Senior Manager, Insights

Dig Insights unites strategy, human understanding, and technology to help brands move decisively, in a world that won’t wait. We work with insights and marketing professionals at some of the world’s most well-loved brands, powering their brand and innovation decision-making. Dig One is our agile technology platform, used by our people and our clients, to deliver smarter and faster decisions.

Our clients span verticals including CPG, QSR, retail, technology, financial services, and telecommunications. Our work is led by a team of over 250 strategists, insights consultants, developers, and data scientists. We work for a global client base out of offices in Toronto, Chicago, London, and Singapore.

Since we started in 2010, we’ve been focused on setting a new standard for the insights industry – challenging the traditional model and building for what comes next. That means hiring people who are bright, creative, resourceful, and kind. People who succeed at Dig are curious, question established norms and are passionate about helping our clients to move their businesses forward. If you want to join a team that takes themselves just seriously enough to produce great work, we’d love to welcome you.

As we continue to grow, both geographically and in our expertise, we are looking for people who want to join a high-growth and highly collaborative company.

Senior Manager – About this role

Working closely with the Analyst and Manager on their team, the Senior Manager provides essential support to their team to help execute and deliver client projects. The Senior Manager has approximately 4-7 years' experience in a research role and is responsible for delivering most of the research report including strategic insights/ research findings to the VP. The Senior Research Manager has demonstrated their research skills and knowledge, and client service capabilities. They can be relied on for project updates, recommendations on additional analysis required, working with other Dig team members to develop solutions to any project related problems and troubleshoot any issues that arise. The Senior Research Manager helps to train junior team members on research fundamentals. In addition to growing their fundamental skill set as a researcher, Senior Managers at Dig are encouraged to take part in our company’s exciting culture and enjoy this dynamic stage in their career.

Your primary responsibilities will include, but are not limited to:

Operations:

• Create sample plans
• Guide team and/or fieldwork suppliers on programming, survey logic and quotas
• Trouble-shoot unexpected results in field and offer solutions
• Perform and/or provide guidance on quality checks at all stages of the project (survey links, data, etc.)
• Provide guidance on weighting data as necessary
• Develop draft costing on projects

Analysis & Reporting:

• Write draft proposals, questionnaires and discussion guides
• Review and analyze survey results
• Review and create report templates
• Review and create cross tables
• Recommend and use appropriate multivariate techniques (drivers, correspondence maps, MDS) in the report(s)
• Review and add interpretive commentary to slides in report(s)
• Create summary slides in the report(s)
• Write draft recommendations based on the project results
• Perform quality checks and hold accountability for the report(s)
• Coach junior team members as they develop core research skills

Client Service:

• Facilitate questionnaire revisions
• Act as key contact in support of VP
• Present sections of a project to clients
• Support in scheduling and organizing pre-work for client workshops
• Manage client requests in a professional and timely manner

Experience, Skills and Requirements:

• 4-7 years of direct and relevant experience
• University Degree or Graduate Program in a relevant field (Market Research, Business Insights, Consumer Insights, Statistics or other)
• Masters considered an asset
• Solid English communication skills, both written and oral are required
• Proficiency in SPSS and/or Q other tabulations software
• Excellent skills in Microsoft Office Suite are required, especially Excel and PowerPoint
• Able to work within a fast-paced dynamic environment
• Ability to meet tight deadlines, while maintaining close attention to detail
• Ability to work independently and with a team

Work Perks:

• A hybrid-remote work environment, where employees have the flexibility to work remotely or from one of our offices.
• Unlimited vacation policy.
• Reimbursement for health and wellness classes/memberships and continuous learning.
• RRSP / 401K employer matching program.
• Offices in Toronto and Chicago located steps to public transportation in the downtown core.
• Regular social events such as charity poker nights, trivia events, team building days, and more!

To find out more about us visit us at www.diginsights.com & www.upsiide.com

Our culture is built on 5 core values: Energy, Excellence, Evolution, Equality and Empathy. We believe that our success is dependent on the diverse talents, skills, and ideas of its staff. We are committed to creating an inclusive work environment and encourage applications from all qualified candidates including those in the BIPOC and LGTBQ communities, and from people with disabilities.

We thank you for your interest in Dig Insights, however, only candidates who are chosen for an interview will be contacted.