IP and…
Added 3 months ago
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Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.
Evertz
Burlington, ON
- Full-time
We are seeking an experienced Senior RF Engineer to lead the design, integration, and verification of advanced RF systems including RF routers, fiber extenders, DIFI based RF over IP and…
Added 3 months ago
FH
Senior Software Engineer - Fullstack
Function Health
Canada
- Full-time
As a Senior Full Stack Developer on the imaging team, you will be a technical leader who architects, builds, and scales the web platforms that power our cancer‑screening experience. You’ll…
Added 3 months ago
O
Senior Quality Assurance (QA) Engineer
Oncoustics
Toronto, Ontario
- Full-time
The senior quality assurance (QA) engineer will lead test efforts for Oncoustics’ clinical solutions. This includes building test automation systems, ensuring quality efforts across our…
Added 3 months ago
HH
Senior Quality Engineer
Hinge Health
Remote, Canada
- $90,400 to $135,600 CAD / year
- Full-time
- Remote
Join the team reimagining how people interact with Hinge Health’s computer vision–powered experiences. As a Senior Quality Engineer on the Computer Vision User Experience team, you’ll drive…
Added 4 months ago
SC
Ingénieur Systèmes Spatial (Senior)
SII Canada
Montreal, Quebec
- Full-time
Définir les stratégies et plans de vérification ainsi que les procédures de test
Added 2 months ago
Staff Software Engineer (Platform)
Dialpad
Kitchener, ON
…is backed by Andreessen Horowitz, GV, ICONIQ Capital, and…
Added 4 months ago
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Senior Automation Engineer
Tubi
Toronto, Ontario
- Full-time
We are looking for a talented Automation Engineer to join our Automation Engineering team in Toronto. In this role, you will be responsible for designing and implementing automated tests…
Added 4 months ago
T
Senior QA Automation Engineer
Tubi
Toronto, Ontario
- Full-time
Tubi is seeking a highly skilled and experienced Senior QA Automation Engineer to lead quality assurance initiatives for our cutting-edge streaming and AI-driven product features. This…
Added 2 months ago
Staff Software Engineer
Dialpad
Vancouver, BC
…is backed by Andreessen Horowitz, GV, ICONIQ Capital, and…
Added 3 months ago
BS
Tech Lead - ToolHound
Beacon Software
Remote, Canada
- Full-time
- Remote
Lead and grow the team. Mentor the current engineer, raise their ceiling, and establish the best practices.
Added 4 months ago
H
Senior Mobile Engineer I (Hybrid)
Homebase
Toronto, Ontario
- $130,000 to $160,000 CAD / year
- Full-time
As a Senior Mobile Engineer I, you’ll build high-quality, high-performance experiences on our tablet apps (Android and iPad) that help small business owners reclaim time, reduce chaos, and…
Added 3 months ago
N
Tech Lead Software Engineer
Nubank
Remote, Canada
- Full-time
- Remote
…joining Nubank will be able to learn from our team. The software engineer is focused on software development with Clojure as the main programming language (We will teach you Clojure). Main…
Added 3 months ago
N
Senior Customer Support Engineer
Nokia
Canada
- Full-time
We have a lot of interaction between Antwerp, California, Ottawa, Bangalore & the UK as our test and development environment is shared. In light of a rapidly growing customer base spread…
Added 4 months ago
A
Staff Design Engineer, Canada
Ashby
Canada
- Full-time
Design Engineer - This posting covers both Mid and Senior levels. You have 2+ years of continuous experience (e.g., internships don’t count) as an Engineer or a Designer. You have good…
Added 4 months ago
C
Senior Consultant, SailPoint ISC
Cyderes
Toronto, Ontario
- $130,000 to $150,000 CAD / year
- Full-time
The Senior Consultant, SailPoint, is a customer-facing consultant responsible for implementing the technical deployments of IAM solutions at Cyderes. They work on customer projects,…
Added 3 months ago
EM
Intermediate RF Engineer
Evertz Microsystems Limited
Burlington, ON
- Full-time
We are seeking an experienced Senior RF Engineer to lead the design, integration, and verification of advanced RF systems including RF routers, fiber extenders, DIFI based RF over IP and…
Added 3 months ago
M
Director, Platform Engineering
Maple
Toronto, ON
- Full-time
In this role, you'll stand up a new team whose customer is every other engineer at Maple. You'll own the developer experience end to end: CI/CD, deployment automation, observability,…
Added 3 months ago
N
Senior Software Engineer
Nubank
Remote, Canada
- Full-time
- Remote
…joining Nubank will be able to learn from our team. The software engineer is focused on software development with Clojure as main programming language (We will teach you Clojure). Main…

Dialpad

Staff Software Engineer (Platform)

Kitchener, ON, Canada

$194,500 - $226,750 CAD

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Job details

Pay: $194,500 - $226,750 CAD
Posting language: English
Posted: Aug 25, 2026

Original job description

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As a Staff Software Engineer, you’ll own the platformization roadmap for shared services, architecting a plan to decouple existing functionality into highly reusable services. Your impactful work helps improve Dialpad’s developer experience, productivity, security, and scalability.

This position reports to our Senior Director of Platform Engineering and has the opportunity to be based in our Vancouver or Kitchener offices.

What you’ll do

Define a 1-3 year roadmap/vision for Shared Services.
Write clear and complete architectural design documents that are easily understood by other team members.
Provide estimates on technical resources and requirements necessary to plan and begin projects.
Take responsibility for the execution of the Shared Services platformization projects. Assist and drive where necessary to ensure the team meets its delivery milestones.
Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput.
Be widely recognized as the technical expert for a product area. Devise elegant solutions to difficult engineering problems.
Review technical designs to ensure features/products are well integrated and fully meet business needs.
Give larger scale internal demos on new features that you have completed and explain how they fit into the bigger picture.
Continue contributing to fun projects meant to delight users!

Skills you’ll bring

As an experienced backend-focused software engineer, you drive software delivery & operational excellence by turning well-defined business objectives into software systems, having a significant impact on organization-wide output.
Deep experience (with examples) of architecting complex systems across multiple roles throughout your career.
Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent experience.
Strong experience working with distributed systems.
Strong debugging and troubleshooting skills.
Strong communication and collaboration skills.
Experience with highly agile and iterative development processes.
Experience mentoring engineers and helping them grow their skills.
Our Tech Stack: Python backend on Google Cloud Platform (AppEngine, Datastore, BigQuery, Dataflow, Memcache, Cloud Tasks, Pub/Sub), Redis, Elastic Search, Monitoring (Datadog, Grafana), Vue.js/Vuex frontend running natively in Electron, and numerous integrations with third-party services.

For exceptional talent based in Ontario, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in Ontario role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Ontario Salary Range

$194,500 - $226,750 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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More about this job

Responsibilities

You will define the 1-3 year roadmap for shared services and architect plans to decouple existing functionality into reusable services. Additionally, you will drive execution, mentor engineers, and ensure high-quality delivery through well-tested features.

Requirements

Candidates must have deep experience architecting complex systems and strong proficiency in distributed systems. A bachelor's or master's degree in Computer Science or equivalent experience is required.

Skills

Software architecture
Distributed systems
Python
Google Cloud Platform
Backend development
Debugging
Troubleshooting
Mentoring
Agile development
System design
Scalability
Security
API development
Technical leadership
Communication
Collaboration

Benefits

Competitive salary
Comprehensive benefits
Growth opportunities
Training program

Visa sponsorship

Not detected in the job text

Keywords

Staff Software Engineer
Platform Engineering
Shared Services
Python
Google Cloud Platform
AppEngine
Datastore
BigQuery
Dataflow
Memcache
Cloud Tasks
Pub/Sub
Redis
Elastic Search
Datadog
Grafana
Vue.js
Vuex
Electron
Distributed Systems
Software Architecture
Agile
Mentoring
Scalability
Developer Experience
AI Platform
Backend Engineering
System Design
Operational Excellence
Technical Roadmap

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