Customer Success Manager
- Canada
Contract
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Job details
- Job type
- Contract
- Posting language
- English
- Posted
Original job description
About Digital Daycare Marketing
Digital Daycare Marketing is a specialized talent portal that recruits, trains, and deploys high-performing Account Managers/CSMs into dedicated childcare growth accounts.
If you're an experienced Account Manager or CSM who's tired of managing a book of accounts where nobody notices your work, and you want a role where your impact shows up with real businesses and communities, keep reading.
The Role
Through our portal, you will be onboarded and deployed as a dedicated Customer Success Manager owning a portfolio of childcare center accounts. Your primary objective is to drive client retention and revenue growth by optimizing end-to-end enrollment funnels and maintaining a high-touch client relationship.
Key Responsibilities
Portfolio Management: Own the client relationship from post-onboarding through long-term retention across your assigned childcare accounts.
Full-Funnel Oversight: Monitor and analyze overall campaign throughput (meta ads and gohighlevel CRM) - from paid Facebook/Instagram ad engagement to lead capture, tour booking rates, and final enrollment close rates.
Proactive Leadership: Lead structured client calls and maintain communication channels, anticipating account constraints before the client raises them.
Performance Optimization: Execute weekly reporting to identify core bottlenecks in each client’s enrollment pipeline and build actionable 7-day resolution plans.
Schedule & Compensation:
Schedule: Core availability Monday–Friday during North American business hours for live client calls, plus flexible, asynchronous campaign oversight across the weekend (approx. 4–6 hours).
Compensation: $6,000 USD/month guaranteed base (Independent Contractor agreement) + uncapped performance bonuses tied to portfolio retention.
More about this job
Responsibilities
Manage a portfolio of childcare center accounts from onboarding through long-term retention, building strong client relationships and driving revenue growth. Monitor advertising and CRM funnel performance, report on enrollment pipeline bottlenecks, and create actionable weekly plans to improve results.
Requirements
The role is intended for an experienced Account Manager or Customer Success Manager and is classified as mid-senior level. It requires availability for live client calls during North American business hours Monday through Friday, plus approximately 4–6 hours of flexible campaign oversight over the weekend.
Skills
- Customer Success Management
- Account Management
- Portfolio Management
- Client Retention
- Revenue Growth
- Campaign Performance Analysis
- Facebook Advertising
- Instagram Advertising
- GoHighLevel CRM
- Enrollment Funnel Optimization
- Lead Capture
- Tour Booking Optimization
- Client Communication
- Performance Reporting
- Problem Solving
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Marketing
- Management & Leadership
- Sales
Keywords
- Customer Success Manager
- Account Manager
- Childcare
- Client Retention
- Revenue Growth
- Portfolio Management
- Enrollment Funnel
- Meta Ads
- Facebook Ads
- Instagram Ads
- GoHighLevel CRM
- Lead Capture
- Tour Booking
- Enrollment Conversion
- Campaign Throughput
- Client Onboarding
- Weekly Reporting
- Performance Optimization
- Resolution Plans
- Independent Contractor
- Performance Bonuses