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Added 14 mins ago
YH
Activation Worker (Temporary Full-Time)
Yee Hong Centre For Geriatric Care
Toronto, ON · Scarborough McNicoll
- Full-time
Our people are our greatest strength and the core of our success. We invest in our employees' wellbeing and support their ongoing learning and development. We offer:
Added 14 mins ago
Assistant General Manager
Recipe Unlimited
Oakville, ON
Be responsible for timely progress through the Restaurant Leader Certification Program, taking on additional responsibilities as learning and skill enhancements occur
Added 14 mins ago
Territory Sales Representative
Alta Equipment Group
Quebec, QC
As a Sales representative, you will report directly to the Sales Manager and focus on new sales development and cultivating relationships with new and existing customers to increase sales…
Added 14 mins ago
UO
Academic and Career Advisor
University of British Columbia
Kelowna, BC · UBCO | University Centre (UNC)
- $7,158.42 to $10,292.25 CAD / month
- Part-time
…successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings…
Added 29 mins ago
T
Software Engineer II Full Stack (Branch Systems)
TD
London, ON · Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 29 mins ago
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- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 29 mins ago
T
VP, Advanced Client Analytics
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Toronto, ON
- Full-time
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Yorkton, SK
- Part-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 29 mins ago
HR
Beauty Advisor - La Prairie
Holt Renfrew
Mississauga, ON
- Full-time
…health & dental benefits, tuition assistance, and continuous learning and…
Added 29 mins ago
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Specialist, Designated Beauty Advisor (DBA) - La Prairie
Holt Renfrew
Mississauga, ON
- Full-time
…health & dental benefits, tuition assistance, and continuous learning and…
Added 29 mins ago
WM
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- Full-time
We invest in our people through training, development and opportunities to grow because we believe great careers are built, not found. In fact, many of our leaders began their careers in…
Added 29 mins ago
BG
Territory Manager - Compact Construction Equipment
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London, ON
- Full-time
Brandt Tractor Ltd. is currently seeking a Territory Manager - Compact Construction Equipment for our London Construction & Forestry location
Added 29 mins ago
FC
Account Manager
Flow Control Group
Dartmouth, NS
- Full-time
Added 29 mins ago
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Deli Manager (Station Square Food Store - North Central Co-op)
Co-op
Fort Saskatchewan, AB
- Full-time
Professional development and learning opportunities: We encourage our Team Members to take advantage of learning opportunities, to grow and develop and to foster a culture of teamwork and…
Added 44 mins ago
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Saskatoon, SK
- Full-time
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Added 44 mins ago
H
Nurse B - Project Coordinator
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Saskatoon, SK
- Full-time
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Added 44 mins ago
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Added 44 mins ago
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- Full-time
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Added 44 mins ago
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Added 44 mins ago
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Added 44 mins ago
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Added 44 mins ago
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Added 44 mins ago
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Added 58 mins ago
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Dilawri Group of Companies

BDC Appointment Coordinator

Regina, SK, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Dilawri Overview

Join Canada’s Largest Automotive Group

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the , we are also committed to making a meaningful impact in the communities we serve.

Discover how you can build your career with

Position Overview

The BDC Appointment Coordinator is based in Regina, Saskatchewan and reports directly to the BDC Manager. This role is a key member of the Business Development Centre (BDC) team, providing centralized appointment coordination and customer engagement services for multiple dealership locations.

The BDC team plays a strategic role in driving service department performance by ensuring consistent customer follow-up, maximizing appointment show rates, and identifying opportunities to improve customer retention and satisfaction. Through proactive outbound communication and effective use of customer relationship management systems, this position directly contributes to increased service revenue, operational efficiency, and an elevated customer experience across all supported dealerships.

As a primary point of contact for service customers, the BDC Appointment Coordinator helps build long-term customer relationships while supporting the organization’s commitment to excellence in service and customer care.

Primary Duties And Responsibilities

Responsible for appointment coordination for multiple dealerships, ensuring timely customer contact, service prospecting and assisting incoming service customers.
Identify and qualify customer opportunities for growth and improvement in the area of service and customer care.
This role provides multiple levels of customer follow-up through several call types and software applications.
85+ Service calls minimum is required per day.

Qualifications Required

Excel at customer service and enjoy contacting and assisting customers on the telephone.

Clear and pleasant voice quality is required for telephone communication.
Attention to detail to ensure all customer requests and information is correctly entered.
Ability to learn multiple software applications.
Focus on exceptional customer service.
Previous service experience is considered an asset.

About Dilawri

In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:

Discounted employee vehicle purchase program
Job-specific coaching & training programs
Comprehensive health & dental plans
Employee wellness & assistance programs
Employee social events

Build your career with a team that is driven by excellence, integrity and innovation.

Discover Dilawri.

Apply About employer

More about this job

Responsibilities

Coordinate service appointments and customer follow-up for multiple dealerships, including outbound service calls and assistance to incoming service customers. Identify opportunities to improve service growth, customer retention, and satisfaction while supporting appointment show rates and service department performance.

Requirements

The role requires strong customer service skills, comfort contacting and assisting customers by telephone, a clear and pleasant voice, and attention to detail when recording customer information. Candidates must be able to learn multiple software applications; previous service experience is an asset.

Skills

Customer Service
Telephone Communication
Appointment Coordination
Customer Follow-Up
Service Prospecting
Attention To Detail
Customer Engagement
Customer Retention
Service Customer Care
Learning Software Applications

Benefits

Discounted Employee Vehicle Purchase Program
Job-Specific Coaching And Training Programs
Comprehensive Health And Dental Plans
Employee Wellness And Assistance Programs
Employee Social Events

Visa sponsorship

Not detected in the job text

Keywords

Business Development Centre
Appointment Coordination
Service Appointments
Outbound Communication
Customer Follow-Up
Service Prospecting
Customer Engagement
Customer Retention
Customer Satisfaction
Appointment Show Rates
Service Revenue
Operational Efficiency
Customer Care
Multiple Dealerships
Service Department
Telephone Communication
Software Applications

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