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Added 3 mins ago
C
Deli Clerk-13th Ave Food Store
Co-op
Medicine Hat, AB
- Part-time
Reporting to the Deli Manager, this position is responsible for preparing a variety of deli foods: including meats, salads, pizzas, and sandwiches - while delivering an exceptional customer…
Added 18 mins ago
IW
Manager, Mortgage Operations
IG Wealth Management
ON · Ontario, Canada
- Full-time
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three…
Added 18 mins ago
IT
Service Manager
Inland Truck & Equipment
Burnaby, BC
- Full-time
The Service Manager is a part of the dealership leadership team and will be responsible for running an efficient and profitable service department through productive staffing, customer…
Added 18 mins ago
IW
Manager, Mortgage Operations
IG Wealth Management
MB · Manitoba, Canada
- Full-time
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three…
Added 18 mins ago
PL
Guest Service Manager
Pomeroy Lodging
Prince George, BC
- Full-time
As a Guest Service Manager, you are authorized to exceed guest expectations through the people you lead at the Front Desk, in the Breakfast Room and within the Clean Team - Housekeeping,…
Added 18 mins ago
L
Financial Service Representative - LendDirect Office 1507
LendDirect
Oshawa, ON
- Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
Added 18 mins ago
DH
Assistant Housekeeping Manager (Maternity Leave Contract: 12-months)
Delta Hotels and Resorts®
Calgary, AB
- Contract
Participates in an ongoing employee recognition program.
Added 18 mins ago
MI
Loss Prevention Manager
Marriott International
Toronto, ON
- Full-time
…response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system…
Added 18 mins ago
T
Keyholder
Torrid
Kingston, ON
- Part-time
Flexible schedules, associate discount 50%, monthly bonus potential, mental health resources, employee stock purchase program (ESPP)
Added 18 mins ago
K
Staff Accountant, Private Client Services
KPMG
Vancouver, BC
- Full-time
…candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments…
Added 18 mins ago
RE
Telecom Technologist
Rising Edge Group
Calgary, AB
- Full-time
Employee Assistance Program (confidential counselling support)
Added 18 mins ago
GE
Operations Manager
GFL Environmental Inc.
Surrey, BC
- Full-time
Our Liquids West group is actively seeking a dynamic Operations Manager. In this pivotal role, you will play a crucial part in our organization's success, reporting directly to the District…
Added 33 mins ago
EG
Geotechnical Project Manager
Egis Group
Toronto, ON
- $110,000 to $150,000 CAD / year
- Full-time
Geotechnical Project Manager will provide technical and project leadership for geotechnical engineering assignments in Toronto, Ontario, supporting multidisciplinary teams delivering major…
Added 48 mins ago
LL
Coordinator, Records Management & Privacy
Lac La Biche County
Lac la Biche, AB
- Full-time
Lead the development, implementation, maintenance, and continuous improvement of the County's Records and Information Management Program.
Added 48 mins ago
SH
Loyalty & Guest Feedback Coordinator
Sandman Hotel Group
BC · West Vancouver, BC
- Full-time
BENEFITS: Health/Dental/Vision, RRSP, Paid Time Off, Employee Perks
Added 48 mins ago
RE
Telecom Technologist
Rising Edge Group
Calgary, AB
- Full-time
Employee Assistance Program (confidential counselling support)
Added 48 mins ago
X
Grinder
Xerxes
AB · Edmonton, AB
- Full-time
24/7 Employee & Family Assistance Program (EFAP)
Added 48 mins ago
Maintenance Control Planner (Vancouver)
Pacific Coastal Airlines
Richmond, BC
…International Airport in Richmond. Reporting to the Maintenance Manager, the Maintenance Control Planner is responsible for ensuring technical dispatch of Company aircraft; Provide…
Added 48 mins ago
Maintenance Control Planner (Vancouver)
Pacific Coastal Airlines
Richmond, BC
…International Airport in Richmond. Reporting to the Maintenance Manager, the Maintenance Control Planner is responsible for ensuring technical dispatch of Company aircraft; Provide…
Added 48 mins ago
Housekeeping Supervisor
Northland Properties
Vancouver, BC
Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
Added 48 mins ago
Maintenance & Asset Manager
Connective
Kamloops, BC · Vancouver, BC
Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
Added 48 mins ago
CC
Assistant Project Manager
CGI Constructors
Mississauga, ON
- Full-time
We currently have an opportunity open for an experienced Assistant Project Manager in our Toronto office.
Added 48 mins ago
WP
Maintenance Technician - Power Engineer
Westerner Park
Red Deer, AB
- Full-time
Access to employee perks, including staff discounts and participation in the Perkopolis Discount Program.
Added 1 hour ago
C
Full-Time Glaslyn Store Manager
Co-op
Glaslyn, SK
- Full-time
Our Discovery Co-operative Ltd. Team Members receive competitive salaries, a comprehensive benefits package, Employee Family Assistance Program, an employer-contributed pension plan, Team…
Added 1 hour ago
N
Sr Financial Analyst, Proprietary Products
Nutrien
Saskatoon, SK
- Full-time
Reporting to the Senior Manager, Finance, Proprietary Products & Sustainability, the Sr Financial Analyst, Proprietary Products will be responsible for generating and delivering actionable…

Dilawri Group of Companies

Fixed Operations Manager

Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Experience: 2–4 years of experience in a high-volume Fixed Operations environment, preferably within a luxury automotive dealership.
Posting language: English
Posted: Oct 28, 2026

Original job description

Dilawri Overview

Join Canada’s Largest Automotive Group

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the

Discover how you can build your career with

Position Overview

The Fixed Operations Manager is a key leadership role responsible for overseeing both the Service and Parts Departments at Dilawri Vancouver, ensuring operational excellence, strong profitability, and an exceptional customer experience. Reporting to the General Manager, this position provides strategic direction, leads departmental teams, and maintains compliance with all manufacturer, federal, provincial, and municipal standards.

The Fixed Operations Manager plays a critical role in driving departmental performance, enhancing customer satisfaction, and supporting the dealership’s overall business objectives.

Compensation For This Position Is Commission Based.

Primary Duties and Responsibilitie

Leadership & Operational Management

Supervise, direct, and lead all aspects of the Service and Parts departments, ensuring operational efficiency and team performance.
Maintain profitability across both departments while controlling expenses within approved budgets.
Develop departmental objectives in collaboration with the General Manager, Service Manager, and Parts Manager.
Prepare and manage the annual operating budgets for Service and Parts.
Develop and implement marketing strategies to attract new customers and retain existing ones.
Ensure compliance with all relevant legislation and bylaws, including hazardous waste handling and disposal.
Provide mentorship, coaching, and direction to departmental teams to foster a high-performance culture.

Service Department Responsibilities

Maintain a high Customer Satisfaction Index (CSI) rating at all times.
Oversee warranty compliance, ensuring accuracy and profitability in all claims.
Interpret, communicate, and enforce manufacturer warranty conditions and policies.
Monitor the quality of repair work, ensuring adherence to strict dealership and manufacturer standards.
Recommend new tools, equipment, and process improvements to enhance operational effectiveness.
Prepare and maintain labour cost lists for routine maintenance operations.
Reduce comebacks and ensure consistent delivery of top-quality repair service.

Parts Department Responsibilities

Oversee purchasing, selling, stocking, pricing, and inventory management of all parts.
Ensure compliance with legal and ethical practices in receipting, costing, and selling.
Track merchandising, marketing, and promotional programs for maximum effectiveness.
Conduct regular inventory counts and maintain accurate records of obsolescence, core returns, and exceptional orders.
Ensure proper implementation of manufacturer warranty ordering and return policies.
Establish pricing parameters to generate sufficient gross profit for all customer categories.
Reconcile monthly inventory and provide required reporting to the Accounting Department.
Manage vendor relationships and negotiate competitive pricing, leveraging all available discount programs.

Qualifications Required

2–4 years of experience in a high-volume Fixed Operations environment, preferably within a luxury automotive dealership.
Strong customer service abilities and a commitment to maintaining high CSI performance.
Comprehensive knowledge of the operation, repair, and maintenance of domestic and imported vehicles.
Strong leadership and people management skills with the ability to motivate and support departmental teams.
Excellent written and verbal communication skills.
Strong organizational skills and attention to detail.
Proficiency with computers; experience with CDK is an asset.
Full Class 5 driver’s licence with a clean driving record.
Legally entitled to work in Canada.

About Dilawri

In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:

Discounted employee vehicle purchase program
Job-specific coaching & training programs
Comprehensive health & dental plans
Employee wellness & assistance programs
Employee social events

Build your career with a team that is driven by excellence, integrity and innovation.

Discover Dilawri.

Apply About employer

More about this job

Responsibilities

Lead the Service and Parts departments, overseeing team performance, budgets, profitability, customer satisfaction, and compliance with manufacturer and legal requirements. Manage service quality and warranty processes, parts purchasing and inventory, vendor relationships, and initiatives to improve departmental performance.

Requirements

Requires 2–4 years of experience in a high-volume fixed operations environment, preferably at a luxury automotive dealership, along with strong leadership, customer service, communication, and organizational skills. Candidates need comprehensive knowledge of vehicle operation and maintenance, computer proficiency (CDK is an asset), a clean Class 5 driver's licence, and legal authorization to work in Canada.

Skills

Fixed Operations Management
Service Department Management
Parts Department Management
Leadership
People Management
Budgeting
Profitability Management
Customer Service
Warranty Compliance
Inventory Management
Vendor Relationship Management
Marketing Strategy
Regulatory Compliance
Automotive Repair And Maintenance
CDK

Benefits

Discounted Employee Vehicle Purchase Program
Job-Specific Coaching And Training Programs
Comprehensive Health And Dental Plans
Employee Wellness And Assistance Programs
Employee Social Events

Visa sponsorship

Not detected in the job text

Keywords

Fixed Operations
Automotive Dealership
Service Department
Parts Department
Departmental Budgets
Profitability
Warranty Compliance
Manufacturer Warranty Policies
Repair Quality
Labour Cost Lists
Parts Purchasing
Parts Inventory
Inventory Reconciliation
Obsolescence
Core Returns
Vendor Negotiation
Marketing Strategies
Hazardous Waste Compliance
CDK
Class 5 Driver's Licence
Domestic And Imported Vehicles

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