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Added 3 mins ago
RG
Registered Practical Nurse - Part-Time/Casual
Responsive Group Inc.
Prescott, ON
- Part-time
The Registered Practical Nurse (RPN) reports to the Director of Care/Nurse Manager and provides clinical leadership to support safe, high-quality, person-centred care. The RPN coordinates…
Added 3 mins ago
RG
Registered Practical Nurse - Full Time
Responsive Group Inc.
Prescott, ON
- Full-time
The Registered Practical Nurse (RPN) reports to the Director of Care/Nurse Manager and provides clinical leadership to support safe, high-quality, person-centred care. The RPN coordinates…
Added 3 mins ago
RG
Registered Nurse (RN) - Part Time/Casual
Responsive Group Inc.
Prescott, ON
- Part-time
- Temporary
…you require accommodation at any time during the recruitment process, please contact the hiring…
Added 3 mins ago
MD
Systems Modernization & Product Officer - Product Management Director Sr
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Saint-Paul, NB · St.-Paul, NB
- Full-time
Leading organizational change, business process improvement, or service delivery transformation efforts.
Added 52 mins ago
AB
Distribution Manager
Avis Budget Group
Richmond, BC
- Full-time
Strong process orientation with a focus on continuous improvement.
Added 33 mins ago
2026 ReleasteTEST DO NOT APPLY
City of Toronto
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Added 1 hour ago
RG
Food Service / Environmental Service-Manager
Responsive Group Inc.
Prescott, ON
- Full-time
The Food/Environmental Services Manager reports to the Executive Director and provides leadership in all aspects of the dietary and environmental operation within established legislative…
Added 1 hour ago
PP
Marketing Manager
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Canada
- Full-time
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Added 1 hour ago
RG
Registered Nurse (RN) - Full Time
Responsive Group Inc.
Prescott, ON
- Full-time
…you require accommodation at any time during the recruitment process, please contact the hiring…
Added 2 hours ago
FR
Senior HR Generalist
FirstService Residential Canada
Vancouver, BC
- Full-time
Coordinates the training and onboarding process and identifies opportunities for improvement.
Added 3 hours ago
HC
Accounting Analyst/Associate - North York, Toronto, ON. Hybrid
HearingLife Canada
Toronto, ON · North York, ON
- Full-time
Reporting directly to the Senior Manager, Finance & Administration, the Accounting Analyst will assist with various accounting analysis, operational improvement, ledger maintenance, and…
Added 3 hours ago
J
Personal Lines Account Manager
JobsMedia.io
Scugog, ON
- Full-time
A leading independent insurance brokerage is seeking a highly personable and knowledgeable Personal Lines Account Manager to provide outstanding customer service. In this role, you will…
Added 3 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 3 hours ago
HT
Payroll Manager, Americas
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Bolton, ON
- Full-time
System & process improvement: Partner with HR, IT, and accounting to implement new systems, pay codes, and process enhancements; identify and mitigate operational/regulatory risks.
Added 5 hours ago
AH
Nurse Practitioner
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
…improve clinical outcomes. A strong emphasis is placed on quality improvement, standardization of care, and the development, implementation, and evaluation of best practice guidelines…
Added 5 hours ago
LC
Software Development Manager
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Remote, Canada
- Full-time
- Remote
Lightspeed Financial Services is looking for a Software Development Manager in North America to grow and lead our technical team within the Financial Services organization.
Added 5 hours ago
BT
Manager, Financial Accounting
Bison Transport
Winnipeg, MB
- Full-time
The Manager, Financial Accounting leads the financial accounting function and is accountable for the timely, accurate, and complete preparation of monthly, quarterly, and annual financial…
Added 5 hours ago
Pricing Execution Analyst
Molson Coors
Toronto, ON
Work schedule Monday through Thursday in office, Friday work from home
Added 6 hours ago
U
Talent Acquisition Specialist
UFA
Calgary, AB
- Full-time
Reporting to the Manager, Talent Acquisition, the Talent Acquisition Specialist is a people-loving, puzzle-solving, opportunity-spotting professional who helps us identify, attract, and…
Added 7 hours ago
Pricing Execution Analyst
Molson Coors
Toronto, ON
Work schedule Monday through Thursday in office, Friday work from home
Added 9 hours ago
AH
Program Manager - Client Concerns
Alberta Health Services
Calgary, AB
- Full-time
The Program Manager, Client Concerns provides leadership for provincial initiatives that aim to receive, assess and react to client concerns in Continuing Care settings and programs. The…
Added 9 hours ago
Nurse Practitioner
Alberta Health Services
Edmonton, AB
…improve clinical outcomes. A strong emphasis is placed on quality improvement, standardization of care, and the development, implementation, and evaluation of best practice guidelines…
Added 12 hours ago
RC
Operations Manager-Halifax-open to applicants from other provinces
Randstad Canada
Halifax, NS
- Full-time
The Operations Manager supports the General Manager/Site Manager by overseeing warehousing, distribution, and packaging operations, ensuring efficiency, quality, and safety. This role…
Added 13 hours ago
E
Sample Reception Supervisor - Eurofins Environment Testing Canada, Inc.
Eurofins
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
- On-site
…supporting the seamless flow of samples throughout the testing process. The supervisor is accountable for maintaining compliance with quality, safety, and operational requirements while…
Added 14 hours ago
TC
Ship Maintenance Lead
Thales Canada Inc., Defence and Security
Halifax, NS
- Full-time
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…Short Work Period or Docking Work Period. As the Work Package Manager, you will be responsible for managing the integrated schedule and worksite during structured work periods, while…

Digital Days

Helpdesk Manager / Responsable du service d'assistance

Montréal, QC, Canada

On-site

Full-time

Apply on digitaldays.bamboohr.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: On-site
Posting language: English · French
Posted: Jun 13, 2022

Original job description

English section of this bilingual listing.

Help Desk Manager Job Description

We are looking for an experienced help desk manager to oversee our desktop support team in providing exemplary technical support to our clients. You will be responsible for training, supporting, and leading your team. You will also be required to manage ticket escalation and resolve any technical issues.

To be successful as a help desk manager you should have excellent interpersonal and conflict management skills. Ultimately, a top-notch help desk manager should be able to ensure that our clients receive professional and efficient technical support.

Help Desk Manager Responsibilities:

Managing and supporting a team of help desk technicians.
Mentoring your team, providing training, and conducting performance evaluations.
Monitoring team performance and developing feedback reports for management.
Communicating with clients and providing in-person and phone support, if required.
Troubleshooting and resolving technical issues.
Managing escalations and ensuring any issues are resolved in a timely manner.
Making recommendations to improve operational efficiency.

Help Desk Manager Requirements:

Bachelor's degree in computer science, information technology, or a related field.
At least two years of experience as a Help Desk Manager or in a technical support role.
Strong technical background.
Excellent analytical and troubleshooting skills.
Ability to work under pressure.
Excellent leadership and people management skills.
Strong customer service skills.

Advantages at Digital Days

Competitive salary based on experience
Healthcare Plan
Laptop and Mobile Phone Provided
Remote Working

Optional office benefits:

Direct access to the Lachine Canal, minutes from downtown Montreal
Open office space and open culture
Opus card paid in part by the company
Games in the office to help you to relax
Restaurant on site
Gym on site
Daycare on site
Public terrace overlooking the Canal

About Digital Days

Digital Days is a boutique Managed IT Services firm that specializes in servicing a wide variety of bilingual SMB companies across Canada with our customary "white glove" customer service. The Digital Days work environment is an accelerator for any growing IT professional, and for any Network Administrator focused on growth with a particular focus on high levels of customer service, Digital Days is the right place for you!

The Digital Days work environment is one that rewards responsibility and autonomy, all within a high-functioning team of administrators and technicians continuously working to achieve higher levels of service and knowledge. Steeped in the latest technologies, Digital Days leads clients through the latest in private, public, and hybrid cloud solutions for business.

Headquartered along Montreal's beautiful Lachine Canal, and featuring a daycare, gym, terrace, and restaurant services in-building, our open-concept loft environment inspires everyone who works here! Please note that all employees are currently remote working due to the ongoing COVID-19 pandemic and that posts can permanently be remote.

If you believe that you are the ideal candidate for the job, apply now and join our friendly, flexible, and dynamic team!

Please note that only selected candidates will be contacted.

_____

Read the full bilingual original

Help Desk Manager Job Description

Help Desk Manager Responsibilities:

Managing and supporting a team of help desk technicians.
Mentoring your team, providing training, and conducting performance evaluations.
Monitoring team performance and developing feedback reports for management.
Communicating with clients and providing in-person and phone support, if required.
Troubleshooting and resolving technical issues.
Managing escalations and ensuring any issues are resolved in a timely manner.
Making recommendations to improve operational efficiency.

Help Desk Manager Requirements:

Bachelor's degree in computer science, information technology, or a related field.
At least two years of experience as a Help Desk Manager or in a technical support role.
Strong technical background.
Excellent analytical and troubleshooting skills.
Ability to work under pressure.
Excellent leadership and people management skills.
Strong customer service skills.

Advantages at Digital Days

Competitive salary based on experience
Healthcare Plan
Laptop and Mobile Phone Provided
Remote Working

Optional office benefits:

Direct access to the Lachine Canal, minutes from downtown Montreal
Open office space and open culture
Opus card paid in part by the company
Games in the office to help you to relax
Restaurant on site
Gym on site
Daycare on site
Public terrace overlooking the Canal

About Digital Days

If you believe that you are the ideal candidate for the job, apply now and join our friendly, flexible, and dynamic team!

Please note that only selected candidates will be contacted.

_____

Description du poste de responsable du service d'assistance

Nous recherchons un responsable du service d'assistance expérimenté pour superviser notre équipe d'assistance informatique afin de fournir une assistance technique exemplaire à nos clients. Tu seras chargé de former, soutenir et diriger ton équipe. Tu devras également gérer l'escalade des tickets et résoudre tous les problèmes techniques.

Pour réussir en tant que responsable du service d'assistance, tu dois avoir d'excellentes compétences interpersonnelles et de gestion des conflits. En fin de compte, un responsable du service d'assistance de premier ordre doit être capable de garantir que nos clients reçoivent une assistance technique professionnelle et efficace.

Responsabilités du responsable du service d'assistance :

Gérer et soutenir une équipe de techniciens du service d'assistance.
Encadrer ton équipe, fournir des formations et effectuer des évaluations de performance.
Contrôler les performances de l'équipe et élaborer des rapports de retour d'information pour la direction.
Communiquer avec les clients et fournir une assistance en personne et par téléphone, si nécessaire.
Dépanner et résoudre les problèmes techniques.
Gérer les escalades et s'assurer que tous les problèmes sont résolus en temps voulu.
Faire des recommandations pour améliorer l'efficacité opérationnelle.

Exigences pour le responsable du service d'assistance :

Baccalauréat en informatique, en technologies de l'information ou dans un domaine connexe.
Au moins deux ans d'expérience en tant que responsable du service d'assistance ou dans un rôle d'assistance technique.
Solides connaissances techniques.
Excellentes compétences en matière d'analyse et de dépannage.
Capacité à travailler sous pression.
Excellentes compétences en matière de leadership et de gestion des personnes.
Solides compétences en matière de service à la clientèle.

Avantages chez Digital Days

Salaire compétitif en fonction de l'expérience
Plan de santé
Ordinateur portable et téléphone mobile fournis
Travail à distance

Avantages du bureau en option :

Accès direct au canal de Lachine, à quelques minutes du centre-ville de Montréal
Espace de bureau ouvert et culture ouverte
Carte Opus payée en partie par l'entreprise
Jeux dans le bureau pour t'aider à te détendre
Restaurant sur place
Gymnase sur place
Garderie sur place
Terrasse publique avec vue sur le canal

À propos de Digital Days

Digital Days est une boutique de services informatiques gérés qui se spécialise dans le service d'une grande variété de PME bilingues à travers le Canada avec notre service client "en gants blancs" habituel. L'environnement de travail de Digital Days est un accélérateur pour tout professionnel de l'informatique en pleine croissance, et pour tout administrateur de réseau axé sur la croissance avec un accent particulier sur les hauts niveaux de service à la clientèle, Digital Days est l'endroit idéal pour toi !

L'environnement de travail de Digital Days est un environnement qui récompense la responsabilité et l'autonomie, le tout au sein d'une équipe performante d'administrateurs et de techniciens qui travaillent en permanence pour atteindre des niveaux de service et de connaissances plus élevés. Imprégné des dernières technologies, Digital Days guide les clients à travers les dernières solutions de cloud privé, public et hybride pour les entreprises.

Basé le long du magnifique canal Lachine de Montréal, et doté d'une garderie, d'une salle de sport, d'une terrasse et de services de restauration dans l'immeuble, notre environnement loft à concept ouvert inspire tous ceux qui travaillent ici ! Veuillez noter que tous les employés travaillent actuellement à distance en raison de la pandémie de COVID-19 en cours et que les postes peuvent être définitivement à distance.

Si tu penses être le candidat idéal pour le poste, postule maintenant et rejoins notre équipe sympathique, flexible et dynamique !

Veuillez noter que seuls les candidats sélectionnés seront contactés.

Apply on digitaldays.bamboohr.com About employer

More about this job

Responsibilities

The Helpdesk Manager at Digital Days will lead and mentor a team of help desk technicians, monitor performance and resolve technical issues. They will manage escalations, communicate with clients and recommend ways to improve efficiency.

Requirements

Candidates need a bachelor's degree in computer science, IT or a related field, at least two years of help desk or technical support experience, and a strong technical background. Strong leadership, people management, analytical and customer service skills are also required.

Skills

Team leadership
People management
Mentoring and training
Performance evaluation
Conflict management
Escalation management
Troubleshooting
Desktop support
Technical support
Analytical thinking
Customer service
Client communication
Process improvement
Performance reporting
Managed IT services

Benefits

Healthcare plan
Laptop and mobile phone provided
Remote working
Opus card partly paid by the company
On-site restaurant, gym and daycare

Keywords

help desk manager
helpdesk
technical support
desktop support
IT support
team leadership
escalation management
troubleshooting
managed IT services
performance evaluation
customer service
remote work
IT service desk
support team manager

Seniority

Mid level

Perks

Wellness program
Childcare support

Languages

English
French

Fields of study

Computer science
Information technology

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Work requirements

Jobs in Canada