Jobs in Canada

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Added 5 mins ago
TH
Replenishment Analyst- 1 Year Contract
The Home Depot
Canada
- Full-time
Achieve in stock and turns targets for each of the categories that are managed by the analyst for domestic, cross border and import products
Added 5 mins ago
Food Safety & Quality Assurance Supervisor (6 months contract)
HelloFresh
AB
Flexible with working hours for business requirements, including early morning and late-night shifts
Added 5 mins ago
K
Business Manager
Klick
Toronto, ON
- Full-time
The Business Manager supports our project management and client success teams by maintaining accurate financial reporting and ensuring smooth financial operations across client programs.…
Added 5 mins ago
Principal Technical Customer Manager - FSI
Qualtrics
Toronto, ON
The Technical Customer Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving…
Added 5 mins ago
A
Talent Acquisition Manager
AccorHotel
Jasper, AB
- Full-time
The Fairmont Jasper Park Lodge is looking for a Talent Acquisition Manager. This person will be responsible for assessing the recruitment needs of the hotel and creating competitive talent…
Added 5 mins ago
Analyst, Technical Customer Manager - FSI
Qualtrics
Toronto, ON
The Technical Customer Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving…
Added 5 mins ago
R
Senior Manager, Program Governance & Financials Management
RBC
Toronto, ON
- Full-time
We are seeking a Senior Manager to lead funding oversight and support governance activities for the AML Transformation program. The ideal candidate will have a strong accounting background…
Added 5 mins ago
R
Associate Portfolio Manager, Asset Allocation
RBC
Toronto, ON
- Full-time
Reporting to the Director, Senior Portfolio Manager - Asset Allocation, this role works closely with ALM, Actuarial, Finance, Risk, Product, and Pricing to translate liability needs,…
Added 20 mins ago
CC
Estate and Gift Planning Manager
Canadian Cancer Society
Quebec, QC
- Full-time
Ensure donor information, including contact details, giving history, and engagement records are accurately maintained in the CRM to support relationship management and reporting.
Added 20 mins ago
CC
Estate and Gift Planning Manager
Canadian Cancer Society
Montreal, QC
- Full-time
Ensure donor information, including contact details, giving history, and engagement records are accurately maintained in the CRM to support relationship management and reporting.
Added 20 mins ago
AM
Operations Analyst - Entry to Mid LevelOperations Analyst - Entry to Mid Level
Assiut Motorsport
Canada
- Full-time
Proficiency in Microsoft Excel, including data analysis, pivot tables, and reporting functions.
Added 20 mins ago
HM
Junior Data Analys
Hossam Magdy And Partners
Canada
- Full-time
Basic knowledge of data analysis, statistics, and reporting concepts.
Added 20 mins ago
DI
Manager, Product Support
Dig Insights
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Our clients span verticals including CPG, QSR, retail, technology, financial services, and telecommunications. Our work is led by a team of over 250 strategists, insights consultants,…
Added 20 mins ago
AC
Supply Chain Performance & Digitalization Consultant
Amaris Consulting | Part of Mantu
Mirabel, QC
- Full-time
Support the deployment of reporting and automation solutions.
Added 20 mins ago
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Senior Manager, Revenue Accounting
Rillo
Toronto, ON
- $140,000 to $155,000 CAD / year
- Full-time
We are working exclusively with a well-established Canadian organization to hire a Senior Manager, Revenue Accounting. This role leads the revenue accounting team and owns revenue…
Added 20 mins ago
RR
Electrical Project Coordinator
Rightway Recruitment
Vancouver, BC
- $70,000 to $85,000 CAD / year
- Full-time
Monitor project progress and communicate schedule, cost, or scope impacts to the Project Manager
Added 21 mins ago
T
Associate, Client Portfolio Management (Equity Portfolio) - TD Asset Management
TD
Toronto, ON · Montreal, QC
- Full-time
Must have exceptional writing skills and be able to present ideas clearly
Added 21 mins ago
T
Senior Product Analyst
TD
Toronto, ON
- Full-time
Reporting to the Senior Product Manager, the candidate will be responsible for the execution of business strategy, account acquisition initiatives, and account management activities. They…
Added 21 mins ago
T
Product Manager
TD
Toronto, ON
- Full-time
Design end to end process for development, implementation, use, reporting and feedback on developed products and segments
Added 35 mins ago
CI
Implementation Specialist
Citylitics Inc.
Toronto, ON
- $75,000 to $80,000 CAD / year
- Full-time
…through configuration, kickoff, onboarding, workflow integration, and sustained platform adoption. Reporting to the Senior Manager of Customer Enablement, you will own implementation,…
Added 35 mins ago
NM
Bilingual Analyst Wholesale, Operations
Nissan Motor Corporation
Mississauga, ON
- Full-time
Provide support to the Wholesale Operations Supervisor and Wholesale Finance Manager in preparation and presentation of applicable reporting requirements & Dealer Customer training.
Added 35 mins ago
V
Plant Production Planner and Administrator
VCNA
St. Marys, ON
- $93,992 to $117,490 CAD / year
Performs plant administration and production planning activities to support efficient operations, accurate reporting, cost and inventory control, facilities services, and business…
Added 35 mins ago
Financial Analyst
Halton Region
Oakville, ON
This position is eligible for the Hybrid Work Program, with a minimum requirement of three (3) days per week onsite
Added 50 mins ago
T
Associate, Client Portfolio Management (Equity Portfolio) - TD Asset Management
TD
Toronto, ON
- Full-time
Must have exceptional writing skills and be able to present ideas clearly
Added 50 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…

Dig Insights

Manager, Product Support

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 13, 2026
Experience: 4+ years of relevant experience, including experience in customer support, customer experience, or a similar function.
Posting language: English
Posted: Nov 13, 2026

Original job description

Dig Insights is an innovation intelligence company that helps brands find the next sources of growth for their business, and predict which opportunities are most likely to be successful. We’ve been around for 16+ years, and we’ve taken our expertise in innovation insights and turned it into a technology-driven, predictive model for consumer brands.

Our clients span verticals including CPG, QSR, retail, technology, financial services, and telecommunications. Our work is led by a team of over 250 strategists, insights consultants, developers, and data scientists. We work for a global client base out of offices in Toronto, Chicago, London, and Singapore.

Since we started in 2010, we’ve been focused on setting a new standard for the insights industry – challenging the traditional model and building for what comes next. That means hiring people who are bright, creative, resourceful, and kind. People who succeed at Dig are curious, question established norms and are passionate about helping our clients to move their businesses forward. If you want to join a team that takes themselves just seriously enough to produce great work, we’d love to welcome you.

As we continue to grow, both geographically and in our expertise, we are looking for people who want to join a high-growth and highly collaborative company.

About the role

As Manager, Product Support, you’ll own the support experience for Dig One: the processes, the knowledge, the systems, and the AI agent that sits in front of our customers. This is not simply a respond-to-tickets role. You’ll focus on building and optimizing how support works, keeping our knowledge accurate and well structured for both customers and AI, and resolving the issues that requires a human in the loop. You’ll partner closely with Product, Tech, Commercial Enablement, Operations, Customer Success, and Finance, and bring the voice of the customer into roadmap discussions. This role reports to the SVP, Commercial Strategy and Operations, and is based at our Toronto HQ.

Responsibilities

Your primary responsibilities will include, but are not limited to:

Support Operations & Systems

Design, implement, and continuously improve support processes that enhance the customer experience, and lead initiatives to scale Dig One.
Tag and report on tickets, analyze support metrics (including CSAT and deflection), and run root cause analysis on recurring issues to drive permanent fixes.
Resolve tickets that reach a human after AI Agent intervention, and escalate severe issues quickly to Finance, CS, or Tech.
Design and maintain Messenger flows, recommended content, and routing from self-serve help to ticket creation.
Manage Intercom configuration and integrations, and provide input on contract and renewal.
Partner with Compliance, Trust, and Security on data deletion, security questionnaires, and account access requests.

Knowledge Management, Help Center & AI Agent

Own the Help Center, including its structure, information architecture, branding, and tone as the product and positioning evolve.
Create and continuously improve documentation for new features, onboarding (including Academy), best practices, and the Publishing Program, with how-to videos and imagery, to drive ticket deflection.
Align with Knowledge Management so documentation and messaging stay consistent across the organization.
Structure and refine support knowledge so the AI agent can retrieve, interpret, and act on it, partnering with Enablement, GTM Ops, and Tech to improve agent skills, tools, and knowledge.

Product, Tech & Operations Collaboration

Diagnose technical issues, log them in Jira with scope, priority, and urgency, and triage to the right team. Work with Tech to minimize client impact and manage internal communications.
Maintain the known-issues list and workarounds.
Be the voice of the customer: connect feature requests and pain points to Product and Tech to inform prioritization.
Own release readiness: test new features pre-launch, assess support impact, and sign off that docs, GTM initiatives, and agent content are ready.
Check in regularly with Operations on system performance to spot patterns early, proactively contact external users when needed, contribute to improving the Velocity Algorithm, and support Enablement and Agile Solutions with templates and the question library.

In-Platform Communications

Manage banners, messages, and tooltips, including incident and outage communications, and drive adoption of new features through proactive in-product messaging.
Publish product release and patch notes.
Run the NPS survey and follow up on low scores, escalating to CS.

Experience, skills and requirements

4+ years of relevant experience, including experience in customer support, customer experience, or a similar function.
University degree or post-graduate program in a relevant field (Business, Communications, Information Management, or other).
Excellent written and oral communication skills in English, with the ability to write clear, well-structured documentation.
Experience with process design and optimization, and with knowledge management or help center ownership.
Experience with support platforms such as Intercom (or similar), including configuration, workflows, and reporting.
Experience with AI tools and comfortable applying them to support workflows, including improving AI agent performance.
Experience collaborating with Product and Tech teams, including diagnosing issues and logging them in tools like Jira.
Strong cross-functional collaboration skills, with the ability to influence without direct authority.
Able to work in a fast-paced, dynamic environment.
Ability to meet tight deadlines while maintaining close attention to detail.
Ability to work independently and with a team.

Work Perks:

A hybrid-remote work environment, where employees have the flexibility to work remotely or from one of our offices
Unlimited vacation policy
Reimbursement for health and wellness classes/memberships and continuous learning
RRSP / 401K employer matching program
Offices in Toronto and Chicago, located steps to public transportation in the downtown core
Regular social events such as charity poker nights, trivia events, team building days, and more!

To find out more about us visit us at www.diginsights.com.

Our culture is built on 5 core values: Energy, Excellence, Evolution, Equality and Empathy. We believe that our success is dependent on the diverse talents, skills, and ideas of its staff. We are committed to creating an inclusive work environment and encourage applications from all qualified candidates including those in the BIPOC and LGBTQ communities, and from people with disabilities.

We thank you for your interest in Dig Insights, however, only candidates who are chosen for an interview will be contacted.

Apply on LinkedIn About employer

More about this job

Responsibilities

Own and improve the Dig One support experience, including support processes, Intercom systems, ticket resolution, help-center content, and AI-agent knowledge. Collaborate with Product, Tech, Operations, and other teams to triage issues, communicate releases and incidents, represent customer needs, and improve product adoption and support outcomes.

Requirements

Requires at least four years of relevant experience in customer support, customer experience, or a similar function, along with a relevant university degree or post-graduate program. Candidates should have experience with support platforms, process optimization, knowledge management, AI tools, and collaboration with Product and Tech teams, as well as strong communication and organizational skills.

Skills

Customer Support
Customer Experience
Support Operations
Process Design And Optimization
Knowledge Management
Help Center Ownership
Intercom Configuration
AI Agent Optimization
Technical Issue Diagnosis
Jira
Ticket Reporting And Analysis
Root Cause Analysis
Documentation Writing
Product And Technology Collaboration
Cross-Functional Collaboration
In-Platform Communications

Benefits

Hybrid-Remote Work Environment
Unlimited Vacation
Health And Wellness Reimbursement
RRSP / 401(k) Employer Matching
Social Events

Visa sponsorship

Not detected in the job text

Keywords

Dig One
Intercom
Jira
AI Agent
Help Center
Knowledge Management
Support Operations
Customer Experience
Customer Support
Ticket Deflection
CSAT
NPS
Root Cause Analysis
Messenger Flows
Support Metrics
Information Architecture
Release Readiness
Product Releases
Patch Notes
Incident Communications
Data Deletion
Security Questionnaires
Account Access Requests
Agile Solutions
Velocity Algorithm
Publishing Program
Customer Success
Commercial Enablement
Market Research

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Work requirements

Jobs in Canada