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Diamond Property Services

Front Desk Night Associate

Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 2 years of Concierge/Security experience (required)
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Overview

We are seeking a dedicated and professional Front Desk Associate to join our team. The ideal candidate will serve as the first point of contact for residents and visitors, providing exceptional customer service in a residential environment.

Duties

Greet residents and visitors warmly, ensuring a positive first impression.
Meets and greets residents; checks guests and service providers in/out.
Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.
Responds to call-outs by scheduling a replacement or filling in 24 hours a day.
Oversees and schedules all Front Desk staff for building.
Maintains schedules and timesheets/cards for payroll purposes.
Keeps track of activity logs, incident reports for the Manager’s review.
Works closely with the Front Desk Associates and assists to fill shifts when needed.
Provides training for all new hires assigned to property.
Assists in investigations, tape/log reviews for any unusual incidents.
Monitors Emergency Response System.
Monitors and controls Electronic Security Control Systems.
Responds to emergency situations in a timely and efficient manner
Monitors and controls access to the building.
Maintains daily log, records and forms.
Resolves and follows-up on all complaints/issues.
Maintains a safe and secure environment throughout the building/property(s).
Follows safety procedures and maintains a safe work environment.
May be assigned other duties by the on-site property manager.

If you are passionate about providing outstanding service and have the skills necessary for this role, we encourage you to apply for the Front Desk Associate position.

Experience

Works independently, with minimized supervision.
Demonstrates excellent customer service, communication and time management skills.
2 years of Concierge/Security experience (required)
Experience handling telephone-based interactions.
Experience communicating clearly with residents, visitors, or service providers.
Experience responding calmly and efficiently to emergencies.

Schedule

8 hour shift
Night shift
Weekends as needed

Language

English (required)

Licence/Certification

Security License (required)

Eligibility

Eligible to work in Canada.

Diamond offers benefits including 80% dental and vision coverage after a 3-month probation period, along with opportunities for growth.

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More about this job

Responsibilities

The Front Desk Night Associate serves as the primary point of contact for residents and visitors while managing building security and emergency response procedures. The role also involves scheduling staff, maintaining logs, and ensuring a safe environment through diligent monitoring of security systems.

Requirements

Candidates must have at least 2 years of experience in concierge or security roles and possess a valid security license. Strong communication skills and the ability to work independently during night shifts are essential for this position.

Skills

Customer service
Security operations
Emergency response
Access control
Staff scheduling
Time management
Communication
Incident reporting
Record keeping
Conflict resolution
Training
Electronic security systems

Benefits

Dental coverage
Vision coverage
Opportunities for growth

Visa sponsorship

Not detected in the job text

Keywords

Front Desk
Concierge
Security
Security License
Customer Service
Emergency Response System
Access Control
Electronic Security Control Systems
Incident Reports
Staff Scheduling
Payroll
Night Shift
Residential
Building Management
Safety Procedures

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