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Added 2 mins ago
SD
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Dilawri Group of Companies

Fixed Operations Manager

Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Experience: 2–4 years of experience in a high-volume Fixed Operations environment, preferably within a luxury automotive dealership.
Posting language: English
Posted: Oct 28, 2026

Original job description

Dilawri Overview

Join Canada’s Largest Automotive Group

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the

Discover how you can build your career with

Position Overview

The Fixed Operations Manager is a key leadership role responsible for overseeing both the Service and Parts Departments at Dilawri Vancouver, ensuring operational excellence, strong profitability, and an exceptional customer experience. Reporting to the General Manager, this position provides strategic direction, leads departmental teams, and maintains compliance with all manufacturer, federal, provincial, and municipal standards.

The Fixed Operations Manager plays a critical role in driving departmental performance, enhancing customer satisfaction, and supporting the dealership’s overall business objectives.

Compensation For This Position Is Commission Based.

Primary Duties and Responsibilitie

Leadership & Operational Management

Supervise, direct, and lead all aspects of the Service and Parts departments, ensuring operational efficiency and team performance.
Maintain profitability across both departments while controlling expenses within approved budgets.
Develop departmental objectives in collaboration with the General Manager, Service Manager, and Parts Manager.
Prepare and manage the annual operating budgets for Service and Parts.
Develop and implement marketing strategies to attract new customers and retain existing ones.
Ensure compliance with all relevant legislation and bylaws, including hazardous waste handling and disposal.
Provide mentorship, coaching, and direction to departmental teams to foster a high-performance culture.

Service Department Responsibilities

Maintain a high Customer Satisfaction Index (CSI) rating at all times.
Oversee warranty compliance, ensuring accuracy and profitability in all claims.
Interpret, communicate, and enforce manufacturer warranty conditions and policies.
Monitor the quality of repair work, ensuring adherence to strict dealership and manufacturer standards.
Recommend new tools, equipment, and process improvements to enhance operational effectiveness.
Prepare and maintain labour cost lists for routine maintenance operations.
Reduce comebacks and ensure consistent delivery of top-quality repair service.

Parts Department Responsibilities

Oversee purchasing, selling, stocking, pricing, and inventory management of all parts.
Ensure compliance with legal and ethical practices in receipting, costing, and selling.
Track merchandising, marketing, and promotional programs for maximum effectiveness.
Conduct regular inventory counts and maintain accurate records of obsolescence, core returns, and exceptional orders.
Ensure proper implementation of manufacturer warranty ordering and return policies.
Establish pricing parameters to generate sufficient gross profit for all customer categories.
Reconcile monthly inventory and provide required reporting to the Accounting Department.
Manage vendor relationships and negotiate competitive pricing, leveraging all available discount programs.

Qualifications Required

2–4 years of experience in a high-volume Fixed Operations environment, preferably within a luxury automotive dealership.
Strong customer service abilities and a commitment to maintaining high CSI performance.
Comprehensive knowledge of the operation, repair, and maintenance of domestic and imported vehicles.
Strong leadership and people management skills with the ability to motivate and support departmental teams.
Excellent written and verbal communication skills.
Strong organizational skills and attention to detail.
Proficiency with computers; experience with CDK is an asset.
Full Class 5 driver’s licence with a clean driving record.
Legally entitled to work in Canada.

About Dilawri

In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:

Discounted employee vehicle purchase program
Job-specific coaching & training programs
Comprehensive health & dental plans
Employee wellness & assistance programs
Employee social events

Build your career with a team that is driven by excellence, integrity and innovation.

Discover Dilawri.

Apply About employer

More about this job

Responsibilities

Lead the Service and Parts departments, overseeing team performance, budgets, profitability, customer satisfaction, and compliance with manufacturer and legal requirements. Manage service quality and warranty processes, parts purchasing and inventory, vendor relationships, and initiatives to improve departmental performance.

Requirements

Requires 2–4 years of experience in a high-volume fixed operations environment, preferably at a luxury automotive dealership, along with strong leadership, customer service, communication, and organizational skills. Candidates need comprehensive knowledge of vehicle operation and maintenance, computer proficiency (CDK is an asset), a clean Class 5 driver's licence, and legal authorization to work in Canada.

Skills

Fixed Operations Management
Service Department Management
Parts Department Management
Leadership
People Management
Budgeting
Profitability Management
Customer Service
Warranty Compliance
Inventory Management
Vendor Relationship Management
Marketing Strategy
Regulatory Compliance
Automotive Repair And Maintenance
CDK

Benefits

Discounted Employee Vehicle Purchase Program
Job-Specific Coaching And Training Programs
Comprehensive Health And Dental Plans
Employee Wellness And Assistance Programs
Employee Social Events

Visa sponsorship

Not detected in the job text

Keywords

Fixed Operations
Automotive Dealership
Service Department
Parts Department
Departmental Budgets
Profitability
Warranty Compliance
Manufacturer Warranty Policies
Repair Quality
Labour Cost Lists
Parts Purchasing
Parts Inventory
Inventory Reconciliation
Obsolescence
Core Returns
Vendor Negotiation
Marketing Strategies
Hazardous Waste Compliance
CDK
Class 5 Driver's Licence
Domestic And Imported Vehicles

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