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Diebold Nixdorf

Senior Service Operations Security Technician- Locksmith

Edmonton, AB, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Service Operations Security.
Posting language: English
Posted: Nov 3, 2026

Original job description

Provides on-site maintenance and repair services for DN customers. Performs services on assigned products including safes / chests, vaults, safe deposit boxes, after-hours depository, mechanical and electronic locks, general locksmithing, vacuum air tubes - including under-counter teller equipment - and security vestibules. Responds to service calls in an accurate and timely manner.

Responsibilities

Serves as a senior level Service Operations technician.
Works with customers and / or fellow team members to analyze complex problems and perform detailed needs assessments.
Performs advanced level service on various products, including safes / chests, vaults, safe deposit boxes, after-hours depository, mechanical and electronic locks, multivendor VAT systems, etc.
Provides technical guidance to help others resolve issues and determine the root cause, helping insure non-recurrence.
Leads by example with service call prioritization, call handling, call closure procedures and parts management.
Recommends and helps implement service and process improvement procedures.

Qualifications

Education or equivalent work experience required.
Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Service Operations Security.
Good business English skills (Written and spoken).
Licensed Locksmith in the Province

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

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More about this job

Responsibilities

The Senior Service Operations Security Technician will perform maintenance and security services on banking and retail hardware. This role involves ensuring the secure and efficient operation of physical security systems for global financial and retail clients.

Requirements

The candidate should possess advanced technical skills in locksmithing and security operations. Experience in a field service environment is expected to support the company's global service delivery standards.

Skills

Locksmithing
Security systems
Hardware maintenance
Technical troubleshooting
Field service
Physical security
Customer service
Equipment repair

Visa sponsorship

Not detected in the job text

Keywords

Locksmith
Security Technician
Service Operations
Banking Technology
Retail Solutions
Hardware Maintenance
Physical Security
Field Service
Diebold Nixdorf
Technical Support
Security Systems

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