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Added 4 mins ago
Director HR, Total Rewards
Celestica International LP
Toronto, ON
The Director HR, Total Rewards (Sales Incentive Program) is responsible for the design, implementation, and ongoing evaluation of Celestica's compensation and benefits programs including…
Added 32 mins ago
Technologue Méthodes (ÉLectronique) / Methods Technologist (Electronics)
Actalent
Sainte-Anne-de-Bellevue, QC
$75,000 to $99,000 CAD / year
Full-time
Fournir un soutien technique aux équipes de fabrication à titre d'expert(e) de contenu ou de ressource technique.
Added 32 mins ago
Senior Policy Advisor
Health | Santé
Toronto, ON
$86,379 to $127,288 CAD / year
Temporary
We're seeking a self-starting, collaborative, results-oriented professional to provide expert policy analysis and project management expertise in support of key strategic initiatives. The…
Added 1 hour ago
Director - Global Procurement, Store Development & Facilities
lululemon
Vancouver, BC
Full-time
Project Management: Manages complex projects, producing multiple project deliverables simultaneously. Uses advanced techniques to manage projects, including control and reporting strategies…
Added 1 hour ago
Manager, Financial Planning & Analysis (12-month contract)
Champion Petfoods
AB · CPE-Champion Petfoods Holding Inc. (Edmonton)
Full-time
Prepare monthly financial and operational KPI (key performance indicators) reporting, and monthly management report packages to key stakeholders.
Added 1 hour ago
Consultant, Business Systems Analysis
CIBC
Toronto, ON
Full-time
Team Management- Support end-to-end project implementation as a subject matter expert, and provide guidance to a diverse team of technology and project professionals. Maintain a…
Added 1 hour ago
Intégrateur en Aérostructure / Airframe Integration
Airbus
Montreal, QC · Mirabel, QC
Full-time
Compétence Numérique : Maîtrise de niveau expert de CATIA V5 et des outils de gestion du cycle de vie des produits (par exemple, ENOVIA).
Added 1 hour ago
Account Executive - Small Store
CONA Services
ON · Halifax, ON
…This role requires a combination of sales expertise, account management, customer onboarding, project management, contract negotiation, and cross-functional collaboration to achieve…
Added 1 hour ago
Account Executive - Small Store
CONA Services
ON · Halifax, ON
…This role requires a combination of sales expertise, account management, customer onboarding, project management, contract negotiation, and cross-functional collaboration to achieve…
Added 1 hour ago
Manager, Financial Planning & Analysis (12-month contract)
Mars
AB · CPE-Champion Petfoods Holding Inc. (Edmonton)
Full-time
Prepare monthly financial and operational KPI (key performance indicators) reporting, and monthly management report packages to key stakeholders.
Added 1 hour ago
Digital Consulting Associate, Oracle Cloud ERP
Huron
Toronto, ON
Full-time
Skilled relationship builders, our Associates are responsible for project work stream delivery, work plan management, analytics, reporting and client interface/presentations. They…
Added 1 hour ago
Supervisor, Site Plan Review - Contract/Job Rotation up to 10 months
City of Burlington
Burlington, ON
$114,971 to $143,713 CAD / year
Contract
…between sites and/or City facilities. Strong organizational, project management and change management skills are…
Added 1 hour ago
LAA-26-64- Indigenous Legal Services Counsel
Legal Aid Alberta
Edmonton, AB
Leadership, management, or project experience considered an asset
Added 1 hour ago
Corporate Lead - Procurement & Risk Management
The City of Red Deer
Red Deer, AB
Considerable skill in project and program management
Added 2 hours ago
Senior Advisor, Research Contracts and Agreements
University of Ottawa
Ottawa, ON · Tabaret Hall
Full-time
Advisory Services and Contract Development: Provides researchers with expert advice and professional support in the development, negotiation, and management of research contracts and…
Added 2 hours ago
Postdoctoral Researcher (Dr Brown's Lab)
McGill University
Life Sciences Bldg .
Full-time
…including live imaging methods to diverse biological problems. The project will involve studies to understand the role of paxillin phosphorylation in regulating cell migration. The focus…
Added 2 hours ago
Winter Supervisor, Maintenance (Beechville/Bedford)
The Government of Nova Scotia
NS
…supervising snow and ice control activities. We rely on your expert planning and organizational skills to assist with the effective use of equipment and…
Added 2 hours ago
Cyber Security Risk Director
Fidelity Canada
Toronto, ON
Full-time
…Investments Canada (FIC) and Fidelity Canada Institutional Management (FCIM)). The Director will be a certified subject matter expert in cyber security risk who provides strategic advisory…
Added 2 hours ago
Learning & Development Manager
Indigo Books & Music
Toronto, ON
$100,000 to $125,000 CAD / year
Full-time
Continuously monitor and integrate emerging trends, technology and innovations in learning and development to enhance program effectiveness and learner experience.
Added 2 hours ago
Maintenance and Reliability Contractor – Canada
EFESO Management Consultants - Americas
Canada
Contract
EFESO Management Consultants is looking for Maintenance and Reliability Contract Professionals to provide expert advice and services to organizations on optimizing their maintenance and…
Added 2 hours ago
Air Systems/Pneumatics Engineer
StafinGo
Dorval, QC
$45 to $60 CAD / hour
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…systèmes aéronautiques. Le titulaire du poste agira à titre d’expert technique dans le domaine de la pneumatique et collaborera étroitement avec les équipes multidisciplinaires, les…
Added 2 hours ago
Senior Research Director, Customer Success - Automotive
NielsenIQ
Toronto, ON
Full-time
Serve as a subject matter expert on the U.S. and Canadian automotive markets, bringing relevant industry trends and context into data interpretation and client recommendations.
Added 3 hours ago
Learning & Development Manager
Indigo
Toronto, ON
$100,000 to $125,000 CAD / year
Full-time
Continuously monitor and integrate emerging trends, technology and innovations in learning and development to enhance program effectiveness and learner experience.
Added 3 hours ago
Senior Accountant
Aston Carter
Vaughan, ON
$90,000 to $100,000 CAD / year
Full-time
…applicable standards. This role serves as a subject matter expert for shared services accounting and accounts payable processes, supports financial reporting and analysis, and drives…
Added 3 hours ago
Learning and Development Designer III
TD
Ottawa, ON · Mississauga, ON · Markham, ON
Full-time
Act as a Subject Matter Expert with both practical and technical expertise in all areas of instructional design and development for all learning approaches

Diamond

Account Director (Hybrid)

Toronto, ON, M9B 1H7, Canada

Job type: Full-time
Posting language: English
Posted: Sep 29, 2026

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Original job description

POSITION: Account Director

DEPARTMENT: Account Management

REPORTS TO: Group Account Director

Who is Diamond?

We’re a strategic, creative-led group of people working hand in hand to solve problems for some really great brands – among other things. We don’t follow any set of rules. In fact, we’re constantly breaking them. We’re not afraid to take risks. Or to go all in. We go above and beyond what’s asked. And are never satisfied. We always look ahead – changing as the industry changes. We love problems above channels. Insights above fads. And creativity above all else. Sound like you? Join us.

Some of the things we do:

Social Media + Digital + Content + Experiential + Events + Activations + Promotions + Design + Insights + Strategy + Brand + Advertising

experiencediamond.com

CLIENT MANAGEMENT TEAM:

The Client Management team functions as our clients’ strategic advisors and partners. They represent our clients’ needs and build efficient cross-functional teams to deliver on all work flowing through the Agency to deliver against those needs. They are responsible for ensuring all the work aligns with the clients’ brand, objectives and budgets. They will work with all departments to ensure that client’s expectations are met and that the agency operates at profitable levels.

They are responsible for maintaining and growing the client relationship. They are responsible for identifying new opportunities for the agency to pursue that will help drive growth. Ultimately, the function accountable for all aspects of the client experience throughout the entire project cycle. Accountable for delivering the in-year fiscal plan.

POSITION SUMMARY:

The Account Director will own and lead the overarching client relationship on a defined portion of business, potentially with multiple clients across multiple categories/industries. They will be directly responsible for the ‘delivery’ of the active projects as well as be more forward planning focused initiatives. Through having a rich understanding of the client’s business and brand they are responsible for identifying opportunities to drive growth for the client and thus the agency.

IDEAL PROFILE:

You are by nature a collaborative, savvy integrated marketer who thrives on tackling business and brand challenges from a holistic perspective. You thrive on and have experience in full funnel marketing and potentially even have client slide experience to leverage. You have experience leading top brands towards getting the most value out of their marketing investment across all marketing channels. You have proven strength in analytical and strategic thinking. You understand the consumer brand journey across multiple touchpoints and how to best facilitate discussions internally and with clients so that sound marketing decisions can be made. Married with this is your ability to recognize strategically sound creative ideas with potential to deliver on your client’s objectives. You are able to build cross-functional teams to solve unique challenges and you are a proven leader capable of mentoring and growing the careers of your direct reports. Most importantly, you have a passion for building brands, big ideas and of course, creativity!

DETAILED RESPONSIBILITIES:

Client Relationship Management

Develop a trusted advisor relationship with clients and key stakeholders
Demonstrate confidence and industry expertise as the day-to-day voice of the Agency
Anticipate potential relationship or expectation issues, advising upper management in time to act proactively
Work with the GAD in the development of an annual Client Development Plan and produce monthly client forecasts

Project Orchestration and Execution

Ownership and accountability over program budgets and profitability
Lead the development of all client-facing presentations
Lead and/or support internal meetings with department heads to identify the right resources to address all client asks.
Lead and/or support developing project SOWs, budgets, WBS, Trackers, and Reports & Reconciliation
Ongoing organizing and setting clear expectations in regard to tasks and deliverables
Timely development of key client contact reports

Strategic Account Planning

Be an expert in your client’s business – key issues, opportunities, strategies
Working alongside your partners in strategy, facilitate the deconstruction of client brand and business challenges in order to develop actionable strategies that are then translated into actionable creative briefs.
Work closely with the Strategy and Creative teams to ensure strategically sound and powerful creative output.
Able to provide a range of alternatives for client and agency decision-making
Display marketing curiosity and willingness to push your own thinking and the agency’s work in new directions
Identify and support the organic development of incremental business with existing clients
Proactively elevates risks and works collaboratively with senior management to build solutions.
Lead, mentor and develop direct reports including providing clear on-going performance feedback (when role includes direct report)

QUALIFICATIONS:

Must-have:

Minimum of 10 years of marketing experience.
At least 3-5 years in a client-facing services role in an agency environment
Minimum 3 years of people management experience
Experience working on large consumer-facing brands
Expert at storytelling and building impactful and influential strategy and creative concept presentations.
Strong understanding of strategic marketing and business principles
Strong understanding of the current media landscape and understand how to apply that understanding to holistic and integrated solutions for brands.
Extensive hands-on experience in the ever-changing digital landscape
Proven success leading team-based projects
Self-motivated with quantifiable success in marketing and/or retaining and growing brand and/or client portfolios.
Strong planning and organizational skills: time-management, working to critical paths, budgeting, delegating, facilitating meetings, multi-tasking, attention to detail, follow up, etc.
Love building relationships and getting to know clients

Nice-to-have:

Client-side experience an asset, particularly Tier 1 CPG
Planning experience a significant asset

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More about this job

Responsibilities

The Account Director owns and leads the overarching client relationship, ensuring the delivery of active projects and forward-planning initiatives. They are responsible for driving agency growth by identifying new opportunities and maintaining profitable client partnerships.

Requirements

Candidates must have a minimum of 10 years of marketing experience, including 3-5 years in an agency client-facing role and 3 years of people management. Strong strategic thinking, digital landscape expertise, and proven success in leading team-based projects are essential.

Skills

Account management
Strategic planning
Integrated marketing
Budgeting
Project management
Team leadership
Mentoring
Digital marketing
Brand strategy
Presentation skills
Analytical thinking
Storytelling
Cross-functional collaboration
Marketing strategy
Client development

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Strategic Planning
Integrated Marketing
Digital Marketing
Brand Strategy
Budgeting
Project Management
Team Leadership
Mentoring
Marketing Strategy
Client Development
Full Funnel Marketing
CPG
Agency
Creative Strategy
Media Landscape
SOW
WBS
Client-facing
Stakeholder Management
Business Development
Marketing Investment
Consumer Brand Journey
Cross-functional Teams
Performance Feedback
Strategic Advisor
Accountable
Growth
Collaboration

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