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Added 20 mins ago
B
Analyst, Portfolio & Inventory Management, Planning & Methods
Bombardier
Dorval, QC
- Full-time
You have a strong business acumen, a good understanding of financial statements and can proactively identify and validate consistencies and accuracy of financial information.
Added 37 mins ago
B
IT Functional Business Analyst
BPA
Montreal, QC
- Full-time
Cutting-edge technology, including BIM and modern collaborative tools.
Added 37 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
P&
Stage - Hiver 2027 - Gestion et analyse de données clients / Internship - Winter 2027 - Customer Master Data Analysis and Management
Pratt & Whitney
Longueuil, QC
- Full-time
Added 1 hour ago
C
Business Systems Analyst (CRM / Data Integration & BI) – Toronto, ON
Cognizant
Toronto, ON
- $85,000 to $100,000 CAD / year
- Full-time
Cognizant is seeking a Business Systems Analyst to bridge business stakeholders and engineering teams on CRM integration, data pipeline, and reporting initiatives. You will turn business…
Added 1 hour ago
SM
29954-RFR-DTS-072 – Business Analyst
S M Software Solutions Inc
Winnipeg, MB
- Full-time
We are seeking an experienced Senior Business Analyst to work with one of our Public Sector clients in Winnipeg, Manitoba. The ideal candidate will have extensive experience in business…
Added 1 hour ago
CO
Sustainable Operations Program Analyst
County of Simcoe
Midhurst, ON
- Full-time
…and supporting the development of promotional and educational information. This position is highly focused on energy and utilities management and promotion of sustainable operations. The…
Added 1 hour ago
KS
Analyste en automatisation AQ / QA Automation Analyst
Keywords Studios
Montreal, QC
- Full-time
Keywords Studios is looking for a QA Automation Analyst to design, develop, and support automation scripts, tools, reporting, and validation workflows that improve QA efficiency,…
Added 1 hour ago
R
Data Analyst - Expert
Raise
Toronto, ON
- Full-time
We at Raise are hiring a Data Analyst - Expert for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand. We’re…
Added 1 hour ago
AC
Financial Analyst
Aston Carter
Montreal, QC
- $43 to $51 CAD / hour
- Full-time
The Financial Analyst serves as a financial business partner to the leadership teams of several subsidiaries and plays a key role in financial analysis, budgeting, forecasting, and…
Added 1 hour ago
UO
Agriculture Extension Specialist, Simpson Centre for Food and Agricultural Policy
University of Calgary
Calgary, AB
- Part-time
…collaborate with The Simpson Centre's Project Coordinator, Data Analyst, Marketing and Communications Coordinator as well as part-time Research Assistants to work towards the goals of the…
Added 1 hour ago
PA
management analyst
Paber Aluminium
Cap-Saint-Ignace, QC
- Full-time
Added 1 hour ago
UO
Policy Analyst, Simpson Centre for Food and Agricultural Policy
University of Calgary
Calgary, AB
- Full-time
The Policy Analyst leads and supports research and outreach on issues shaping Canadian agriculture and food systems. Working with Centre leadership, researchers and partners, the selected…
Added 1 hour ago
R
Senior Atlassian Analyst (Telework/Hybrid)
Radio-Canada
Toronto, ON
- Full-time
…they are. If you’re passionate about the user experience, love technology and are driven to bring out the best in others, you’ll enjoy working at…
Added 1 hour ago
S
Business System Analyst
SPECTRAFORCE
Toronto, ON
- $75 to $79 CAD / hour
- Contract
We are seeking a Business Application Analyst (BAA) with hands-on experience in Workday Recruiting and Workday Acquire/Talent, who can support configuration tasks, contribute to business…
Added 1 hour ago
LS
Data Analyst and Student Info Planner (Mat Leave)
Langley School District #35
Langley (District), BC · Langley, BC
- Full-time
Reporting to the Manager Enterprise Data & Analytics, the Data Analyst and Student Information Planner functions as part of the Information Technology department and is one of the main…
Added 1 hour ago
S
Data Analyst / Product Owner
SPECTRAFORCE
Toronto, ON
- $48 to $52 CAD / hour
- Contract
Established strong partnerships with business, risk, and technology stakeholders to support data-driven decision-making.
Added 1 hour ago
S
System Analyst
SMARTFOX
Canada
- Full-time
Systems Analyst I - 0-2 years : Requirements documentation, process and data flow mapping, testing support, SQL investigation, learning our systems with a dedicated mentor
Added 1 hour ago
S
Software Quality Assurance Analyst
SMARTFOX
Canada
- Full-time
QA Analyst I - 0-2 years : Executing test cases, exploratory testing, defect reporting, learning our product and tools with a dedicated mentor
Added 1 hour ago
Epic Willow Pharmacist, Pharmacy - Temporary Full-Time (1.0) (one-year term)
CHEO
Ottawa, ON
…be assigned to work 100 % with the Pharmacy Willow Team in Information Services. Within Information service, the Willow Pharmacist maintains and ensures ongoing improvement of the software…
Added 1 hour ago
Business Systems Analyst (Initial Assignment – Willow Team), Information Services – Temporary Full-Time (1.0) (until October 2028)
CHEO
Ottawa, ON
The Business Systems Analyst ensures ongoing improvement of the software applications forming the Electronic Patient Record and Hospital Information Systems; provides ongoing support to…
Added 1 hour ago
A
Analyste gestion de configuration, ingénierie / Engineering Configuration Management Analyst
Airbus
Montreal, QC · Mirabel, QC
- Full-time
The A220 commercial aircraft Programme is looking for an Engineering Configuration Management Analyst to join our engineering department team based in Mirabel (Québec, Canada), where you…
Added 1 hour ago
Sr. Analyst, Digital Analytics
Rogers Communications
Toronto, ON
The Digital Data Analytics Senior Analyst plays a key role in analyzing customer behaviour across digital platforms and translating data into actionable insights that improve customer…
Added 2 hours ago
AS
Senior Business Systems Analyst, ServiceNow ITAM
Apex Systems
Toronto, ON
- $55 to $67 USD / hour
- Full-time
Apex Systems is hiring a Senior Business Systems Analyst with strong ServiceNow IT Asset Management (ITAM) experience to support a major financial services organization.
Added 2 hours ago
TI
Business Analyst
TekStaff IT Solutions
Toronto, ON
- Contract
TekStaff's Client has a current vacancy for a "Business Analyst"

Diligent Corporation

Senior Commercial Operations Analyst

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Oct 9, 2026

Original job description

Position Overview

We are seeking a highly analytical, hands on Senior Commercial Operations Analyst to join the GTM Operations team. This role will serve as a key execution and analytical partner within Commercial Operations, helping translate commercial strategy into scalable territory, routing, coverage, reporting, and operational processes.

The ideal candidate combines strong analytical and modeling capabilities with hands on experience working across GTM systems and data. This individual will play a key role in territory and routing operations, including hands on management of Fullcast, while partnering closely with GTM Systems and Data teams to improve how data flows across Salesforce, Fullcast, and the broader GTM technology environment.

This role is well suited for someone who enjoys solving complex business problems, digging into the underlying data, and then operationalizing the solution. Success will require the ability to move between analysis, data, systems, and execution while partnering closely with Commercial Operations, GTM Systems, Sales, Customer Success, Finance, and other cross functional teams.

This role follows a hybrid working model, with an expectation of 50% office attendance. Remote working arrangements may be considered on a case-by-case basis. Applicants must be based in the United States and able to work East Coast hours.

Regrettably we are unable to provide visa sponsorship, so you must be eligible to work in the US.

Key Responsibilities

Territory & Commercial Operations

Own the execution of territory and coverage processes, including hands on management of Fullcast, account assignments, territory changes, and ongoing maintenance
Support annual and in year territory planning through scenario modeling, account segmentation, capacity analysis, and evaluation of proposed coverage changes
Continuously improve territory management processes, controls, and supporting technology as the business evolves

Analytics & Decision Support

Analyze sales performance, pipeline, productivity, coverage, conversion, and other commercial metrics to identify trends, risks, and opportunities
Build models and analyses that translate complex commercial data into actionable recommendations for Commercial and Sales leadership
Partner with Finance and Commercial Operations on forecasting, planning, and other strategic analyses

Reporting & Operational Execution

Build and maintain Salesforce dashboards and reporting that provide clear visibility into commercial performance and key business metrics
Investigate and resolve complex operational and data issues across Salesforce, Fullcast, and the broader GTM data environment
Partner with GTM Systems to translate business requirements into scalable solutions while maintaining ownership of the underlying commercial process

Process Improvement & Scale

Identify opportunities to simplify, standardize, and automate recurring Commercial Operations processes, leveraging data, technology, and AI to improve efficiency and scale

These are the essentials you’ll need to get an interview:

5+ years of experience in a GTM (Go-to-Market) function, with a background in one or more of the following: Sales Operations, Revenue Operations, Commercial Operations, Marketing Operations, or Sales Strategy & Planning
Strong hands-on experience with territory management, sales coverage and sales planning processes
Advanced Salesforce reporting and dashboard capabilities, with the ability to investigate complex account, opportunity, ownership, routing, and data issues
Strong analytical and modeling skills, including advanced Excel or Google Sheets capabilities
Demonstrated ability to translate large and complex datasets into actionable business insights and operational requirements
Strong understanding of core commercial metrics, including pipeline, conversion, bookings, sales productivity, capacity, coverage, retention, and expansion

Behavioral Skills:

Ability to move comfortably between strategic business questions and detailed, hands-on operational execution
Strong problem-solving skills with demonstrated ability to independently investigate ambiguous problems and drive them through resolution
Clear communication skills, sound business judgment, and a strong sense of ownership and accountability

It would be great if you had these to, but we’ll support you if you don’t:

Experience with Fullcast, LeanData, or comparable territory management and routing platforms strongly preferred
Experience partnering with Data and Analytics teams to operationalize data across systems, including defining business requirements, identifying required fields and metrics, and validating data for downstream use
Working knowledge of SQL, Snowflake, BI tools, or similar data environments is strongly preferred
Experience partnering cross-functionally with Sales, Finance, Customer Success, Data, and GTM Systems teams
Experience working in either a GRC (Governance, Risk and Compliance) or B2B SaaS environment

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

What Diligent Offers You

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and US EEOC ’s Know Your Rights. We are a drug free workplace.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.

To support a fair and consistent hiring process, we use AI and digital automated tools to assist our recruitment team in organizing candidate data, surfacing relevant applications, coordinating interview scheduling and summarizing interview notes. All final screening, evaluation, and hiring decisions are made by humans on our team. To learn more about how we collect, protect, and process your information, please review our Candidate Privacy Policy.

At Diligent, we recognize the value of a diverse global workforce. Visa sponsorship may be available for select positions based on business needs and specific role requirements. Sponsorship decisions are evaluated on a case-by-case basis, and eligibility should not be assumed for all opportunities.

Recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes

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More about this job

Responsibilities

The Senior Commercial Operations Analyst will manage territory and coverage processes while providing analytical support for GTM strategy. This role involves building Salesforce dashboards, modeling commercial data, and partnering with cross-functional teams to improve operational efficiency.

Requirements

Candidates must have 5+ years of experience in a GTM function with strong hands-on expertise in territory management and sales planning. Proficiency in Salesforce reporting, advanced data modeling, and the ability to translate complex datasets into actionable business insights are required.

Skills

Salesforce
Fullcast
Territory management
Sales operations
Revenue operations
Data modeling
Forecasting
Pipeline analysis
Excel
Google Sheets
Business intelligence
SQL
Snowflake
Strategic planning
Process improvement
Cross-functional collaboration

Benefits

Flexible work environment
Global days of service
Comprehensive health benefits
Meeting free days
Generous time off policy
Wellness programs

Visa sponsorship

Not detected in the job text

Keywords

GTM Operations
Sales Operations
Revenue Operations
Commercial Operations
Salesforce
Fullcast
Territory Planning
Capacity Analysis
Scenario Modeling
Data Analytics
Business Intelligence
SQL
Snowflake
SaaS
GRC
Pipeline Management
Sales Productivity
Forecasting
Process Automation
Cross-functional
Reporting
Dashboarding
Account Segmentation
Strategic Analysis
Operational Execution
Data Integrity
B2B
AI
Governance
Risk Management

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