Account Executive

Company Description Diamond Packaging Supplies Ltd. is a growing packaging solutions provider serving a diverse range of industries from its location in Scarborough, ON. The company focuses on delivering reliable, cost-effective packaging products and services tailored to customer needs. Team members work closely with clients to understand their operations and recommend solutions that support efficiency and brand presentation. Diamond Packaging Supplies Ltd. values collaboration, integrity, and consistent service quality, offering opportunities for professional growth in a dynamic, customer-focused environment.

Role Description This is a full-time, on-site Account Executive role based in Scarborough, ON. The Account Executive manages a portfolio of customers, builds long-term relationships, and serves as a primary point of contact for packaging product inquiries and orders. Day-to-day responsibilities include identifying new business opportunities, preparing quotes, processing orders, and coordinating with internal teams to ensure accurate and timely delivery. The role involves conducting sales calls and meetings, tracking account performance, resolving service issues, and maintaining up-to-date records in CRM or other systems. The Account Executive also prepares reports, contributes to sales planning, and supports continuous improvement of customer experience and sales processes.

Qualifications

• Strong customer relationship management skills, including the ability to build trust, understand client needs, and provide responsive follow-up.
• Proficiency in sales and account management activities, such as prospecting, lead qualification, negotiation, and closing business.
• Solid communication and interpersonal skills, with the ability to present information clearly and collaborate effectively with colleagues and customers.
• Comfort with using digital tools and software (e.g., CRM platforms, Microsoft Office or Google Workspace, order management systems).
• Organizational and time-management abilities, including attention to detail, prioritization of multiple accounts, and consistent record-keeping.
• Previous experience in B2B sales, packaging, manufacturing, or a related industry is an asset.
• Ability to work on-site in Scarborough, ON, and to travel locally to customer locations as needed.
• Post-secondary education in business, marketing, or a related field, or equivalent professional experience.