Service Receptionist
- Langley (District), BC, Canada
- Langley, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you!
Dilawri life is full of excitement,
Mercedes-Benz Langley is currently looking to fill a position of a Service Receptionist.
The primary function of the Service Receptionist is to administer to incoming walk in traffic & answering & properly directing inbound dealership calls through to the parts and service department.
Essential Duties
Dilawri Group of Companies is not only a leader in the automotive industry, it is also a leader in the communities it serves, having established The Dilawri Foundation in 2002. The Dilawri Foundation has contributed tens of millions of dollars throughout Canada supporting a variety of charitable causes.
Go to our website to see more about our company and the many reasons why you will want to work for us!
We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest.
Dilawri life is full of excitement,
Mercedes-Benz Langley is currently looking to fill a position of a Service Receptionist.
The primary function of the Service Receptionist is to administer to incoming walk in traffic & answering & properly directing inbound dealership calls through to the parts and service department.
Essential Duties
- Greet customers upon their arrival at dealership.
- Answer all incoming calls promptly, and direct call to appropriate individual.
- Handle general inquiries from callers.
- Communicate with all callers in a friendly, efficient and professional manner and attempt to minimize the amount of time they are placed on hold.
- Refer messages to correct party in a timely manner.
- Inform telephone company maintenance department of any switchboard malfunctions.
- Collect payment from customers and issue receipts for goods and services.
- Prepare invoices and record amounts received.
- Provide cash refunds or issue credit memoranda to customers for returned goods, as authorized by manager.
- Record/balance totals shown on cash register tapes or computer records; ensure invoice amounts and payment methods correspond; verify cash on hand to float.
- Handle customer complaints with integrity and confidence and, if necessary, direct customers to Service Advisor or other appropriate individuals.
- Process invoices.
- Operate credit card machines; verify balances at end of day and advise manager immediately of any cash shortages.
- Follow close out procedures and final balancing at end of shift
- Ensure work area is neat and clean and exhibit an informed, professional approach with all customers.
- Perform clerical duties such as arranging for couriers and proofreading, and assist other administrative departments as necessary.
- Attend all department meetings.
- Follow all company and manufacturer policies, directives and procedures.
- Perform any other duties as required.
- First hand mentoring from auto industry leaders
- Innovative, exciting work environment
- Employee discounts on vehicle purchases and leases
- Employee discounts on service and parts
- Career growth opportunities
- Competitive compensation
- Generous benefit package
- Exclusive Dilawri offers
- A true Family culture
Dilawri Group of Companies is not only a leader in the automotive industry, it is also a leader in the communities it serves, having established The Dilawri Foundation in 2002. The Dilawri Foundation has contributed tens of millions of dollars throughout Canada supporting a variety of charitable causes.
Go to our website to see more about our company and the many reasons why you will want to work for us!
We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest.
More about this job
Responsibilities
Welcome dealership visitors, answer and route incoming calls, respond to general inquiries, and direct customer concerns to the appropriate staff. Process invoices and payments, balance cash and payment records, maintain a clean work area, and provide clerical support as needed.
Requirements
The posting does not specify formal education, prior experience, or certifications. The role calls for professional and friendly communication, customer service, accurate payment and invoice handling, and the ability to follow dealership procedures.
Skills
- Customer Service
- Telephone Reception
- Call Routing
- Cash Handling
- Payment Processing
- Invoice Processing
- Receipt Issuance
- Cash Reconciliation
- Complaint Handling
- Clerical Administration
- Professional Communication
- Attention To Detail
Benefits
- Employee Discounts On Vehicle Purchases And Leases
- Employee Discounts On Service And Parts
- Career Growth Opportunities
- Competitive Compensation
- Generous Benefits Package
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Administrative
- Retail
Keywords
- Automotive Dealership
- Service Department
- Parts Department
- Customer Service
- Walk-In Traffic
- Telephone Reception
- Call Routing
- General Inquiries
- Message Handling
- Cash Handling
- Payment Processing
- Credit Card Machines
- Invoice Preparation
- Invoice Processing
- Receipt Issuance
- Cash Refunds
- Credit Memoranda
- Cash Reconciliation
- Cash Register
- Customer Complaints
- Clerical Duties
- Courier Arrangements
- Proofreading
- Dealership Policies