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Added 5 mins ago
SA
Assistant Restaurant Manager at Dunkin
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Mississauga, ON
- Full-time
Paid time off and employee assistance program
Added 5 mins ago
OH
Medical Assistant FT( Cardiology Clinic) Olathe Cardiovascular Medicine
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CO
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AH
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Added 1 hour ago
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engineering assistant, mechanical equipment
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Administrative Assistant 3 - Records
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Added 3 hours ago
SA
Assistant Restaurant Manager
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Join our team as an Assistant Restaurant Manager in a dynamic airport restaurant environment!
Added 4 hours ago
SM
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Added 4 hours ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts Greenlight Requisition
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Physiotherapist - Full Time
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Dilawri Group of Companies

Assistant Service Manager

North Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Dilawri Overview

Join Canada’s Largest Automotive Group

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the

Discover how you can build your career with

Position Overview

North Shore Honda is currently looking to fill the position of Assistant Service Manager. Reporting to the Service Manager, this role supports the day-to-day operations of the Service Department and contributes to delivering a consistently high level of customer satisfaction.

The Assistant Service Manager plays an important role in supporting Service Advisors, assisting with operational oversight, ensuring service processes are followed, and helping to resolve customer concerns. This position works closely with customers, technicians, and dealership leadership to support efficient service operations and a positive service experience.

This is a Commission Based position.

Primary Duties And Responsibilities

Assist the Service Manager with the daily operations of the Service Department
Support Service Advisors in managing customer interactions, appointments, and follow-up communication
Assist customers with service reminders, appointment scheduling, recall notifications, and service visit follow-ups
Help ensure high-quality service and repairs are delivered to customers
Handle escalated customer concerns or complaints in a professional and timely manner
Maintain accurate service records and reporting in accordance with manufacturer and dealership requirements
Support adherence to dealership processes, standards, and operational procedures
Work collaboratively with technicians and other departments to promote efficient workflow
Assist with maintaining a clean, organized, and customer-focused service environment
Contribute to continuous improvement efforts within the Service Department
Perform other duties as assigned to support service operations

Qualifications Required

Experience & Knowledge

Minimum 5 years of combined experience in an automotive service environment (e.g., Service Advisor, Technician, Shop Foreperson, or related role)

General understanding of vehicle mechanics and service operations

Skills & Abilities

Strong customer service and interpersonal skills
Excellent written and verbal communication skills
Strong organizational skills with attention to detail
Ability to effectively multi-task in a fast-paced environment
Dependable, self-motivated, and able to work with minimal supervision
Effective administrative and time-management skills
Ability to work collaboratively with dealership teams
Legally entitled to work in Canada

About Dilawri

In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:

Discounted employee vehicle purchase program
Job-specific coaching & training programs
Comprehensive health & dental plans
Employee wellness & assistance programs
Employee social events

Build your career with a team that is driven by excellence, integrity and innovation.

Discover Dilawri.

Apply About employer

More about this job

Responsibilities

Support the Service Manager with daily department operations, including assisting Service Advisors, coordinating customer appointments and follow-ups, and helping maintain efficient workflows. Help ensure service quality and process compliance, maintain accurate records, and resolve escalated customer concerns professionally.

Requirements

Requires at least five years of combined experience in an automotive service environment and a general understanding of vehicle mechanics and service operations. Candidates should have strong customer service, communication, organizational, multitasking, administrative, and time-management skills, and be legally entitled to work in Canada.

Skills

Customer Service
Interpersonal Skills
Written Communication
Verbal Communication
Organization
Attention to Detail
Multitasking
Administrative Skills
Time Management
Teamwork
Automotive Service Operations
Vehicle Mechanics
Customer Concern Resolution
Service Process Compliance
Service Recordkeeping

Benefits

Discounted Employee Vehicle Purchase Program
Job-Specific Coaching and Training Programs
Comprehensive Health and Dental Plans
Employee Wellness and Assistance Programs
Employee Social Events

Visa sponsorship

Not detected in the job text

Keywords

Automotive Service
Service Department Operations
Service Advisors
Customer Interactions
Appointment Scheduling
Service Reminders
Recall Notifications
Customer Follow-Up
Vehicle Mechanics
Service Repairs
Customer Satisfaction
Customer Complaints
Service Records
Manufacturer Requirements
Dealership Processes
Operational Procedures
Technician Collaboration
Workflow Management
Continuous Improvement
Automotive Dealership

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