Jobs in Canada

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Added 1 min ago
F
Staff Security Engineer
Float
Remote, Canada
- Full-time
- Remote
…more than it buys. We write our own detections, run our own agent platform, and fix things at the root. Float's engineers build quickly and we don't run big security gates, so your job is…
Added 16 mins ago
LH
Guest Service Agent
Level Hotels & Furnished Suites
Vancouver, BC
- $21 to $24 CAD / hour
- Full-time
Must have excellent customer service and interpersonal skills
Added 16 mins ago
DI
Manager, Product Support
Dig Insights
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…One: the processes, the knowledge, the systems, and the AI agent that sits in front of our customers. This is not simply a respond-to-tickets role. You’ll focus on building and optimizing…
Added 16 mins ago
AC
Vice President Finance
Assiniboine Credit Union
Winnipeg, MB
- Full-time
Acts as a change agent, consulting on organizational projects with a focus on providing financial analysis and information
Added 16 mins ago
VI
Mortgage Agent
VentaCo Inc.
Toronto, ON · North York, ON
- Full-time
A licensed Ontario Mortgage Agent, or a candidate who has completed the required mortgage agent education and is preparing to become licensed.
Added 17 mins ago
VH
Front Desk Agent - Mountaineer Lodge
Vantage Hotels
AB · Mountaineer Lodge, Lake Louise, Alberta
- Full-time
Must have legal work status in Canada · There will be morning, afternoon and night shifts
Added 17 mins ago
D
Agent, Product administration
Desjardins
Levis, QC
- Full-time
As a product administration agent, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts. You perform clerical and…
Added 17 mins ago
D
Advisory Agent, Member and Client Experience
Desjardins
Saint-Joseph-du-Lac, QC
- Part-time
As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome,…
Added 31 mins ago
JI
Senior Technical Editor
J.D. Irving, Limited
NS · Dartmouth, NS
- Full-time
Edit, format, and review technical publications and documentation for the In‑Service Support (ISS) contract (Halifax Class Design Agent).
Added 31 mins ago
A
Agent de gestion de l'approvisionnement (Commandes) /Supply Management Officer (Ordering)
Airbus
Montreal, QC · Mirabel, QC
- Full-time
Le programme d'avions commerciaux A220 recherche Agent de la Gestion de l'Approvisionnement pour rejoindre notre équipe de Procurement Operations Airframe basée à Mirabel (Québec, Canada),…
Added 46 mins ago
P
Toronto Parking Authority - Director, Human Resources
Phelps
Toronto, ON
- Full-time
…municipal parking operator in North America. A City Board and Agent of the City, TPA is mandated to construct, operate, manage, and maintain the City’s public bike share program, municipal…
Added 46 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Act as a change agent, continuously challenging the status quo and driving improvements
Added 1 hour ago
U
Insurance Business Analyst
UST
ON · Ontario, Canada
- Full-time
Distribution: agent and broker channel strategy, embedded insurance, digital direct-to-consumer
Added 1 hour ago
AI
SQL Database Administrator
Apptoza Inc.
Vancouver, BC
- Full-time
Administer installation, configuration, upgrades, patching, migrations, cloning, refreshes, SQL Agent jobs, storage and capacity.
Added 1 hour ago
AI
Microsoft 365 Technical Lead / SharePoint & Power Platform Lead
Apptoza Inc.
Vancouver, BC
- Full-time
…administration/development, Power Apps and Power Automate delivery, Copilot Studio agent enablement, governance, integrations, production support, documentation and team…
Added 1 hour ago
UM
Prompt Specialist
Ubisoft Montréal
Montreal, QC
- Full-time
Added 1 hour ago
CI
Data Engineer
Citylitics Inc.
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Working knowledge of agent patterns (tool use, multi-step workflows, retrieval/RAG, MCP) and their production tradeoffs, such as cost, latency, and failure modes
Added 1 hour ago
P
May 2027 - US Corporate Tax (US CPA) - 4 month Co-op - Vancouver
PwC
Vancouver, BC
- Full-time
At PwC, our people in tax focus on helping clients navigate the complexities of operating across borders · You'll help businesses optimize their tax positions and navigate complex cross-border issues from strategy to execution
Added 1 hour ago
T
Software Engineer III - IVR
TD
Toronto, ON
- Full-time
Knowledge of UCCE / ICM (Integration of CVP IVR Applications with UCCE Routing Scripts, DNIS ,Queuing to Skillgroup, CTI Variables, Finesse Agent Desktop)
Added 1 hour ago
D
Advisory Agent, Member and Client Experience
Desjardins
Saint-Hyacinthe, QC
- Part-time
As a member and client experience advisory agent at Caisse Desjardins de la Région de Saint-Hyacinthe, you help give members and clients a better experience, and ensure that they are…
Added 1 hour ago
D
Client Financial Services Agent
Desjardins
Saint-Félicien, QC · Caisse Desjardins du Domaine-du-Roy
- Full-time
As a client financial services agent, you work closely with advisors and provide personalized support to members and clients. You help advisors deliver services and maintain business…
Added 1 hour ago
LN
Lead Continuous Improvement Engineer
Legrand, North & Central America
Mississauga, ON
- Full-time
…activities, and standard work development. Acts as a change agent by coaching employees and leaders on Lean principles, daily management practices, and Legrand values. Monitors results…
Added 1 hour ago
AC
Ramp Agent
Air Canada
Toronto, ON · Etobicoke, ON
- Full-time
Added 1 hour ago
FS
Centralized Operations Reservations (CORE) Agent
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Toronto
- Full-time
Smart Serve Certification is required · Successful candidates must possess legal work authorization in Canada
Added 2 hours ago
AC
Vice President, Finance
Assiniboine Credit Union
Winnipeg, MB
- Full-time
Acts as a change agent, consulting on organizational projects with a focus on providing financial analysis and information

Dig Insights

Manager, Product Support

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 13, 2026
Experience: 4+ years of relevant experience, including experience in customer support, customer experience, or a similar function.
Posting language: English
Posted: Nov 13, 2026

Original job description

Dig Insights is an innovation intelligence company that helps brands find the next sources of growth for their business, and predict which opportunities are most likely to be successful. We’ve been around for 16+ years, and we’ve taken our expertise in innovation insights and turned it into a technology-driven, predictive model for consumer brands.

Our clients span verticals including CPG, QSR, retail, technology, financial services, and telecommunications. Our work is led by a team of over 250 strategists, insights consultants, developers, and data scientists. We work for a global client base out of offices in Toronto, Chicago, London, and Singapore.

Since we started in 2010, we’ve been focused on setting a new standard for the insights industry – challenging the traditional model and building for what comes next. That means hiring people who are bright, creative, resourceful, and kind. People who succeed at Dig are curious, question established norms and are passionate about helping our clients to move their businesses forward. If you want to join a team that takes themselves just seriously enough to produce great work, we’d love to welcome you.

As we continue to grow, both geographically and in our expertise, we are looking for people who want to join a high-growth and highly collaborative company.

About the role

As Manager, Product Support, you’ll own the support experience for Dig One: the processes, the knowledge, the systems, and the AI agent that sits in front of our customers. This is not simply a respond-to-tickets role. You’ll focus on building and optimizing how support works, keeping our knowledge accurate and well structured for both customers and AI, and resolving the issues that requires a human in the loop. You’ll partner closely with Product, Tech, Commercial Enablement, Operations, Customer Success, and Finance, and bring the voice of the customer into roadmap discussions. This role reports to the SVP, Commercial Strategy and Operations, and is based at our Toronto HQ.

Responsibilities

Your primary responsibilities will include, but are not limited to:

Support Operations & Systems

Design, implement, and continuously improve support processes that enhance the customer experience, and lead initiatives to scale Dig One.
Tag and report on tickets, analyze support metrics (including CSAT and deflection), and run root cause analysis on recurring issues to drive permanent fixes.
Resolve tickets that reach a human after AI Agent intervention, and escalate severe issues quickly to Finance, CS, or Tech.
Design and maintain Messenger flows, recommended content, and routing from self-serve help to ticket creation.
Manage Intercom configuration and integrations, and provide input on contract and renewal.
Partner with Compliance, Trust, and Security on data deletion, security questionnaires, and account access requests.

Knowledge Management, Help Center & AI Agent

Own the Help Center, including its structure, information architecture, branding, and tone as the product and positioning evolve.
Create and continuously improve documentation for new features, onboarding (including Academy), best practices, and the Publishing Program, with how-to videos and imagery, to drive ticket deflection.
Align with Knowledge Management so documentation and messaging stay consistent across the organization.
Structure and refine support knowledge so the AI agent can retrieve, interpret, and act on it, partnering with Enablement, GTM Ops, and Tech to improve agent skills, tools, and knowledge.

Product, Tech & Operations Collaboration

Diagnose technical issues, log them in Jira with scope, priority, and urgency, and triage to the right team. Work with Tech to minimize client impact and manage internal communications.
Maintain the known-issues list and workarounds.
Be the voice of the customer: connect feature requests and pain points to Product and Tech to inform prioritization.
Own release readiness: test new features pre-launch, assess support impact, and sign off that docs, GTM initiatives, and agent content are ready.
Check in regularly with Operations on system performance to spot patterns early, proactively contact external users when needed, contribute to improving the Velocity Algorithm, and support Enablement and Agile Solutions with templates and the question library.

In-Platform Communications

Manage banners, messages, and tooltips, including incident and outage communications, and drive adoption of new features through proactive in-product messaging.
Publish product release and patch notes.
Run the NPS survey and follow up on low scores, escalating to CS.

Experience, skills and requirements

4+ years of relevant experience, including experience in customer support, customer experience, or a similar function.
University degree or post-graduate program in a relevant field (Business, Communications, Information Management, or other).
Excellent written and oral communication skills in English, with the ability to write clear, well-structured documentation.
Experience with process design and optimization, and with knowledge management or help center ownership.
Experience with support platforms such as Intercom (or similar), including configuration, workflows, and reporting.
Experience with AI tools and comfortable applying them to support workflows, including improving AI agent performance.
Experience collaborating with Product and Tech teams, including diagnosing issues and logging them in tools like Jira.
Strong cross-functional collaboration skills, with the ability to influence without direct authority.
Able to work in a fast-paced, dynamic environment.
Ability to meet tight deadlines while maintaining close attention to detail.
Ability to work independently and with a team.

Work Perks:

A hybrid-remote work environment, where employees have the flexibility to work remotely or from one of our offices
Unlimited vacation policy
Reimbursement for health and wellness classes/memberships and continuous learning
RRSP / 401K employer matching program
Offices in Toronto and Chicago, located steps to public transportation in the downtown core
Regular social events such as charity poker nights, trivia events, team building days, and more!

To find out more about us visit us at www.diginsights.com.

Our culture is built on 5 core values: Energy, Excellence, Evolution, Equality and Empathy. We believe that our success is dependent on the diverse talents, skills, and ideas of its staff. We are committed to creating an inclusive work environment and encourage applications from all qualified candidates including those in the BIPOC and LGBTQ communities, and from people with disabilities.

We thank you for your interest in Dig Insights, however, only candidates who are chosen for an interview will be contacted.

Apply on LinkedIn About employer

More about this job

Responsibilities

Own and improve the Dig One support experience, including support processes, Intercom systems, ticket resolution, help-center content, and AI-agent knowledge. Collaborate with Product, Tech, Operations, and other teams to triage issues, communicate releases and incidents, represent customer needs, and improve product adoption and support outcomes.

Requirements

Requires at least four years of relevant experience in customer support, customer experience, or a similar function, along with a relevant university degree or post-graduate program. Candidates should have experience with support platforms, process optimization, knowledge management, AI tools, and collaboration with Product and Tech teams, as well as strong communication and organizational skills.

Skills

Customer Support
Customer Experience
Support Operations
Process Design And Optimization
Knowledge Management
Help Center Ownership
Intercom Configuration
AI Agent Optimization
Technical Issue Diagnosis
Jira
Ticket Reporting And Analysis
Root Cause Analysis
Documentation Writing
Product And Technology Collaboration
Cross-Functional Collaboration
In-Platform Communications

Benefits

Hybrid-Remote Work Environment
Unlimited Vacation
Health And Wellness Reimbursement
RRSP / 401(k) Employer Matching
Social Events

Visa sponsorship

Not detected in the job text

Keywords

Dig One
Intercom
Jira
AI Agent
Help Center
Knowledge Management
Support Operations
Customer Experience
Customer Support
Ticket Deflection
CSAT
NPS
Root Cause Analysis
Messenger Flows
Support Metrics
Information Architecture
Release Readiness
Product Releases
Patch Notes
Incident Communications
Data Deletion
Security Questionnaires
Account Access Requests
Agile Solutions
Velocity Algorithm
Publishing Program
Customer Success
Commercial Enablement
Market Research

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Work requirements

Jobs in Canada