Jobs in Canada

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Added 20 mins ago
DI
Manager, Product Support
Dig Insights
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…consultants, developers, and data scientists. We work for a global client base out of offices in Toronto, Chicago, London, and…
Added 20 mins ago
GJ
Marketing Director
Great Jobs Canada
Toronto, ON
- $150,000 to $200,000 CAD / year
- Full-time
The Marketing Director will be responsible for developing and delivering the agency's overall marketing strategy, raising its profile, strengthening its brand and supporting business growth.
Added 20 mins ago
ZR
General Manager
Zajac Ranch
Mission, BC
- Full-time
Lead and oversee all day-to-day Ranch operations, including programming, rentals, hospitality services, and guest experience.
Added 20 mins ago
T
Relationship Manager
TD
Mount Forest, ON
- Full-time
Lead all aspects of relationship management for an assigned portfolio
Added 20 mins ago
T
Product Manager
TD
Toronto, ON
- Full-time
May lead business plans leveraging Acquisition and Segments teams to increase new account growth and track P&L impact
Added 20 mins ago
TM
General Manager
The Mel Jr. & Marty Zajac Foundation
Mission, BC
- Full-time
Lead and oversee all day-to-day Ranch operations, including programming, rentals, hospitality services, and guest experience.
Added 34 mins ago
B
Manager, Client Engagement
BrandActive
Toronto, ON
- $100,000 to $150,000 CAD / year
- Contract
Lead internal projects and client-facing (or conference call) meetings.
Added 34 mins ago
ST
Respite Worker
Strides Toronto
Toronto, ON
- $25.64 to $29.86 CAD / hour
- Part-time
THE “MUST HAVES”
Added 50 mins ago
MR
Director Oncology Pipeline
MedAccess Recruiters
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Our client is seeking an experienced commercial oncology leader to provide the Canadian commercial perspective across a broad portfolio of novel oncology assets and indications from early…
Added 50 mins ago
PH
Project Director, Major Civil Program - Permanent - 4327
Parker Huggett - A Division of LRO Staffing
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…scheduling alongside the owner, before a final price is set. Our client wants the Project Director who leads that pursuit to be the one who delivers…
Added 50 mins ago
BV
Search Engine Optimization Specialist
Brand Vision
Toronto, ON · Greater Toronto Area, Canada
- $65,000 to $80,000 CAD / year
- Full-time
We’re looking for an SEO Specialist to own SEO strategy and execution across multiple client accounts. You’ll work across different industries, identify opportunities to improve organic…
Added 50 mins ago
QT
Senior Director, Information Technology (Transformation, AI & Enterprise Systems)
Quantum Technology Recruiting Inc. (QTR)
Toronto, ON
- $180,000 to $200,000 CAD / year
- Full-time
Our client, a growing Canadian organization with operations across multiple provinces, is looking for a Senior IT Director to lead its technology strategy and support the next stage of its…
Added 50 mins ago
MT
CNC Programming Manager
Modern Technical Staffing Inc.
Guelph, ON
- $140,000 to $160,000 CAD / year
- Full-time
Our client is a precision manufacturing company seeking a CNC Programming Manager to lead CNC programming, machining process development, and manufacturing performance initiatives across…
Added 50 mins ago
UKG Pro WFM Timekeeping Lead- Manager
EY
Toronto, ON · Montreal, QC · Vancouver, BC · Edmonton, AB · AB · Calgary, AB
To qualify for the role, you must have:
Added 50 mins ago
UKG Pro WFM Technical Integrations (Dell Boomi Lead)- Manager
EY
Winnipeg, MB · Toronto, ON · Montreal, QC · Quebec, QC · Saskatoon, SK · Halifax, NS · St. John's, NL · London, ON · Vancouver, BC · Victoria, BC · Edmonton, AB · Ottawa, ON · Dieppe, NB · ON · AB · Waterloo, ON · Calgary, AB
To qualify for the role, you must have:
Added 50 mins ago
CI
Identity and Access Management Consultant (Contract)
CoreFactor Inc.
ON · Etobicoke Northwest (Clairville / Humberwood / Woodbine Downs / West Humber / Kipling Heights / Rexdale / Elms / Tandridge / Old Rexdale), Ontario
- Contract
The Identity and Access Management Consultant will lead our clients IAM strategy, governance, transformation, and operations. The role is accountable for strengthening identity governance,…
Added 1 hour ago
IF
Senior Vice President, Wealth Management
Innovation Federal Credit Union
SK
- Full-time
…responsible for developing and executing the long-term Wealth strategy, leading a high-performing team of leaders and advisors, and delivering exceptional client experiences while…
Added 1 hour ago
U
Insurance Business Analyst
UST
ON · Ontario, Canada
- Full-time
Underwriting and pricing: rating model refresh, underwriting workbenches, risk selection, appetite strategy
Added 1 hour ago
OI
Manager, Business Information and Analytics
Ottawa International Airport Authority YOW / Administration de l'aéroport international d'Ottawa YOW
Ottawa, ON
- Full-time
This role is responsible to lead the Authority’s enterprise reporting, performance measurement, business intelligence and analytics capabilities. The position serves as a strategic partner…
Added 1 hour ago
C
Identity and Access Management Consultant (Contract)
CoreFactor
Toronto, ON · Etobicoke, ON
- Contract
The Identity and Access Management Consultant will lead our clients IAM strategy, governance, transformation, and operations. The role is accountable for strengthening identity governance,…
Added 1 hour ago
AI
ServiceNow Solution Architect (ITSM, ITOM, CMDB, SecOps)
Apptoza Inc.
Vancouver, BC
- Full-time
…capabilities. The role defines architecture, governance, integration strategy, data model, platform roadmap, upgrade approach and delivery…
Added 1 hour ago
C
Chef(fe) de service, Service à la clientèle Nethris
CGI
Montreal, QC
- Full-time
The client offers all in one cloud based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction…
Added 1 hour ago
UO
Employer Relations Specialist
University of Calgary
Calgary, AB
- Full-time
Develop a comprehensive business development strategy by conducting ongoing research on potential employers in relevant industry sectors and programs on campus that require targeted…
Added 1 hour ago
Technology Lead
Infosys
ON
As a Technology Lead, you will act as a validation and quality assurance expert and review the functionality of existing systems. You will conduct requirement analysis, define test strategy…
Added 1 hour ago
D
Market Development Manager
Desjardins
Saguenay, QC
- Full-time
Ensure the quality of services and business relationships, and manage the member/client experience.

Dig Insights

Manager, Product Support

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 13, 2026
Experience: 4+ years of relevant experience, including experience in customer support, customer experience, or a similar function.
Posting language: English
Posted: Nov 13, 2026

Original job description

Dig Insights is an innovation intelligence company that helps brands find the next sources of growth for their business, and predict which opportunities are most likely to be successful. We’ve been around for 16+ years, and we’ve taken our expertise in innovation insights and turned it into a technology-driven, predictive model for consumer brands.

Our clients span verticals including CPG, QSR, retail, technology, financial services, and telecommunications. Our work is led by a team of over 250 strategists, insights consultants, developers, and data scientists. We work for a global client base out of offices in Toronto, Chicago, London, and Singapore.

Since we started in 2010, we’ve been focused on setting a new standard for the insights industry – challenging the traditional model and building for what comes next. That means hiring people who are bright, creative, resourceful, and kind. People who succeed at Dig are curious, question established norms and are passionate about helping our clients to move their businesses forward. If you want to join a team that takes themselves just seriously enough to produce great work, we’d love to welcome you.

As we continue to grow, both geographically and in our expertise, we are looking for people who want to join a high-growth and highly collaborative company.

About the role

As Manager, Product Support, you’ll own the support experience for Dig One: the processes, the knowledge, the systems, and the AI agent that sits in front of our customers. This is not simply a respond-to-tickets role. You’ll focus on building and optimizing how support works, keeping our knowledge accurate and well structured for both customers and AI, and resolving the issues that requires a human in the loop. You’ll partner closely with Product, Tech, Commercial Enablement, Operations, Customer Success, and Finance, and bring the voice of the customer into roadmap discussions. This role reports to the SVP, Commercial Strategy and Operations, and is based at our Toronto HQ.

Responsibilities

Your primary responsibilities will include, but are not limited to:

Support Operations & Systems

Design, implement, and continuously improve support processes that enhance the customer experience, and lead initiatives to scale Dig One.
Tag and report on tickets, analyze support metrics (including CSAT and deflection), and run root cause analysis on recurring issues to drive permanent fixes.
Resolve tickets that reach a human after AI Agent intervention, and escalate severe issues quickly to Finance, CS, or Tech.
Design and maintain Messenger flows, recommended content, and routing from self-serve help to ticket creation.
Manage Intercom configuration and integrations, and provide input on contract and renewal.
Partner with Compliance, Trust, and Security on data deletion, security questionnaires, and account access requests.

Knowledge Management, Help Center & AI Agent

Own the Help Center, including its structure, information architecture, branding, and tone as the product and positioning evolve.
Create and continuously improve documentation for new features, onboarding (including Academy), best practices, and the Publishing Program, with how-to videos and imagery, to drive ticket deflection.
Align with Knowledge Management so documentation and messaging stay consistent across the organization.
Structure and refine support knowledge so the AI agent can retrieve, interpret, and act on it, partnering with Enablement, GTM Ops, and Tech to improve agent skills, tools, and knowledge.

Product, Tech & Operations Collaboration

Diagnose technical issues, log them in Jira with scope, priority, and urgency, and triage to the right team. Work with Tech to minimize client impact and manage internal communications.
Maintain the known-issues list and workarounds.
Be the voice of the customer: connect feature requests and pain points to Product and Tech to inform prioritization.
Own release readiness: test new features pre-launch, assess support impact, and sign off that docs, GTM initiatives, and agent content are ready.
Check in regularly with Operations on system performance to spot patterns early, proactively contact external users when needed, contribute to improving the Velocity Algorithm, and support Enablement and Agile Solutions with templates and the question library.

In-Platform Communications

Manage banners, messages, and tooltips, including incident and outage communications, and drive adoption of new features through proactive in-product messaging.
Publish product release and patch notes.
Run the NPS survey and follow up on low scores, escalating to CS.

Experience, skills and requirements

4+ years of relevant experience, including experience in customer support, customer experience, or a similar function.
University degree or post-graduate program in a relevant field (Business, Communications, Information Management, or other).
Excellent written and oral communication skills in English, with the ability to write clear, well-structured documentation.
Experience with process design and optimization, and with knowledge management or help center ownership.
Experience with support platforms such as Intercom (or similar), including configuration, workflows, and reporting.
Experience with AI tools and comfortable applying them to support workflows, including improving AI agent performance.
Experience collaborating with Product and Tech teams, including diagnosing issues and logging them in tools like Jira.
Strong cross-functional collaboration skills, with the ability to influence without direct authority.
Able to work in a fast-paced, dynamic environment.
Ability to meet tight deadlines while maintaining close attention to detail.
Ability to work independently and with a team.

Work Perks:

A hybrid-remote work environment, where employees have the flexibility to work remotely or from one of our offices
Unlimited vacation policy
Reimbursement for health and wellness classes/memberships and continuous learning
RRSP / 401K employer matching program
Offices in Toronto and Chicago, located steps to public transportation in the downtown core
Regular social events such as charity poker nights, trivia events, team building days, and more!

To find out more about us visit us at www.diginsights.com.

Our culture is built on 5 core values: Energy, Excellence, Evolution, Equality and Empathy. We believe that our success is dependent on the diverse talents, skills, and ideas of its staff. We are committed to creating an inclusive work environment and encourage applications from all qualified candidates including those in the BIPOC and LGBTQ communities, and from people with disabilities.

We thank you for your interest in Dig Insights, however, only candidates who are chosen for an interview will be contacted.

Apply on LinkedIn About employer

More about this job

Responsibilities

Own and improve the Dig One support experience, including support processes, Intercom systems, ticket resolution, help-center content, and AI-agent knowledge. Collaborate with Product, Tech, Operations, and other teams to triage issues, communicate releases and incidents, represent customer needs, and improve product adoption and support outcomes.

Requirements

Requires at least four years of relevant experience in customer support, customer experience, or a similar function, along with a relevant university degree or post-graduate program. Candidates should have experience with support platforms, process optimization, knowledge management, AI tools, and collaboration with Product and Tech teams, as well as strong communication and organizational skills.

Skills

Customer Support
Customer Experience
Support Operations
Process Design And Optimization
Knowledge Management
Help Center Ownership
Intercom Configuration
AI Agent Optimization
Technical Issue Diagnosis
Jira
Ticket Reporting And Analysis
Root Cause Analysis
Documentation Writing
Product And Technology Collaboration
Cross-Functional Collaboration
In-Platform Communications

Benefits

Hybrid-Remote Work Environment
Unlimited Vacation
Health And Wellness Reimbursement
RRSP / 401(k) Employer Matching
Social Events

Visa sponsorship

Not detected in the job text

Keywords

Dig One
Intercom
Jira
AI Agent
Help Center
Knowledge Management
Support Operations
Customer Experience
Customer Support
Ticket Deflection
CSAT
NPS
Root Cause Analysis
Messenger Flows
Support Metrics
Information Architecture
Release Readiness
Product Releases
Patch Notes
Incident Communications
Data Deletion
Security Questionnaires
Account Access Requests
Agile Solutions
Velocity Algorithm
Publishing Program
Customer Success
Commercial Enablement
Market Research

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Work requirements

Jobs in Canada