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Added 5 mins ago
R
Sr. Technical Analyst, UNIX-AIX
RBC
Toronto, ON
- Full-time
The UNIX-AIX L1 Operations Team is a major component within RBC’s Global Hosting Services. We provide front line 24x7 support for RBC’s IBM Pseries deployments globally, making every effort…
Added 7 mins ago
GO
Fiscal Analyst/Auditor
Government of Prince Edward Island
Charlottetown, PE
- $91,377 to $112,593 CAD / year
- Full-time
…various divisions. This position is responsible for ensuring that operations are in accordance with Treasury Board, fiscal and administrative policies and legislation. Activities include…
Added 7 mins ago
A
Data Analyst
Artemis
Aurora, ON
- $90,000 to $100,000 CAD / year
- Full-time
…expansion through acquisitions and is continuing to scale its…
Added 10 mins ago
M
Winter Co-op 2027 - Investment Analyst
Manulife
Toronto, ON
- Full-time
…develop foundational skills for a successful career in business, operations, project management, or organizational…
Added 11 mins ago
E
HRIS Analyst (HCM, Recruitment & Learning)
Extendicare
Markham, ON
- Full-time
Reporting to the Senior Manager, HRIS, the HR Systems Analyst, Workday (HCM, Recruitment & Learning) will be responsible for configuring, enhancing and optimizing Workday Core HCM,…
Added 15 mins ago
LC
Senior Financial Analyst
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
We’re looking for a Senior Financial Analyst to join our Financial Planning & Analysis (FP&A) team. You will create and utilize data-driven analysis that holds the senior leaders of the…
Added 15 mins ago
LC
Senior Financial Analyst
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
We’re looking for a Senior Financial Analyst to join our Financial Planning & Analysis (FP&A) team. You will create and utilize data-driven analysis that holds the senior leaders of the…
Added 18 mins ago
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Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 18 mins ago
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Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 20 mins ago
IF
Security Analyst – CTEM Transformation
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
As a Security Analyst – CTEM Transformation, you will play a key role in the implementation and evolution of iA's Cyber Threat Exposure Management (CTEM) program. You will help identify,…
Added 20 mins ago
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Analyst, System and Infrastructure Operations, Maintenance and Development
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, automate, configure, administer, maintain, develop and upgrade…
Added 20 mins ago
OF
Digital Analyst
Open Farm
Toronto, ON
- $80,000 to $100,000 CAD / year
As Digital Analyst, you will own the tracking, data and reporting that power our digital marketing and ecommerce performance. You will work closely with Growth, Media, CRM and Finance teams…
Added 22 mins ago
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SAP Analyst
SynergyLoft
Vancouver, BC
- Contract
Reporting to the Lead, ERP Security, the SAP GRC and IAG Analyst is responsible for supporting SAP application security, governance, risk, and compliance activities across SAP landscapes.…
Added 22 mins ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
…materials by running/programming machines to perform the proper operations and by reading and interpreting…
Added 22 mins ago
EA
Underwriting & Portfolio Analyst
Europ Assistance Canada
Toronto, ON
- Full-time
Redion, part of Generali Group, is looking for an Underwriting & Portfolio Analyst to join our Travel Product & Pricing team in Canada.
Added 25 mins ago
Senior Analyst, Loan Loss
Scotiabank
Toronto, ON
You have experience supporting capital stock administration, equity instrument accounting, or related financial operations.
Added 25 mins ago
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Analyste de données BI / BI Data Analyst
Genetec
Remote, Canada
- Full-time
- Remote
Analyser, coordonner et exécuter des initiatives ciblées de nettoyage des données ainsi que des opérations de mise à jour massive des données au sein des systèmes opérationnels, au besoin.
Added 27 mins ago
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Analyste de données BI / BI Data Analyst
Genetec
Montreal, QC
- Full-time
Analyser, coordonner et exécuter des initiatives ciblées de nettoyage des données ainsi que des opérations de mise à jour massive des données au sein des systèmes opérationnels, au besoin.
Added 31 mins ago
IT Financial Analyst
Georgian College
ON
The IT Financial Analyst provides financial, procurement, and business operations support to the Information Technology department. The role is responsible for managing day to day IT…
Added 31 mins ago
A
Financial Analyst
AECOM
Markham, ON
- $55,000 to $70,000 CAD / year
- Full-time
AECOM Canada is seeking a motivated and analytical Financial Analyst to join our Finance Development Program in a new position to be based in Markham, ON. This role is designed for recent…
Added 31 mins ago
Senior Business Operations Analyst - Northern Outreach& Virtual Care
CAMH
Toronto, ON
The Northern Outreach and Virtual Care Program is seeking a full time permanent, highly motivated and experienced Senior Business Operations Analyst.
Added 31 mins ago
T
Senior Compliance Testing Analyst - HR Governance & Control
TD
Toronto, ON
- Full-time
…manage, and mitigate risks associated with their day-to-day operations, activities, products, and services. The team supports adherence to the organization's risk appetite and ensures…
Added 31 mins ago
Analyst, Identity Access Management
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
Job Title: Analyst, Identity Access Management
Added 33 mins ago
T
Senior Compliance Testing Analyst - HR Governance & Control
TD
Toronto, ON
- Full-time
…manage, and mitigate risks associated with their day-to-day operations, activities, products, and services. The team supports adherence to the organization's risk appetite and ensures…
Added 38 mins ago
CT
Financial Analyst, Supply Chain and Logistics FP&A
Canadian Tire Corporation
Toronto, ON
- $65,000 to $75,000 CAD / year
- Full-time
…Transportation teams, working at the intersection of finance, operations, and strategy. You’ll go beyond reporting the numbers by helping explain what is driving performance, identifying…

Diligent Corporation

Senior Commercial Operations Analyst

Vancouver, BC, Canada

Apply About employer

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Job details

Posting language: English
Posted: Oct 9, 2026

Original job description

Position Overview

We are seeking a highly analytical, hands on Senior Commercial Operations Analyst to join the GTM Operations team. This role will serve as a key execution and analytical partner within Commercial Operations, helping translate commercial strategy into scalable territory, routing, coverage, reporting, and operational processes.

The ideal candidate combines strong analytical and modeling capabilities with hands on experience working across GTM systems and data. This individual will play a key role in territory and routing operations, including hands on management of Fullcast, while partnering closely with GTM Systems and Data teams to improve how data flows across Salesforce, Fullcast, and the broader GTM technology environment.

This role is well suited for someone who enjoys solving complex business problems, digging into the underlying data, and then operationalizing the solution. Success will require the ability to move between analysis, data, systems, and execution while partnering closely with Commercial Operations, GTM Systems, Sales, Customer Success, Finance, and other cross functional teams.

This role follows a hybrid working model, with an expectation of 50% office attendance. Remote working arrangements may be considered on a case-by-case basis. Applicants must be based in the United States and able to work East Coast hours.

Regrettably we are unable to provide visa sponsorship, so you must be eligible to work in the US.

Key Responsibilities

Territory & Commercial Operations

Own the execution of territory and coverage processes, including hands on management of Fullcast, account assignments, territory changes, and ongoing maintenance
Support annual and in year territory planning through scenario modeling, account segmentation, capacity analysis, and evaluation of proposed coverage changes
Continuously improve territory management processes, controls, and supporting technology as the business evolves

Analytics & Decision Support

Analyze sales performance, pipeline, productivity, coverage, conversion, and other commercial metrics to identify trends, risks, and opportunities
Build models and analyses that translate complex commercial data into actionable recommendations for Commercial and Sales leadership
Partner with Finance and Commercial Operations on forecasting, planning, and other strategic analyses

Reporting & Operational Execution

Build and maintain Salesforce dashboards and reporting that provide clear visibility into commercial performance and key business metrics
Investigate and resolve complex operational and data issues across Salesforce, Fullcast, and the broader GTM data environment
Partner with GTM Systems to translate business requirements into scalable solutions while maintaining ownership of the underlying commercial process

Process Improvement & Scale

Identify opportunities to simplify, standardize, and automate recurring Commercial Operations processes, leveraging data, technology, and AI to improve efficiency and scale

These are the essentials you’ll need to get an interview:

5+ years of experience in a GTM (Go-to-Market) function, with a background in one or more of the following: Sales Operations, Revenue Operations, Commercial Operations, Marketing Operations, or Sales Strategy & Planning
Strong hands-on experience with territory management, sales coverage and sales planning processes
Advanced Salesforce reporting and dashboard capabilities, with the ability to investigate complex account, opportunity, ownership, routing, and data issues
Strong analytical and modeling skills, including advanced Excel or Google Sheets capabilities
Demonstrated ability to translate large and complex datasets into actionable business insights and operational requirements
Strong understanding of core commercial metrics, including pipeline, conversion, bookings, sales productivity, capacity, coverage, retention, and expansion

Behavioral Skills:

Ability to move comfortably between strategic business questions and detailed, hands-on operational execution
Strong problem-solving skills with demonstrated ability to independently investigate ambiguous problems and drive them through resolution
Clear communication skills, sound business judgment, and a strong sense of ownership and accountability

It would be great if you had these to, but we’ll support you if you don’t:

Experience with Fullcast, LeanData, or comparable territory management and routing platforms strongly preferred
Experience partnering with Data and Analytics teams to operationalize data across systems, including defining business requirements, identifying required fields and metrics, and validating data for downstream use
Working knowledge of SQL, Snowflake, BI tools, or similar data environments is strongly preferred
Experience partnering cross-functionally with Sales, Finance, Customer Success, Data, and GTM Systems teams
Experience working in either a GRC (Governance, Risk and Compliance) or B2B SaaS environment

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

What Diligent Offers You

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and US EEOC ’s Know Your Rights. We are a drug free workplace.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.

To support a fair and consistent hiring process, we use AI and digital automated tools to assist our recruitment team in organizing candidate data, surfacing relevant applications, coordinating interview scheduling and summarizing interview notes. All final screening, evaluation, and hiring decisions are made by humans on our team. To learn more about how we collect, protect, and process your information, please review our Candidate Privacy Policy.

At Diligent, we recognize the value of a diverse global workforce. Visa sponsorship may be available for select positions based on business needs and specific role requirements. Sponsorship decisions are evaluated on a case-by-case basis, and eligibility should not be assumed for all opportunities.

Recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes

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More about this job

Responsibilities

The Senior Commercial Operations Analyst will manage territory and coverage processes while providing analytical support for GTM strategy. This role involves building Salesforce dashboards, modeling commercial data, and partnering with cross-functional teams to improve operational efficiency.

Requirements

Candidates must have 5+ years of experience in a GTM function with strong hands-on expertise in territory management and sales planning. Proficiency in Salesforce reporting, advanced data modeling, and the ability to translate complex datasets into actionable business insights are required.

Skills

Salesforce
Fullcast
Territory management
Sales operations
Revenue operations
Data modeling
Forecasting
Pipeline analysis
Excel
Google Sheets
Business intelligence
SQL
Snowflake
Strategic planning
Process improvement
Cross-functional collaboration

Benefits

Flexible work environment
Global days of service
Comprehensive health benefits
Meeting free days
Generous time off policy
Wellness programs

Visa sponsorship

Not detected in the job text

Keywords

GTM Operations
Sales Operations
Revenue Operations
Commercial Operations
Salesforce
Fullcast
Territory Planning
Capacity Analysis
Scenario Modeling
Data Analytics
Business Intelligence
SQL
Snowflake
SaaS
GRC
Pipeline Management
Sales Productivity
Forecasting
Process Automation
Cross-functional
Reporting
Dashboarding
Account Segmentation
Strategic Analysis
Operational Execution
Data Integrity
B2B
AI
Governance
Risk Management

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