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Diamond

Account Director (Hybrid)

Toronto, ON, M9B 1H7, Canada

Job type: Full-time
Posting language: English
Posted: Sep 29, 2026

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Original job description

POSITION: Account Director

DEPARTMENT: Account Management

REPORTS TO: Group Account Director

Who is Diamond?

We’re a strategic, creative-led group of people working hand in hand to solve problems for some really great brands – among other things. We don’t follow any set of rules. In fact, we’re constantly breaking them. We’re not afraid to take risks. Or to go all in. We go above and beyond what’s asked. And are never satisfied. We always look ahead – changing as the industry changes. We love problems above channels. Insights above fads. And creativity above all else. Sound like you? Join us.

Some of the things we do:

Social Media + Digital + Content + Experiential + Events + Activations + Promotions + Design + Insights + Strategy + Brand + Advertising

experiencediamond.com

CLIENT MANAGEMENT TEAM:

The Client Management team functions as our clients’ strategic advisors and partners. They represent our clients’ needs and build efficient cross-functional teams to deliver on all work flowing through the Agency to deliver against those needs. They are responsible for ensuring all the work aligns with the clients’ brand, objectives and budgets. They will work with all departments to ensure that client’s expectations are met and that the agency operates at profitable levels.

They are responsible for maintaining and growing the client relationship. They are responsible for identifying new opportunities for the agency to pursue that will help drive growth. Ultimately, the function accountable for all aspects of the client experience throughout the entire project cycle. Accountable for delivering the in-year fiscal plan.

POSITION SUMMARY:

The Account Director will own and lead the overarching client relationship on a defined portion of business, potentially with multiple clients across multiple categories/industries. They will be directly responsible for the ‘delivery’ of the active projects as well as be more forward planning focused initiatives. Through having a rich understanding of the client’s business and brand they are responsible for identifying opportunities to drive growth for the client and thus the agency.

IDEAL PROFILE:

You are by nature a collaborative, savvy integrated marketer who thrives on tackling business and brand challenges from a holistic perspective. You thrive on and have experience in full funnel marketing and potentially even have client slide experience to leverage. You have experience leading top brands towards getting the most value out of their marketing investment across all marketing channels. You have proven strength in analytical and strategic thinking. You understand the consumer brand journey across multiple touchpoints and how to best facilitate discussions internally and with clients so that sound marketing decisions can be made. Married with this is your ability to recognize strategically sound creative ideas with potential to deliver on your client’s objectives. You are able to build cross-functional teams to solve unique challenges and you are a proven leader capable of mentoring and growing the careers of your direct reports. Most importantly, you have a passion for building brands, big ideas and of course, creativity!

DETAILED RESPONSIBILITIES:

Client Relationship Management

Develop a trusted advisor relationship with clients and key stakeholders
Demonstrate confidence and industry expertise as the day-to-day voice of the Agency
Anticipate potential relationship or expectation issues, advising upper management in time to act proactively
Work with the GAD in the development of an annual Client Development Plan and produce monthly client forecasts

Project Orchestration and Execution

Ownership and accountability over program budgets and profitability
Lead the development of all client-facing presentations
Lead and/or support internal meetings with department heads to identify the right resources to address all client asks.
Lead and/or support developing project SOWs, budgets, WBS, Trackers, and Reports & Reconciliation
Ongoing organizing and setting clear expectations in regard to tasks and deliverables
Timely development of key client contact reports

Strategic Account Planning

Be an expert in your client’s business – key issues, opportunities, strategies
Working alongside your partners in strategy, facilitate the deconstruction of client brand and business challenges in order to develop actionable strategies that are then translated into actionable creative briefs.
Work closely with the Strategy and Creative teams to ensure strategically sound and powerful creative output.
Able to provide a range of alternatives for client and agency decision-making
Display marketing curiosity and willingness to push your own thinking and the agency’s work in new directions
Identify and support the organic development of incremental business with existing clients
Proactively elevates risks and works collaboratively with senior management to build solutions.
Lead, mentor and develop direct reports including providing clear on-going performance feedback (when role includes direct report)

QUALIFICATIONS:

Must-have:

Minimum of 10 years of marketing experience.
At least 3-5 years in a client-facing services role in an agency environment
Minimum 3 years of people management experience
Experience working on large consumer-facing brands
Expert at storytelling and building impactful and influential strategy and creative concept presentations.
Strong understanding of strategic marketing and business principles
Strong understanding of the current media landscape and understand how to apply that understanding to holistic and integrated solutions for brands.
Extensive hands-on experience in the ever-changing digital landscape
Proven success leading team-based projects
Self-motivated with quantifiable success in marketing and/or retaining and growing brand and/or client portfolios.
Strong planning and organizational skills: time-management, working to critical paths, budgeting, delegating, facilitating meetings, multi-tasking, attention to detail, follow up, etc.
Love building relationships and getting to know clients

Nice-to-have:

Client-side experience an asset, particularly Tier 1 CPG
Planning experience a significant asset

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More about this job

Responsibilities

The Account Director owns and leads the overarching client relationship, ensuring the delivery of active projects and forward-planning initiatives. They are responsible for driving agency growth by identifying new opportunities and maintaining profitable client partnerships.

Requirements

Candidates must have a minimum of 10 years of marketing experience, including 3-5 years in an agency client-facing role and 3 years of people management. Strong strategic thinking, digital landscape expertise, and proven success in leading team-based projects are essential.

Skills

Account management
Strategic planning
Integrated marketing
Budgeting
Project management
Team leadership
Mentoring
Digital marketing
Brand strategy
Presentation skills
Analytical thinking
Storytelling
Cross-functional collaboration
Marketing strategy
Client development

Visa sponsorship

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Keywords

Account Management
Strategic Planning
Integrated Marketing
Digital Marketing
Brand Strategy
Budgeting
Project Management
Team Leadership
Mentoring
Marketing Strategy
Client Development
Full Funnel Marketing
CPG
Agency
Creative Strategy
Media Landscape
SOW
WBS
Client-facing
Stakeholder Management
Business Development
Marketing Investment
Consumer Brand Journey
Cross-functional Teams
Performance Feedback
Strategic Advisor
Accountable
Growth
Collaboration

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