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Added 9 mins ago
SP
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Added 24 mins ago
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Added 24 mins ago
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Added 24 mins ago
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Personal Assistant & Driver (Kingston, ON)
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Digital Nova Scotia

Member Engagement Manager

Halifax, NS, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Experience: 2–5 years of experience in membership engagement, relationship management, or a related field.
Posting language: English
Posted: Nov 3, 2026

Original job description

Marketing | Full Time | Halifax, NS | Hybrid | $80,000 - $90,000 CAD per year

The Membership Engagement Manager is responsible for driving membership growth, strengthening member engagement and value, and executing the organization's membership strategy.

This role owns the day-to-day membership function and translates the organization's membership strategy into effective execution. The Manager leads initiatives that attract new members, support a strong onboarding experience, encourage ongoing engagement, and demonstrate member value.

The Manager uses membership data, reporting, and established processes to identify opportunities for growth and improvement, while continuously refining the member experience and supporting organizational priorities.

This role does not have formal people management responsibility.

KEY RESPONSIBILITIES

Membership Growth

Execute the organization's membership growth strategy and initiatives.
Manage the prospective member journey from initial interest through membership.
Identify opportunities to increase membership acquisition through outreach, partnerships, events, referrals, and other channels.
Monitor membership growth and recommend adjustments based on results and member insights.
Collaborate with Marketing on membership acquisition campaigns and communications.

Member Engagement & Value

Own the new member onboarding experience and ongoing member lifecycle communications.
Lead initiatives that increase member participation, engagement, and use of membership benefits.
Develop scalable approaches to keep members connected to DNS and demonstrate ongoing membership value.
Monitor engagement and retention trends and identify opportunities to strengthen member experience and retention.
Promote membership benefits, resources, opportunities, and affinity partnerships.
Use member feedback and engagement data to inform improvements.

Membership Operations, CRM & Reporting

Manage the day-to-day membership function, including established processes and workflows.
Own the day-to-day use of the membership CRM and maintain accurate member data.
Produce required membership reports and track key metrics related to growth, engagement, and retention.
Use membership data and reporting to identify trends, opportunities, and areas requiring attention.
Maintain documentation and processes required for consistent membership operations.

Strategy Execution & Continuous Improvement

Execute and maintain the organization's membership strategy and related priorities.
Translate strategic priorities into annual and ongoing membership initiatives.
Continuously assess membership activities, processes, and tools to identify opportunities for improvement.
Implement approved improvements that increase efficiency, reduce manual work, and strengthen the member experience.
Recommend strategic or operational changes to the VP Growth & Operations as needs and member expectations evolve.

Cross-Department Support

Support other departments in promoting and filling programs, events, and other opportunities through the membership base.
Identify opportunities to connect members with relevant programs, events, resources, and partners.
Support outreach to prospective program partners and other stakeholders when membership relationships or channels can help.
Collaborate with internal teams on member communications and campaigns that support organizational priorities.

Industry & Organizational Engagement

Build relationships with prospective members and strategically engage with members where direct relationship-building supports growth, retention, or member value.
Attend selected industry events, as appropriate, that support membership growth, member engagement, or the DNS brand.
Gather member and industry insights through appropriate channels and use them to inform membership activities.
Collaborate with internal teams to connect members with relevant DNS programs, resources, events, and opportunities.

QUALIFICATIONS

2–5 years of experience in membership engagement, relationship management, or a related field.
Experience working with CRM systems.
Passion for Nova Scotia's technology sector.
Strong organizational, communication, analytical, and problem-solving skills.
Ability to work independently, balance strategic and tactical priorities, and collaborate effectively across teams and stakeholders.
Valid driver's licence and consistent access to a vehicle.
Willingness to travel occasionally within Nova Scotia and attend evening events, with rare weekend commitments.

Apply About employer

More about this job

Responsibilities

Execute the organization's membership strategy by driving member acquisition, onboarding, engagement, retention, and the promotion of membership value. Manage membership operations, CRM data, reporting, and continuous improvements while collaborating across departments and engaging with members, partners, and industry stakeholders.

Requirements

Requires 2–5 years of experience in membership engagement, relationship management, or a related field, along with CRM experience and strong organizational, communication, analytical, and problem-solving skills. Candidates should be able to work independently and collaboratively, have a passion for Nova Scotia's technology sector, hold a valid driver's licence with consistent vehicle access, and be willing to travel occasionally and attend evening events.

Skills

Membership Growth
Member Engagement
Relationship Management
CRM Systems
Membership Operations
Data Analysis
Reporting
Member Onboarding
Retention
Strategic Execution
Process Improvement
Communication
Problem-Solving
Cross-Functional Collaboration
Partnership Development
Event Engagement

Visa sponsorship

Not detected in the job text

Keywords

Membership Strategy
Membership Growth
Member Engagement
Member Lifecycle
Member Onboarding
Member Retention
Membership Benefits
CRM
Member Data
Membership Reporting
Key Metrics
Data Analysis
Engagement Trends
Acquisition Campaigns
Member Communications
Partnerships
Referrals
Events
Affinity Partnerships
Process Improvement
Workflow Management
Technology Sector
Program Promotion
Stakeholder Engagement
Industry Insights

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