Internal Service Advisor
- Richmond, BC, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Experience
- Have a minimum of 2+ years of experience as a Service Advisor in the Automotive industry.
- Posting language
- English
- Posted
Original job description
Join Canada’s Largest Automotive Group
If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.
Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.
With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the , we are also committed to making a meaningful impact in the communities we serve.
Discover how you can build your career with
Position Overview
We are looking for a Service Advisor to join our team at Mercedes-Benz Richmond. The successful candidate is someone who is passionate about the automotive industry and eager to contribute to our growing team.
Primary Duties And Responsibilities
In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:
Discover Dilawri.
If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.
Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.
With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the , we are also committed to making a meaningful impact in the communities we serve.
Discover how you can build your career with
Position Overview
We are looking for a Service Advisor to join our team at Mercedes-Benz Richmond. The successful candidate is someone who is passionate about the automotive industry and eager to contribute to our growing team.
Primary Duties And Responsibilities
- Responsible for welcoming customers and gathering the required information to identify the vehicle repair and maintenance work required.
- Responsible for completing RO's for the Sales Department
- Answer incoming calls regarding service inquiries an accurately schedule appointments, when necessary
- Complete vehicle inspections
- Review and monitor all appointment files, recommendations, scheduled maintenance, and check for previous service recommendations
- Use internal repair orders and pre-delivery inspections/checks to help reach production goals and complete internal work in a timely manner.
- Explain what service/repair is recommended
- Monitor repair process, check job status and update work in process
- Monitor all repair orders from opening to closing and ensure that customers are updated on progress
- Review CSI monthly score and day to day performance
- Review with the customer loaner policies and warranty details
- Handle dispatching duties, including maintaining shop capacity and productivity, monitoring availability of technicians and inform service advisors and managers on absences and delays
- Other duties as assigned by management
- Have a minimum of 2+ years of experience as a Service Advisor in the Automotive industry.
- Requires clear written and oral communication and a focus on excellent customer service.
- Must be able to interpret customers’ descriptions of their vehicle problems and translate them into clear instructions for the technicians.
- Excellent organizational skills and an ability to effectively prioritize tasks.
- Must be able to effectively deal with customers’ concerns or complaints.
- Good understanding of the brand, maintenance, and warranty requirements.
- Must be computer literate with an ability to use a variety of programs and learn new ones easily.
- Previous experience with CDK and/or Dealer-FX is considered an asset
- Legally entitled to work in Canada.
In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:
- Discounted employee vehicle purchase program
- Job-specific coaching & training programs
- Comprehensive health & dental plans
- Employee wellness & assistance programs
- Employee social events
Discover Dilawri.
More about this job
Responsibilities
Welcome customers, identify their vehicle service needs, schedule appointments, complete repair orders, and explain recommended maintenance or repairs. Monitor repair orders and work in progress, keep customers informed, support dispatching and shop productivity, and review customer satisfaction and performance.
Requirements
Requires at least two years of automotive Service Advisor experience, strong written and verbal communication, excellent customer service, and the ability to translate customer concerns into clear instructions for technicians. Candidates should be organized, able to prioritize and resolve customer concerns, understand brand, maintenance, and warranty requirements, be computer literate, and be legally entitled to work in Canada; CDK or Dealer-FX experience is an asset.
Skills
- Customer Service
- Automotive Service Advising
- Vehicle Inspection
- Appointment Scheduling
- Repair Order Processing
- Repair Process Monitoring
- Customer Updates
- Dispatching
- Shop Capacity Management
- Technician Availability Coordination
- Complaint Resolution
- Warranty Knowledge
- Maintenance Knowledge
- Organization
- Prioritization
Benefits
- Discounted Employee Vehicle Purchase Program
- Job-Specific Coaching And Training Programs
- Comprehensive Health And Dental Plans
- Employee Wellness And Assistance Programs
- Employee Social Events
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Transportation
- Sales
- Administrative
Keywords
- Automotive Industry
- Service Advisor
- Mercedes-Benz
- Customer Service
- Repair Orders
- Vehicle Inspections
- Appointment Scheduling
- Scheduled Maintenance
- Service Recommendations
- Pre-Delivery Inspections
- Production Goals
- Repair Process Monitoring
- Customer Satisfaction Index
- Loaner Policies
- Warranty Requirements
- Dispatching
- Shop Capacity
- Technician Availability
- CDK
- Dealer-FX
- Computer Literacy